Complaint against hsbc credit card
To,
The Consumer Forum Officer/Manager,
New Delhi.
Sub:-COMPLAINT AGAINST HSBC CREDIT CARD WRONG STATEMENT ,NON SETTLEMENT OF DOUBLE CHARGING WHICH HAS EXPIRED ON FEB 2011.
HSBC card no:-4476 9299 9041 8680
TYPE-VISA
Vaild From:-- 02/08 to Vaild Till: 02/11
Name on card :-DILIP KUMAR DAS
Dear Sir/Madam,
I am Dilip Kumar Das, had a HSBC Credit Card which is expired on Feb 2011.This is regarding complain of wrong statement,double charging & non settlement/refund of double charging amount from HSBC.I would like to inform you that i was the valuable customer of HSBC & paying all my dues well in time but HSBC wrong statement , double charging & non refund of double charge by HSBC is really very painful for me.Details of communication between HSBC & me are also enclosed with this comlain.Pls go through all the trailing mails starting from the 1st complain on dtd. 02 May 2011 to end with last complain 13 Sep 2011.
(1)
From:
"dilip das"<dilip.d59@rediffmail.com> | Add to Address book |This is spam
To: <info@hsbc.co.in>
Subject: Complain Against Wrong Statement & Harassment
Date: Mon, 02 May 2011 23:45:02 IST
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Dear Sir,
We are please to inform you that i have many complains against HSBC Statement & Staff.Complains are as follows:
(1) Even after several request i am not receiving my correct statement with settlement of Rs.7500 which has debited from my Icici A/c & paid to Icici Prudential Life Insurance through HSBC.Request you to settle Rs.7500 which has been debited from my Icici A/c for payment of Icici Prudential Life Insurance through HSBC.
(2)I had a call from HSBC Mumbai that Renewed HSBC Credit Card has been courierd to Indore HSBC Office.Please collect the renewed card in next 3 working days.I have visited HSBC Indore Office as per instruction given by HSBC Mumbai Office through phone but i haven't yet received renewed card.But in statement you are charging Rs.350 & Rs.700 as Additional Card Annual Fees & Primary Card Membership Fees respectively which are consistently showing in statement since Feb 2011.I have given a written complaint in your Indore Office after discussion with your HSBC Personnels & also given my personal no. & requested them to inform me after receiving of renewed card but till date none has called me.
(3)I have already complaints many times in customer care to resolve my settlement problem.Even i have given written complain in your Indore Office but still i have no solution.Consistently my overdues are increasing even after payment by me well in time.
(4)Last but most important bad behaviour of your personnel.Even many personal request i had too many calls from your representative.They were ( are ) calling me from landline no. like 04040342000 , 04067347890, 04039807000, 0403807400, 04066288330, 04039807500, 04067347830, 04066502700, 04044370400, 04067347860, 04030728471, 04039807400, 04039807600, 04044370300, 04039140800, 04067347800,04039807000, 04039140800, 04066288360,0404034200004039807500, 04067347860, 04039172463, 04030442968 etc.They were ( are ) calling me more than 40 times in a day even after my personal request.I had requested to your personnel that i am in mumbai & in meeting & also in roaming.Pls call me on monday but even after my request they were irritating me.This is not at all a professional behaviour of your personnel.They have to know how to take the follow-up of customer(s).
I have a good track record as a customer with HSBC & i have always paid my due amount well in time but wrong statement & non settlement of wrong charges is really irritated me.Sorry Sir i can't pay the dues which are showing wrong in statement sent by HSBC until or unless above said complains will solve.
(2)
From:
"dilip das"<dilip.d59@rediffmail.com> | Add to Address book |This is spam
To: <info@hsbc.co.in>
Subject: Re: Complain Against Wrong Statement ( CARD No. 4476 9299 9041 8680 ) & Harassment
Date: Mon, 02 May 2011 23:48:12 IST
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CARD No.:- 4476 9299 9041 8680
On Mon, 02 May 2011 23:45:02 +0530 wrote
>Dear Sir,
>
>
We are please to inform you that i have many complains against HSBC Statement & Staff.Complains are as follows:
>
>
(1) Even after several request i am not receiving my correct statement with settlement of Rs.7500 which has debited from my Icici A/c & paid to Icici Prudential Life Insurance through HSBC.Request you to settle Rs.7500 which has been debited from my Icici A/c for payment of Icici Prudential Life Insurance through HSBC.
