Dear Sir/Madam



I took a policy fro Kotak Life Insurance in August 2011 on the basis of details given by the Sales department Shikha Verma.
I got call from Shikha Verma on 28 July at 11 am ,she told me in some cities only few customer are chosen for this policy on the their previous track records of their existing policy.On telephonic conversation with her i was told that this policy is given to very few
customer and this is not available to all and same cannot be purchased from Kotak Insurance directly as this given only those customer who are getting this call.

Below mentioned are few commitments which were given to me

1)She told me that by investing Rs 30000/Pa for 5 year i will be

getting some around 238000 and if will take it for 12 years i will get

750000. which they will give in written statement on stamp paper.

2)She told me that i will also be getting one health card for Rs

100000/per year for me and my dependents which can be used for getting

treatment across country with listed hospitals

3)She told me that from 1st premium agents commission of Rs 6000 +also

another commission of 1500 (total of 7500) within three months as this

policy is directly given to me and does not involve any agent and

policy is given directly from their HO office in Saket.

4)She also told me that i will be getting some pension of Rs 2500/PM

till the policy is continued from next six from that date start of the

the policy ,this was most appealing point that's why i took this

policy.

After giving all this commitments she told me that a recorded CD will

be provided to me for all the conversation with me ( altogether 3 DC

for every discussion) and they are not making any false promises and

commitments.First i refused and told me let me check through my friends

and then let you ,she told me that this policy is not available in

market and even kotak insurance employees are not aware of this but

then also i told her to call be back in evening.

I asked few of my friends and told me they have not heard of this

policy which is giving so much benefit,Also enquired about the same

from my LIC agent he told private companies gives mislead information

and later they refuse, so he warned me to take full clarification and

then only go for it.

In evening i got call from Shika Verma again and i told her that i

cannot trust on you as there is no such policy in the market,she again

told me she not making any false commitments and a recorded CD will be

provided for conversation again told about all the benefits.then she

told that today is the last day to take this policy else i will be not

getting any benefit i do not take this policy today.

Finally i agreed and she asked to me give cheque for Rs 30000 and ID

and Add proof, i told that iam not carrying my cheque book today then

she told that she is entering my name is their system and cheque will

be collected tomorrow from me and i will also be getting call from

Operation dept from Kotak insurance for the policy.

Next day when i was on my way to office i got call from Kotak Life a

guy named Deepak called me up and took confirmation for the policy,i

confirmed to him and told me to call be back after 10.30 as i was

travelling.he again called me up around 10.40 then i asked him about

the above mentioned commitments made to me,he also told me to this

policy is provided to very few customers and all the information's are

true.

Same day around 11.10am A executive called me up and took add

confirmation and told me he was coming to collect cheque and

documents.At 11.30 he came and collected the cheque and copy of PAN

card and Electric Bill as ID & add proof from my office situated at

Okhla Phase 1.(Cheque no 639449 from ICICI bank was gven to him and

account was debited on 2nd August)

Same day Shika verma again called me up a took confirmation whether i

have given the cheque or not . i confirmed her for the cheque and asked

her when i will be given my policy documents,she told me that within 15

days i will get the same as ii will be dispatched from Mumbai. Then she

also told me that when i will received my policy docs then again to

call her as the policy which i will be receiving is duplicate copy

which i need to send it to her on thier Naraina Office in Delhi from

where they will send original policy,as this is the instruction from

their MD as few policy were lost in transit so their company is

following up this practice , I told iam first time hearing this thing

never heard of this in any companies.she told me that not to worry i

will be getting my policy with all commitments made.

Mean while i got Message from Kotak Insurance 4th of August (Dear

Customer ,we take great pleasure in welcoming you to Kotak Life

Insurance family ,Your application has been processed.Your policy no is

2342981)

After non receipt of policy on 15th day i again called her and asked

she told policy is already dispatched from Mumbai wait for 2-3 days

more .after 3 days i again called her then some another lady answered

and told she was in meeting and she will tell her to call me back. She

called me up after sometime told me she doesn't know why policy docs

are not received till now as she can see in system that it is

dispatched from Mumbai. May be some problem with courier agency will

check and confirm.

