Dear Sir,

Kindly let me know the status of my policy which got terminated due to lack of communication within Kotak team.

Case History:
1) At first, during June month this policy was given to me in a Fraud manner by Kotak agent "Eureka" saying my previous policy term (No. of years) would reduce. When I did not receive the updated documents which they promised, I logged a complaint immediately and knew the truth by calling Kotak customer care. Due to that I wanted to cancel and get back my Money which Kotak delayed till August month and never returned my money.

2) Please refer below mail attached for Kotak sales person himself accepting to the fraud done by Kotak agent "Eureka".

3) I had given written form mentioning I need the Money back and policy to be terminated. However Kotak people did not accept my form and wanted me to give a fresh form mentioning Money will not be returned and to accept it.

4) However again thinking back that I had already paid some amount, wanted to continue even after this policy was taken fraudulently and also after kotak did not help me get my money back.

5) In good faith to continue this policy, had submitted written letter dated 12th of November to continue the policy and also wanted my documents back. Kotak again enjoying the benefit of keeping my money and terminated my policy also by sending a letter dated 22-Sep-2011 stating Kotak Insurance had terminated my Policy No. 02290843 with immediate effect. Now my letter given in-person to Kotak branch has no value for them and they continue to penalize the customer.

Till date I have not got any resolution for the same. I have been sending mails from May onwards till date. Also kotak sales person accepted agents fraud. Kindly help.



Regards,
Dhilip Pillai
9940173662
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Refer mail below from Kotak sales team person accepting to the Kotak agent fraud.
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On Mon, Sep 5, 2011 at 1:51 PM, Ravi Chaitanya (S&D, KLI) <ravi.chaitanya@kotak.com> wrote:
To: Dhilip Pillai

Dear Sir,

At the outset I would like to deeply apologize for the discomfort caused. We found that the agent from Eureka had missold the policy stating that the premium payment term for the Super advantage plan will reduce from 20 to 10 years. We have terminated the agent with in reference to the same. We have provided a stern warning to the center as well and we have made sure that 2 quality associates listens to every single call after the sale is done. I had sent you a mail regarding the same to a wrong id which got delivered as I did not get any call from your end I assumed you had got my mail. Extremely sorry for that. I had recieved the intimation that you have not recived my mail only on Saturday evening.

As per our conversation after I had clarified the above details you had promised that you will continue both the plans - Kotak Super Advantage plan (on Shilpa Madam) and Kotak Money Back plan. The term of the plans is 20 years each. There has been a communication gap, my contact number is 8939939693 from which I had called you the other day. Pls contact me directly or mail me for any correspondence with Kotak.

Once again my sincere apologies with in reference to the same. Hope you would continue investing with us and thanks for your support.


Regards,
Ravi Chaitanya

Dear Sir

Sub :- Complain regarding KOTAK POLICY 02222286
Policy Holder - Sanjay Kumar Soni
Agent - Saurabh Bich , Advisor - Sangeeta Gour
City - ITARSI
STATE - M.P.

I asked to my agent to give retirement plan but Agent Mr.Saourabh Bich given me endoiment plan instead of Retirement plan.
I taken KOTAK policy in JAN 2011 in ITARSI,M.P. by my agent MR.SAURABH BICH, he forced us to purchase policy before 25 january because he told us that kotak company is giving Rs.2800/- to the policy holder if he/she is taking policy before 25 .. after 15 days i said to the agent to give us commited money then again he said same that your gift of 2800/- company will transfer in your account in 2 or 3 days ... from that day regularly i am asking him that to give same , but now he is not listening .

I talk to the company that , Is there any scheme to give 2800 to the customer , then company said there is no scheme and your agent said false and sold you policy.
If there is no scheme of 2800/- rupees then why he is promising this way?

Saurabh Bjich was introduced himself as AREA MANAGER but when i queried about Saurabh Bich in KOTAK head quarter then they were saying that he is only a AGENT of KOTAK .
Sir , now about 1 year is to be complete of my policy and he is not completing his promise .
Sir , as you know that in life insurance company agent is getting handsome gift in each policy then also these AGENT are CHEATING US AND SELLING US POLICY BY FALSE COMMITMENT AND MAKING THE CUSTOMER FOOLISH .
PLEASE HELP ME AND PUNISH HIM , SO THAT WE COULD NOT DO THE SAME WITH OTHER .

