Dear Sir, We would like to help address your issue. Please write in to us with your policy details on customerservices@avivaindia.com with your policy details and we will investigate your concern and revert. We would revert to you within 7-10 days of receiving your policy details.
Regards,
Customer Services team
Aviva India

Originally Posted by JPSMULTANI

respected sir,
i have a life insurance policy with aviva. it is in the 5th year. i want to surrender it now. i have been told that there will be around 30% surrender charges. but according to guidelines issued by IRDA , in 5th year of policy, surrender charges cannot be more than 2.5%. i have talked to the concerned manager of regional aviva office. he said that these guidelines were issued in 2010 and your policy has been issued before that. what can i do? is it right on the part of insurer to deduct around 30% surrender charges in spite of being against guidelines of IRDA