Same day i checked Kotak Life website and found their TollFree

18002098800 numbers on the site and i called them and asked about the

policy and provided the policy no received through SMS. She told same

is RTO and lying with Courier Agency as add provided is incorrect.i

asked the POD no and Courier agency name.

I then called up Courier Agency (Pigeon Courier) and provided them POD

no and asked for he documents they told to tell add again ,i confirmed

them my add and they told it will be delivered in next days.Also

informed the same to Shika Verma.

On 19 August i received my policy documents,when i opened it to my

surprise there were nothing mentioned about the above mentioned policy

benefits and even the xerox copy attached in the policy docs were

signed and my signatures were also put on all the xerox application

forms attached in it which i have not signed.Same day i called her then

again some another lady answered and told she was in meeting and she

will tell her to call me back ,this happened for next 2-3 days..

Then i again called up Kotak Insurance Tollfree Nos mentioned on thier

website quoting my policy no received through SMS and asked customer

care about the policy details,She told that this the final policy

document i wont be getting any thing else as commitment made by Shika

and Deepak. I also enquired about the benefit which was told to me by

them she refused for all of them and she also told me if you not

satisfied then you get policy cancelled as their is freelook period of

15 days from date of receipt of policy doc.

Then i guessed something is wrong and i called Deepak from Opt of Kotak

Insurance and told him, he told that he is not well today and will call

tomorrow i told him that i have received the policy docs and there is

nothing mentioned about the benefits which and Shika Verma has

mentioned.He told me wait for tomorrow ,he will check and confirm. I

told him i have discussed the matter from their Mumbai office and they

have told me no such policy exist iam getting the policy cancelled.

After few minutes after discussion with Deepak, Shika Verma called me

up and i shouted on her and told her that you all have done a fraud so will

complain to IRDA about this and will get the policy cancelled.She told

me as told earlier this is duplicate policy and not worry and send it

back to us on our saket add. i told that then free look period will be

gone i will loose my money and wont get any thing,she told not to worry

and send the policy back to us and not discuss any thingh about the

policy with any body even to customer care dept (this conversation i

recorded on my cell phone same is attached with the mail)

I trusted her and sended back to policy on the Address to Mr Vishal

Agnihotri as provided by her.After few days i got back my policy which

i had couriered her as non receipt no person available on the add and

no company found.

Then i again called her but some another lady answered and told she

was in meeting and she will tell her to call me back ,this happened for

next 2-3 days
I kept on Calling and once shouted on that lady and told i want to

talk to Shika Verma but every time she told me that she is meeting.

After 5 days on 28th August i again called her and i was told she was

leave and her Superior will talk to me and discuss with me about my

problem.
A guy name Harsh Mehta talked to me and listened to me problem and

told he is manager in Kotak Insurance will listen to the recorded CD

and about the plan and benefits told to me and will let me know after

two days back.I told him for for 10 days iam going out of Delhi,he told

no problem he will call me on cell and provided his contact no also.

I didn't received any call from him till date,Now iam calling all

these people from last 4-5 days but all the nos are switch off or they

not answering the call(all names and nos mentioned below)

Plz look into this case,i have also complain to IRDA regarding this.


SHIKA VERMA-7827918794/8447256557

DEEPAK -8802227042

HARSH MEHTA-9911432892



Thank you,
Regards,
Anil Alfred Roch
Email-alfredroch@yahoo.com
Mob 9810237229

Originally Posted by Anil Alfred Roch

Dear Sir/Madam



I took a policy fro Kotak Life Insurance in August 2011 on the basis of details given by the Sales department Shikha Verma.
I got call from Shikha Verma on 28 July at 11 am ,she told me in some cities only few customer are chosen for this policy on the their previous track records of their existing policy.On telephonic conversation with her i was told that this policy is given to very few
customer and this is not available to all and same cannot be purchased from Kotak Insurance directly as this given only those customer who are getting this call.

