Dear Sir,

I am a customer of HSBC Investdirect (client no. 15101266 ) for a long time. Recently i have done trading in my account. The trading was done by me. In the sameday evening i got the NSE contract details on 17.02.2011. There was wrong data entry againt my order even some irrelevant data entry happen and irregular charges taken by the organisation. I make complaints sameday but after continuous follow up they give the reply with some rule which i know and not relevant with my compalints. After that after continous followup they never give me reply and show negligence with my complaints. I have all data with me and even the all mail communication with me.
Today i place another fresh complaints but expectation is less. Their standard time after complaints is 3 days as i know but they take more than 15 days even today they donot agree with their mistake. Atleast if they accept their mistake and confirm me further action, then it could be helpful.
I need your help to solve the problem.

Thanking you,

--
yours faithfully,

Dhruba Mondal.
Mobile no. 9924958947
C-12, jalaram society,
O P Road,
vadodara-390020
Gujarat

[QUOTE=Dhruba Mondal;57915]Dear Sir,

I am a customer of HSBC Investdirect (client no. 15101266 ) for a long time. Recently i have done trading in my account. The trading was done by me. In the sameday evening i got the NSE contract details on 17.02.2011. There was wrong data entry againt my order even some irrelevant data entry happen and irregular charges taken by the organisation. I make complaints sameday but after continuous follow up they give the reply with some rule which i know and not relevant with my compalints. After that after continous followup they never give me reply and show negligence with my complaints. I have all data with me and even the all mail communication with me.
Today i place another fresh complaints but expectation is less. Their standard time after complaints is 3 days as i know but they take more than 15 days even today they donot agree with their mistake. Atleast if they accept their mistake and confirm me further action, then it could be helpful.
I need your help to solve the problem.

Thanking you,

--
yours faithfully,

Dhruba Mondal.