Hello,

I took a Health First Policy(MediClaim) from TATA AIG for my mother in Oct 2008.
I was paying the premium on monthly basis.
When the agent was explaining about the policy, I told her that my mother is having some decease, and asked her for a confirmation whether i could enroll for the policy. The agent said that there is no problem, i could enroll to this policy.

My mother got hospitalized in 2010.

After discharge, I raised a claim request to TATA AIG. To service my request, an agent from tata aig approached me to collect the documents. When i tried to pay the premium for next month in online, i got a response that the policy had been closed and suggested me to contact Customer Care or visit branch office.

The very next moment, i started a mail thread with customer care. I've written everything in the mail what happened from the moment i got a call from the agent for policy enrollment.
They said that the policy had been closed because my mother was having a decease prior to enrollment of the policy.
Then I told them that I already informed the agent that my mother was having the decease before enrollment as part of the policy details discussion.

They accepted that there was a mis-communication from their agent, who gave wrong details to me when she was explaining about the policy. They apologized me for their mistake.

Now, they are neither refunding my premiums nor the claim amount.
When I go to branch office, they are telling me to contact via email. They are not even responding to my email even.

Please suggest me what to do on this.

Thanks,
Rajashekhar

Dear Sir,

We refer to your complaint dated October 22, 2011.

With regards to your greviance regarding the Tata AIG Life Inusrance policy, we request you to kindly provide us with your 10 digit policy number starting with C or U to assist you.

In case of any further queries/clarifications, please feel free to contact us on our toll-free Help line at 1-800-119966 (for MTNL & BSNL users). For reaching us through other Telecom service providers, please call at 1860-266-9966, (only local call charges will apply) or email us at customercare@tata-aig.com.

We thank you for your patience and understanding in this regard.

Yours Sincerely
Customer Care Team.
Tata AIG Life Insurance Co. Ltd.

Originally Posted by Rajashekhar.Gundeti

Hello,

I took a Health First Policy(MediClaim) from TATA AIG for my mother in Oct 2008.
I was paying the premium on monthly basis.
When the agent was explaining about the policy, I told her that my mother is having some decease, and asked her for a confirmation whether i could enroll for the policy. The agent said that there is no problem, i could enroll to this policy.

My mother got hospitalized in 2010.

After discharge, I raised a claim request to TATA AIG. To service my request, an agent from tata aig approached me to collect the documents. When i tried to pay the premium for next month in online, i got a response that the policy had been closed and suggested me to contact Customer Care or visit branch office.

The very next moment, i started a mail thread with customer care. I've written everything in the mail what happened from the moment i got a call from the agent for policy enrollment.
They said that the policy had been closed because my mother was having a decease prior to enrollment of the policy.
Then I told them that I already informed the agent that my mother was having the decease before enrollment as part of the policy details discussion.

They accepted that there was a mis-communication from their agent, who gave wrong details to me when she was explaining about the policy. They apologized me for their mistake.

Now, they are neither refunding my premiums nor the claim amount.
When I go to branch office, they are telling me to contact via email. They are not even responding to my email even.

Please suggest me what to do on this.

Thanks,
Rajashekhar

Hello,

Please find the Policy number and Insured Name Below.


Policy Number : C251059680
Insured Name: VIjaya Laxmi Gundeti

Thanks,
RajaShekhar

Originally Posted by Unregistered

Dear Sir,

We refer to your complaint dated October 22, 2011.

With regards to your greviance regarding the Tata AIG Life Inusrance policy, we request you to kindly provide us with your 10 digit policy number starting with C or U to assist you.

In case of any further queries/clarifications, please feel free to contact us on our toll-free Help line at 1-800-119966 (for MTNL & BSNL users). For reaching us through other Telecom service providers, please call at 1860-266-9966, (only local call charges will apply) or email us at customercare@tata-aig.com.

We thank you for your patience and understanding in this regard.

Yours Sincerely
Customer Care Team.
Tata AIG Life Insurance Co. Ltd.

Hello,

I didn't see any sort of response on this after my response.

May i know the status on this?

How long will it take?

It's been a month since last response.

May i know if there is anything that is stopping from responding to this message?
.
.
.

+RajaShekhar

Originally Posted by Rajashekhar.Gundeti

Hello,

I didn't see any sort of response on this after my response.

May i know the status on this?

How long will it take?

It's been a month since last response.

May i know if there is anything that is stopping from responding to this message?
.
.
.

+RajaShekhar

Dear Sir

Re: Policy Number C251059680 Reference number TALIC038351/4

This is with reference to the captioned policy number with us.

We have noted your concerns and wish to inform you that an appropriate response has been sent to your mailing address vide our letter dated March 28, 2011 with reference to the concerns raised by you.

In case of any further queries/clarifications, please feel free to contact us 1860-266-9966 or email us at customercare@tata-aig.com.

We thank you for your patience and understanding in this regard.

Yours sincerely,

Grievance Redressal Cell
Tata AIG Life Insurance Company.