Below mentioned are few commitments which were given to me

1)She told me that by investing Rs 30000/Pa for 5 year i will be

getting some around 238000 and if will take it for 12 years i will get

750000. which they will give in written statement on stamp paper.

2)She told me that i will also be getting one health card for Rs

100000/per year for me and my dependents which can be used for getting

treatment across country with listed hospitals

3)She told me that from 1st premium agents commission of Rs 6000 +also

another commission of 1500 (total of 7500) within three months as this

policy is directly given to me and does not involve any agent and

policy is given directly from their HO office in Saket.

4)She also told me that i will be getting some pension of Rs 2500/PM

till the policy is continued from next six from that date start of the

the policy ,this was most appealing point that's why i took this

policy.

After giving all this commitments she told me that a recorded CD will

be provided to me for all the conversation with me ( altogether 3 DC

for every discussion) and they are not making any false promises and

commitments.First i refused and told me let me check through my friends

and then let you ,she told me that this policy is not available in

market and even kotak insurance employees are not aware of this but

then also i told her to call be back in evening.

I asked few of my friends and told me they have not heard of this

policy which is giving so much benefit,Also enquired about the same

from my LIC agent he told private companies gives mislead information

and later they refuse, so he warned me to take full clarification and

then only go for it.

In evening i got call from Shika Verma again and i told her that i

cannot trust on you as there is no such policy in the market,she again

told me she not making any false commitments and a recorded CD will be

provided for conversation again told about all the benefits.then she

told that today is the last day to take this policy else i will be not

getting any benefit i do not take this policy today.

Finally i agreed and she asked to me give cheque for Rs 30000 and ID

and Add proof, i told that iam not carrying my cheque book today then

she told that she is entering my name is their system and cheque will

be collected tomorrow from me and i will also be getting call from

Operation dept from Kotak insurance for the policy.

Next day when i was on my way to office i got call from Kotak Life a

guy named Deepak called me up and took confirmation for the policy,i

confirmed to him and told me to call be back after 10.30 as i was

travelling.he again called me up around 10.40 then i asked him about

the above mentioned commitments made to me,he also told me to this

policy is provided to very few customers and all the information's are

true.

Same day around 11.10am A executive called me up and took add

confirmation and told me he was coming to collect cheque and

documents.At 11.30 he came and collected the cheque and copy of PAN

card and Electric Bill as ID & add proof from my office situated at

Okhla Phase 1.(Cheque no 639449 from ICICI bank was gven to him and

account was debited on 2nd August)

Same day Shika verma again called me up a took confirmation whether i

have given the cheque or not . i confirmed her for the cheque and asked

her when i will be given my policy documents,she told me that within 15

days i will get the same as ii will be dispatched from Mumbai. Then she

also told me that when i will received my policy docs then again to

call her as the policy which i will be receiving is duplicate copy

which i need to send it to her on thier Naraina Office in Delhi from

where they will send original policy,as this is the instruction from

their MD as few policy were lost in transit so their company is

following up this practice , I told iam first time hearing this thing

never heard of this in any companies.she told me that not to worry i

will be getting my policy with all commitments made.

Mean while i got Message from Kotak Insurance 4th of August (Dear

Customer ,we take great pleasure in welcoming you to Kotak Life

Insurance family ,Your application has been processed.Your policy no is

2342981)

After non receipt of policy on 15th day i again called her and asked

she told policy is already dispatched from Mumbai wait for 2-3 days

more .after 3 days i again called her then some another lady answered

and told she was in meeting and she will tell her to call me back. She

called me up after sometime told me she doesn't know why policy docs

are not received till now as she can see in system that it is

dispatched from Mumbai. May be some problem with courier agency will

check and confirm.