>
>
(2)I had a call from HSBC Mumbai that Renewed HSBC Credit Card has been courierd to Indore HSBC Office.Please collect the renewed card in next 3 working days.I have visited HSBC Indore Office as per instruction given by HSBC Mumbai Office through phone but i haven't yet received renewed card.But in statement you are charging Rs.350 & Rs.700 as Additional Card Annual Fees & Primary Card Membership Fees respectively which are consistently showing in statement since Feb 2011.I have given a written complaint in your Indore Office after discussion with your HSBC Personnels & also given my personal no. & requested them to inform me after receiving of renewed card but till date none has called me.
>
>
(3)I have already complaints many times in customer care to resolve my settlement problem.Even i have given written complain in your Indore Office but still i have no solution.Consistently my overdues are increasing even after payment by me well in time.
>
>
(4)Last but most important bad behaviour of your personnel.Even many personal request i had too many calls from your representative.They were ( are ) calling me from landline no. like 04040342000 , 04067347890, 04039807000, 0403807400, 04066288330, 04039807500, 04067347830, 04066502700, 04044370400, 04067347860, 04030728471, 04039807400, 04039807600, 04044370300, 04039140800, 04067347800,04039807000, 04039140800, 04066288360,0404034200004039807500, 04067347860, 04039172463, 04030442968 etc.They were ( are ) calling me more than 40 times in a day even after my personal request.I had requested to your personnel that i am in mumbai & in meeting & also in roaming.Pls call me on monday but even after my request they were irritating me.This is not at all a professional behaviour of your personnel.They have to know how to take the follow-up of customer(s).
>
>
I have a good track record as a customer with HSBC & i have always paid my due amount well in time but wrong statement & non settlement of wrong charges is really irritated me.Sorry Sir i can't pay the dues which are showing wrong in statement sent by HSBC until or unless above said complains will solve.
>
>
>
(3)
From:
"dilip das"<dilip.d59@rediffmail.com> | Add to Address book |This is spam
To: <info@hsbc.co.in>
Subject: Re: Your Credit Card 4476 xxxx xxxx 8680 (KMM9899791V8006L0KM)
Date: Thu, 05 May 2011 17:13:15 IST
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Dear Sir/Madam,
This isn't a correct reply.Once Rs.7500 has been debited from my Icici A/c by HSBC which has used for payment of Icici Prudential Life Insurance then how can i pay the same to HSBC?Means you are charging the payment which is already been debited by you.Yes,this is right that regardless of checking of my statement i was always paying the due amount.Even i am not receiving hardcopies of statement.But as a Service Provider you have to solve the problem of customer(s).Request you to settle the Debited Amount in my statement.I can't pay the due amount untill or unless my statement will be revised.
What about charges ( Rs.700 & Rs.350 ) of renewed cards which isn't yet received by me.Both amount should also be settled in statement bcoz i haven't yet received renewed cards but you are showing in statement.I will only pay the charges of renewed cards once the same will received by me.
On Wed, 04 May 2011 18:12:22 +0530 wrote
>
Dear Mr. Das,
Your Credit Card 4476 xxxx xxxx 8680
Reference Number 030520112642
We refer to your email of 02 May 2011 received through info@hsbc.co.in
regarding The Hongkong and Shanghai Banking Corporation Limited (HSBC)
Credit Card.
We regret to inform you that the transaction of INR 7500 with the
merchant "ICICI PRUDENTIAL LIFE MUMBAI IN" was debited in the month of
November 2010. However, since the transaction is more than six month we
are unable to raise a dispute.
Hence, we request you to make the payment towards the same. We sincerely
regret the inconvenience caused to you in this regard.
Please feel free to write to us for any further clarification.
Yours sincerely,
Rajarshi Majumdar
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited
"Now you can be protected against loss of your wallet and travel
documents with the Card Protection Plan (CPP). To know more, please SMS
''CARD” to 575750. Conditions apply."
(4)
From:
"dilip das"<dilip.d59@rediffmail.com> | Add to Address book |This is spam
To: <info@hsbc.co.in>
Subject: Re: Your Credit Card 4476 XXXX XXXX 8680 (KMM9916609V53261L0KM)
Date: Sat, 07 May 2011 13:46:24 IST
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Dear Sir/Madam,
Today i have deposited Rs.2500 at HSBC Indore Branch.Scanned copy of
debit proof of Rs.7500 will send you later.