Waiting for your positive response sir....

PLEASE HELP US TO FIGHT WITH UNJUST ICE

SANJAY KUMAR SONI
CPE
ITARSI
9827399485

Dear Sir

Sub :- Complain regarding KOTAK POLICY 02222286
Policy Holder - Sanjay Kumar Soni
Agent - Saurabh Bich , Advisor - Sangeeta Gour
City - ITARSI
STATE - M.P.

I asked to my agent to give retirement plan but Agent Mr.Saourabh Bich given me endoiment plan instead of Retirement plan.
I taken KOTAK policy in JAN 2011 in ITARSI,M.P. by my agent MR.SAURABH BICH, he forced us to purchase policy before 25 january because he told us that kotak company is giving Rs.2800/- to the policy holder if he/she is taking policy before 25 .. after 15 days i said to the agent to give us commited money then again he said same that your gift of 2800/- company will transfer in your account in 2 or 3 days ... from that day regularly i am asking him that to give same , but now he is not listening .

I talk to the company that , Is there any scheme to give 2800 to the customer , then company said there is no scheme and your agent said false and sold you policy.
If there is no scheme of 2800/- rupees then why he is promising this way?

Saurabh Bjich was introduced himself as AREA MANAGER but when i queried about Saurabh Bich in KOTAK head quarter then they were saying that he is only a AGENT of KOTAK .
Sir , now about 1 year is to be complete of my policy and he is not completing his promise .
Sir , as you know that in life insurance company agent is getting handsome gift in each policy then also these AGENT are CHEATING US AND SELLING US POLICY BY FALSE COMMITMENT AND MAKING THE CUSTOMER FOOLISH .
PLEASE HELP ME AND PUNISH HIM , SO THAT HE COULD NOT DO THE SAME WITH OTHER .

Waiting for your positive response sir....

PLEASE HELP US TO FIGHT WITH UNJUST ICE

SANJAY KUMAR SONI
CPE
ITARSI
9827399485

Originally Posted by hemlatasonisatna

Dear Sir

Sub :- Complain regarding KOTAK POLICY 02222286
Policy Holder - Sanjay Kumar Soni
Agent - Saurabh Bich , Advisor - Sangeeta Gour
City - ITARSI
STATE - M.P.

I asked to my agent to give retirement plan but Agent Mr.Saourabh Bich given me endoiment plan instead of Retirement plan.
I taken KOTAK policy in JAN 2011 in ITARSI,M.P. by my agent MR.SAURABH BICH, he forced us to purchase policy before 25 january because he told us that kotak company is giving Rs.2800/- to the policy holder if he/she is taking policy before 25 .. after 15 days i said to the agent to give us commited money then again he said same that your gift of 2800/- company will transfer in your account in 2 or 3 days ... from that day regularly i am asking him that to give same , but now he is not listening .

I talk to the company that , Is there any scheme to give 2800 to the customer , then company said there is no scheme and your agent said false and sold you policy.
If there is no scheme of 2800/- rupees then why he is promising this way?

Saurabh Bjich was introduced himself as AREA MANAGER but when i queried about Saurabh Bich in KOTAK head quarter then they were saying that he is only a AGENT of KOTAK .
Sir , now about 1 year is to be complete of my policy and he is not completing his promise .
Sir , as you know that in life insurance company agent is getting handsome gift in each policy then also these AGENT are CHEATING US AND SELLING US POLICY BY FALSE COMMITMENT AND MAKING THE CUSTOMER FOOLISH .
PLEASE HELP ME AND PUNISH HIM , SO THAT HE COULD NOT DO THE SAME WITH OTHER .

Waiting for your positive response sir....

PLEASE HELP US TO FIGHT WITH UNJUST ICE

SANJAY KUMAR SONI
CPE
ITARSI
9827399485

Dear Mr. Soni,

At the outset, please accept our sincere apologies for any inconvenience caused.

With reference to your policy, we are coordinating for a detailed investigation and our Customer Care team will coordinate with you directly on your contact number.

For further queries, please feel free to write to us at kli.grievance@kotak.com or contact our Client Service Desk on 1800 209 8800 (Toll Free).

Regards, Kotak Support Team