Same day i checked Kotak Life website and found their TollFree

18002098800 numbers on the site and i called them and asked about the

policy and provided the policy no received through SMS. She told same

is RTO and lying with Courier Agency as add provided is incorrect.i

asked the POD no and Courier agency name.

I then called up Courier Agency (Pigeon Courier) and provided them POD

no and asked for he documents they told to tell add again ,i confirmed

them my add and they told it will be delivered in next days.Also

informed the same to Shika Verma.

On 19 August i received my policy documents,when i opened it to my

surprise there were nothing mentioned about the above mentioned policy

benefits and even the xerox copy attached in the policy docs were

signed and my signatures were also put on all the xerox application

forms attached in it which i have not signed.Same day i called her then

again some another lady answered and told she was in meeting and she

will tell her to call me back ,this happened for next 2-3 days..

Then i again called up Kotak Insurance Tollfree Nos mentioned on thier

website quoting my policy no received through SMS and asked customer

care about the policy details,She told that this the final policy

document i wont be getting any thing else as commitment made by Shika

and Deepak. I also enquired about the benefit which was told to me by

them she refused for all of them and she also told me if you not

satisfied then you get policy cancelled as their is freelook period of

15 days from date of receipt of policy doc.

Then i guessed something is wrong and i called Deepak from Opt of Kotak

Insurance and told him, he told that he is not well today and will call

tomorrow i told him that i have received the policy docs and there is

nothing mentioned about the benefits which and Shika Verma has

mentioned.He told me wait for tomorrow ,he will check and confirm. I

told him i have discussed the matter from their Mumbai office and they

have told me no such policy exist iam getting the policy cancelled.

After few minutes after discussion with Deepak, Shika Verma called me

up and i shouted on her and told her that you all have done a fraud so will

complain to IRDA about this and will get the policy cancelled.She told

me as told earlier this is duplicate policy and not worry and send it

back to us on our saket add. i told that then free look period will be

gone i will loose my money and wont get any thing,she told not to worry

and send the policy back to us and not discuss any thingh about the

policy with any body even to customer care dept (this conversation i

recorded on my cell phone same is attached with the mail)

I trusted her and sended back to policy on the Address to Mr Vishal

Agnihotri as provided by her.After few days i got back my policy which

i had couriered her as non receipt no person available on the add and

no company found.

Then i again called her but some another lady answered and told she

was in meeting and she will tell her to call me back ,this happened for

next 2-3 days
I kept on Calling and once shouted on that lady and told i want to

talk to Shika Verma but every time she told me that she is meeting.

After 5 days on 28th August i again called her and i was told she was

leave and her Superior will talk to me and discuss with me about my

problem.
A guy name Harsh Mehta talked to me and listened to me problem and

told he is manager in Kotak Insurance will listen to the recorded CD

and about the plan and benefits told to me and will let me know after

two days back.I told him for for 10 days iam going out of Delhi,he told

no problem he will call me on cell and provided his contact no also.

I didn't received any call from him till date,Now iam calling all

these people from last 4-5 days but all the nos are switch off or they

not answering the call(all names and nos mentioned below)

Plz look into this case,i have also complain to IRDA regarding this.


SHIKA VERMA-7827918794/8447256557

DEEPAK -8802227042

HARSH MEHTA-9911432892



Thank you,
Regards,
Anil Alfred Roch
Email-alfredroch@yahoo.com
Mob 9810237229

Dear Mr. Roch,

At the outset please accept our sincere apologies for any inconvenience caused.

Reference to your Policy we are coordinating for a detailed investigation and our Customer Care team will coordinate with you directly on your contact number.

For further queries, please feel free to write to us at kli.grievance@kotak.com or contact our Client Service Desk on 1800 209 8800 (Toll Free).

Regards, Kotak Support Team