On Fri, 06 May 2011 11:39:06 +0530 wrote
>Dear Mr. Das,
Your Credit Card 4476 XXXX XXXX 8680
Reference Number 060520111082
We refer to your email dated 05 May 2011 received through
info@hsbc.co.in regarding The Hongkong and Shanghai Banking Corporation
(HSBC) Limited Credit Card.
With reference to your complaint regarding the debit of INR 7500.00
from
your ICICI account towards HSBC credit card, we request you to kindly
revert with the scanned copy of the debit proof as an attachment to
info@hsbc.co.in for us to assist you further in this regard.
Our records reflect that as on date you have register for our Go Green
facility hence you will only be in receipt of E-mail statements of your
card account at you registered E-mail ID- dilip.d59@rediffmail.com
With reference to the annual charges levied to your card account,
please
allow us five working days to investigate the matter conclusively by
when a final response would be shared with you. With reference to the
dispatch of the renewal card we request you to contact our Phone
Banking
services. Alternatively you can send a letter duly signed by you to our
below mentioned address to dispatch your card:
The Manager
Customer Connect
The Hongkong and Shanghai Banking Corporation Limited
No. 96, Dr. Radhakrishnan Salai
Mylapore
Chennai 600004
(5)
From:
"dilip das"<dilip.d59@rediffmail.com> | Add to Address book |This is spam
To: <info@hsbc.co.in>
Subject: Re: Your Credit Card 4476 xxxxxxxx 8680 (KMM9927230V10779L0KM)
Date: Fri, 13 May 2011 10:04:36 IST
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Dear Sir,
Im on leave & not in position to send the scanned copy of debit prrof.Once i reach indore i will send you scanned copy of debit proof.
On Mon, 09 May 2011 09:08:50 +0530 wrote
>Dear Mr. Das,
Your Credit Card 4476 xxxxxxxx 8680
Reference 060520111082
We refer to your email of 07 May 2011 received through info@hsbc.co.in
regarding The Hongkong and Shanghai Banking Corporation (HSBC) Limited
Credit Card.
We would like to inform you that we have received the cash payment of
INR 2500.00 and the same has been credited to your card account on 07
May 2011.
We request you to kindly revert with the scanned copy of the debit proof
as an attachment to info@hsbc.co.in for us to assist you further on your
complaint regarding the debit of INR 7500.00 from your ICICI account
towards HSBC credit card.
Our records reflect that our executive has taken up your request
regarding the annual fee charge under the reference number 060520111082
and the final response will be shared with you within 11 May 2011.
We solicit you co-operation in the interim.
Assuring you of our best services always.
Yours sincerely,
Abhishek Das Sharma
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited
-----------------------------------------
(6)
From:
"dilip das"<dilip.d59@rediffmail.com> | Add to Address book |This is spam
To: <info@hsbc.co.in>
Subject: Re: Your Credit Card 4476 xxxxxxxx 8680 (KMM9927230V10779L0KM)
Date: Sat, 28 May 2011 13:58:18 IST
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Dear Sir,
Thanks for your response.Pls find attached the statement of HSBC Credit Card for the month of Nov 2010.
Details of the statement are as follows:
Opening balance : Rs.3343.07
Cash Payment : Rs. 400.00 CR
Net Outstanding Balance: Rs.10924.36
But you have also charged Rs.7500 which has already been debited from my Icici A/c which is also reflecting in attached statement.Request you to also settle Rs.7500 & provide me fresh statement at the earliest.
(7)
From:
"dilip das"<dilip.d59@rediffmail.com> | Add to Address book |This is spam
To: "info@hsbc.co.in"<info@hsbc.co.in>
Subject: Fw: Your Credit Card 4476 xxxxxxxx 8680 (KMM9927230V10779L0KM)
Date: Tue, 13 Sep 2011 14:43:50 IST
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Dear Sir,
Even after many request you haven't yet settled amount of Rs.7500 which has been debited from my Icici A/c.Apart from this complain i would like to notify you that Net outstanding amount is endlessly increases even more than minimum due amount is being paid by me well in time.Your statement is just showing that i will be debtor of HSBC bank till my death bcoz your are not settling amount which has been deposited by me well in time.This is the last time when i will deposit minimum due amount.I will not deposit minimum due amount from next month onward untill or unless above said amount is not been settled & HSBC will send me rectify statement.
PDF file of Jun 11, July 11 & Aug 11 month are attached for your reference.
Regards
Dilip Kr. Das
Kindly consider my query and do the needful at the earliest.
Looking forward a positive response.
Hope you will consider my case with sympathy and take necessary steps
Thanks,
Dilip Kr. Das
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