SUB : UNETHICAL PRCATICES BY AXIS PLATINUM CREDIT CARD SERVICES
CREDIT CARD TYPE : AXIS PLATINUM , CARD No 4718 6000 0008 9500




Respected Sir,


Undersigned would like to draw your attention towards the above unethical practices by the aforesaid bank , the chronology is as follows:


I HAVE PURCHASED THE CREDIT CARD BY PAYING Rs 6000/- WITH THE FACILITIES :


A. FREE PRIORITY LOUNGE ENTRIES
B. FREE INTERNATIONAL RETURN FLIGHT TICKET VOUCHER
C, & MANY OTHER PRIVILAGES.


I HAD BEEN USING THE CARD & HAD GOOD TRACK RECORD OF THE PAYMENTS IN TIME , BUT THE BANK HAD ADAPTED FOLLOWING MALPRACTICES :


FREE INTERNATIONAL FLIGHT TICKET VOUCHER
THE CONFIRMATION FOR INTERNATIONAL TRAVEL WAS GIVEN IN MAY 2009 , BUT THEY REGRETED THAT THEY HAVE NOT RECIEVED THE BRF (BUSINESS REPLY FORM) , AFTER RIGROUS FOLLOW UP THEY ACCEPTED THE SCANNED COPY OF THE VOUCHER , WITH COMMITMENT THAT THEY WILL ORGANISE THE TICKET.


AGAIN AFTER WAITING FOR A LONG TIME , I CONTACTED CUSTOMER CARE IN JULY 2009 , THEN THEY SAID WE CANNOT DO IT . AFTER REPEATED REQUEST & FOLLOW UP THEY SAID THAT THE TRAVEL ORGANISING CO WAS FROM UK & BECAUSE OF GLOBAL RECESSION THEY ARE BANKRUPT NOW . NOW AXIS BANK IS HAVING A TIE UP WITH "RAJ TOURS & TRAVELS" & THEY WILL ISSUE THE TICKETS & THEY TOOK A TRAVEL DATE FROM ME (22/01/10 - 28/01/10)


I KEPT ON WAITING & CONTACTING THE CUSTOMER CARE , THEY DID NOT RESPOND TO MY REQUEST.
FINALLY ON 28TH JAN THEY SAID THAT THEY HAVE MAILED THE FLIGHT TICKET VOUCHER SINCE THERE WAS NO CONFIRMATION FROM MY END - THEREFORE THE SCHEME HAS LAPSED . MY QUESTION TO THEM WAS :


WHY THE FLIGHT TICKET VOUCHER WAS NOT COURIERED ??


WHY I WAS NOT GIVEN A REMINDER ??


WHY A PHONE CALL WAS NOT GIVEN ??


FINALLY I TOOK A BET THAT YOU PLEASE SHOW ME THE VOUCHERS ALLOCATED / PURCHASED FOR ME - THEY SAID THAT AS A POLICY MATTER BANK CANNOT SHOW IT.


EVEN AFTER THESE DISPUTES I KEPT ON PAYING IN TIME , EVEN AFTER THIS THEY HAVE CHARGED LATE FEE IN MY SUBSEQUENT A/C STATEMENT & THEY HAD EVEN SENT THE RECOVERY AGENTS AT MY RESIDENCE IN MY ABSENCE - I WAS REALLY SHOCKED.


PRIORITY LOUNGE ENTRY CHARGES:


SINCE THE PRIORITY ENTRY IS FREE OF CHARGES , I MADE FEW VISITS TO THE LOUNGES & THERE WERE NO CHARGES IN THE INITIAL PERIODS.
I WAS SHOCKED TO SEE THE PRIORITY LOUNGE ENTRY CHARGES IN MARCH STATEMENT (ENTRIES MADE IN JAN 2010) - WHEN I CONTACTED THE CUSTOMER CARE THEY CAME WITH THE EXPLAINTION THAT THE PRIORITY PASS FACILITY WAS WITHDRAWN IN NOV 2009 (VALIDITY OF THE PRIORITY PASS IS UPTO MARCH 2010) , MY QUESTION TO THEM WAS :


