Hi,

I am Shirish from Bangalore. I have done intraday (margin plus) trading on M & B Switchgears Ltd on Thursday 20-Oct. It is an IPO listed on NSE on that particular day. I have shorted the stock at Rs 182 with a stop loss of 190. The stock traded for a long time in the range of 190-192. But, instead of buying the stock at 190 due to technical issues, icicidirect bought the stock at 327. I have incurred a huge loss. My entire money in saving account got debited. Clearly It is not a case of fluctuation. (71% rise) The stock was at 190 around 2:00 pm & 327 is the price at 3:05 pm. It is a clear case of technical issue with icicidirect.

I have registered a complaint with icicidirect on Friday. I have been told by the customer care person that same has happened with so many customers. They said they are trying to correct this issue from Thursday itself. Their service is so slow that even today the issue hasn't been resolved.

Agreed that they said issue will be take 2 working days to be resolved & Saturday, Sunday being public holidays I have to wait till Monday. But how can a person survive with zero balance for 4 days? Simply for the fault on their side I am suffering from 4 days. Also nothing has been said whether my money will get credited back or not. And the loss is so high that, I am afraid, if my account gets credited by salary icicidirect will take that money too.

I request you to kindly help me on this issue.

Regards,
Shirish.