Dear sirs

I have been finding problem with ABN Amro bank collection agents who are unnecessarily phoning and threaten and using foul language. we don't have to pay anything to them and for that number of times we sent the reconciled statement. The matter is more than 3 years old and even according to the law, it is time bar matter, but inspite of the same, we get unnecessary calls. Please do lodge our complaint and also take up the matter with bank and please also guide us how to take up this matter with RBI and i would also like to inform the other banks for the same.

Given below is the letter and statement exchanged for the immediate reference.

From
Kishan Jhaver

To,
The Legal Department
ABN AMRO BANK
Credit Card division
P.O.Box 418 GPO
New Delhi- 110 001

Dear Sirs
Sub: Old credit Card number- 5415 3823 0730 7967

We refer to the telephone call made from your Legal department and they wanted certain details. As all the details could not be given over phone, given below are the details of the same.

We would like to clarify that we have paid the entire amount, for which the service is used and the left over amount is nothing but unwanted debits of Finance charges, late fee and others, which according to us should not have been done. We never delayed our payment and if there is some problem at the bank for which we should not have been harassed and torched.

We give below the details:
1.The problem started with Member ship charges as when the card was given, it was informed that no annual fee would be levied.

2.Vide letter dated 13.12.2005, we have enclosed 4 cheques for which the details are as under:
a)UBI-014891 for Rs.3070.00 + UBI-885112 for Rs.8730.00 + UBI- 343239 for Rs.8210.00 + UBI-853775 for Rs.9210.00.
b)Your bank has deposited 3 cheques and kept one cheque with them for no reason.
c)Taking this point that one cheque for Rs.9210.00 has not paid they have unnecessary kept on debiting amount such as Late fee, Interest and Service tax, for which we are not liable to pay. – can we know from bank that when all the four cheques sent in one cover with covering letter why they presented only 3 cheques.
d)Basically with these two points only, they have unnecessary kept on debiting our account and we have number of times requested them to close the account duly giving all the details.
e)In between we got call from chennai office, and even they have taken the details and assured to reverse all the entries.
f)For your immediate reference we attached with this letter the reconciled statement.

Hope you will find the same in order and expect fro you to reply back again to us.



Kishan Jhaver

The reconciled statement of Kishan Jhaver with ABN AMRO BANK
Credit card number: 5415 3823 0730 7967
---------------------------------------------------------------------------------------------

Sno. Statement period Statement date Reason for unwanted debits Amount
01 06.08.05 to 05.09.05 06.09.05 Member ship charges + Service Tax and others 980.77
02 06.09.05 to 05.10.05 05.10.05 Finance & Service Tax 88.45
03 06.10.05 to 05.11.05 05.11.05 Finance & Service Tax 42.95
04 06.11.05 to 05.12.05 05.12.05 Late fee, Finance & Service Tax 549.38
05 06.12.05 to 05.01.06 06.01.06 Late fee, Finance & Service Tax 875.04
06 You have short credited – 9210.00 Since the cheque for Rs.9210.0 was not traceable with bank- we have given stop payment to our bank and issued another cheque for Rs.8539.00 adjusting Rs.671.00 for which we had credit from air deccan
(06.06.06 to 05.07.06) 9210.00
07 06.01.06 to 05.02.06 05.02.06 Late fee, Finance & Service Tax 1198.03
08 06.02.06 to 05.03.06 05.03.06 Finance & Service Tax 739.60
09 06.03.06 to 05.04.06 05.04.06 Finance & Service Tax 505.25
10 06.04.06 to 05.05.06 05.05.06 Late fee, Finance & Service Tax 1010.24
11 06.05.06 to 05.06.06 05.06.06 Late fee, Finance & Service Tax 1049.99
12 06.06.06 to 05.07.06 05.07.06 Late fee, Finance & Service Tax 1019.68
13 06.07.06 to 05.08.06 05.08.06 Statement not received
14 06.08.06 to 05.09.06 05.09.06 Statement not received
15 06.09.06 to 05.10.06 05.10.06 Statement not received
16 06.10.06 to 05.11.06 05.11.06 Difference to the above statement not received +
(11667.32 – 8059.38) late fee, Finance and service tax 3607.94
1056.76
17 This is the balance shown by you in your statement date: 05.11.2006 12724.08



Please do take appropriate action and also update us with further development. In fact we remember that the banker have also sent us legal notice for which we replied them also and after that there was no further problem. In fact we thought that the matter is closed by the bankers, but to our shock we find that now the bankers are adopting unscrupulousness method for which we would also like to go legally for filling a case under mental torch-er and would be demanding from them suitable compensation.

Thanking you and expecting your valued co-operation in this regard.


Kishan Jhaver







Dear Mr. Jhaver,

Thank you for sharing your concerns.

I am referring your complaint to Rozina Sehgal, Head - Communications to
address the same.

I assure you that we will get back with a resolution within the next three
(3) working days.

Regards

Anil M. Rao,

Head - Service Delivery,
Consumer Banking,
ABN AMRO Bank,
India




kishan jhaver
<kishanjhaver@ya To: anil.m.rao@in.abnamro.com
hoo.com> cc: sumant.kathapalia@in.abnamro.com
Subject:
13/04/2007 03:54
PM