A. HOW YOU CAN WITHDRAW A FACILITY WITH OUT INFORMING THE CUSTOMER - THEY WERE ANSWER LESS ON THIS ISSUE ??


B. WHEN THIS IS WITHDRAWN THEN HOW THE PRIORITY CARD IS ACTIVE ?? - THEY WERE ANSWER LESS ON THIS ISSUE !


C. SUDDENLY IN MY SUBSEQUENT STATEMENTS THEY HAVE CHARGED FOR THE VISITS NOT DONE BY ME & THEY ARE BILLING IN FEB / MAR 2010 FOR THE VISITS AS PER THEIR CLAIM IN OCT & DEC 2009 . HOW COME THEY ARE BILLING AFTER 5-6 MONTHS ?? THEY WERE ANSWER LESS ON THIS ISSUE ALSO.


D. IN RECENT STATEMENT THEY HAVE CHARGED FOR PRIORITY LOUNGE VISITS IN MARCH / APRIL 2010 - THESE VISITS WERE NOT MADE BY ME , MOREOVER WHEN MY PRIORITY PASS EXPIRED IN MARCH 2010 HOW COME I CAN MAKE A VISIT IN APRIL 2010. (I AM ATTACHING A SCANNED COPY OF THE STATEMENT , WITH PRIORITY PASS THE CHARGES MADE & CARD EXPIRY DATES ARE CONTRADICTING)


CHARGES ON PRIORITY VISITS : THE CHARGES ARE ALSO CONTRADICTING THEY ARE CHARGING SOMETIMES 647/- , 634 /- & NOW 914/- FOR MARCH / APRIL VISITS : THIS SHOWS THAT WHATEVER THSESE PEOPLE WANT THEY ARE DOING !! THIS IS TOTALLY ERRATIC




EVEN AFTER THESE DISCREPENCIES I HAVE BEEN WRITING TO THE CUSTOMER CARE / SENIOR OFFICIALS (MR SHOBHIT MEHRA / Ms SURAT BASAK ) FOR DEPUTING THIER OFFICIALS TO MEET & DISCUSS THE ISSUES & COLLECT THE PAYMENTS FOR CARD USAGE .


I HAVE ALSO CONTACTED AXIS BANK GANESH CHANDRA AVENUE BRANCH WITH COUPLE OF EXECUTIVES (MR TAMAL & MR NILADRI + FEW OTHERS) THEY ALWAYS MADE THE COMMITMENTS TO MEET BUT NEVER TURNED.


IN THE MEAN TIME AXIS BANK HAS BEEN SENDING RECOVERY AGENTS AT RESIDENCE & HARASSING US



DEBITS FROM MY AXIS PRIORITY SAVING BANK ACCOUNT - THE BIGGEST SHOCK !
I RECIEVED A LETTER FROM CREDIT CARD DIVISION ON 24TH JUNE LATE EVENING - SAYING THAT THEY WILL BE RECOVERING THE ENTIRE AMOUNT FROM MY SAVINGS BANK ACCOUNT IN 7 DAYS . ON 24TH JUNE I CHECKED MY ACCOUNT A WHOPPING AMOUNT OF RS 48869/- HAS BEEN SIPHONED OFF FROM THE ACCOUNT ON 23RD JUNE. UPON FURTHER INVESTIGATION I SAW THAT THE LETTER WAS DATED 14TH JUNE 2010 IT CLEARLY SHOWS THAT THEY HAVE CHEATED BY INTIMATING THRU A BACK DATED LETTER.


WITH THE ABOVE INCIDENTS I AM FULLY BROKEN DOWN & THE BANK HAS REALLY CHEATED PLAYED WITH THE SENTIMENTS.
EVEN AFTER THESE I HAD BEEN WRITING THEM (WRITTEN + 50 MAILS & NUMEROUS CALLS , BUT OF NO USE ! THE BANK OPERATED IN THEIR OWN WAY & FINALLY HAVE NO CHOICE EXCEPT APPROACHING YOUR DEPARTMENT.


I AM VERY MUCH HOPEFUL THAT JUSTICE WILL BE DONE TO ME !!


LOOKING FORWARD TOWARDS HELPING HAND FROM YOUR END.


I SHALL BE GRATEFUL TO YOU FOR KIND CONSIDERATION


THANKS & REGARDS

SINCERELY YOURS



SHASHI CHAURASIA
CONTACT NO 9339532242


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