Dear Sir,
I have write the following letter to Standard Chartered Bank. They have threaten me to handover my case to civil without any physical clarification. Kindly do the needful.
Neeraj Kumar
Mb, 9891488995
Copy of letter is enclosed under.:-




To
The manager
Standard Chartered Bank

Sub: Unwanted/Harassment Call from Customer Care/ Recovery Department
Ref: Credit Card No. 4196 0749 4624 8300 (Neeraj Kumar)
PAN NO. AJJPK5246J

Respected Sir / Madam

This is reference to the above said subject My self Neeraj Kumar having a Standard Chartered Bank Credit Card for the last few years. Approx. In the m/o Aug-09 I have taken a DD of Rs. 8000/- from the request of your customer care that this DD is being interest free for the three month.
When times come for payment without receiving the statement as on my mailing add. I have so many times ask/ request for the statement but neither i have recd the statement nor till date i have not received any statement from your side.
And also not received any Advance call regarding the payment.But I have paid the amount during that time, but i assume that some delay for 2-3 days my side for waiting the statement.
But 10-15 days earlier a call come from your end that payment of Rs. 5300/- Approx. due on my card and executive offer me to settle the case in Rs. 1800/- then another call came they offer me to settle in Rs. 1500/- and final call came from to settle in 1350/-.and they have also threaten me that if i am not going to settle the amount they file my case in civil department and disturbed my track record.

If bank is right in their demanding why did they offer such type of discount to me or anybody. After my self check my status from any other banker they said my rating is 780 Point it is good & enough rating. I have already 6 Banks Credit Card from all reputed Bank and all have higher limit then the SCB. & also continuing 2 Personal Loan from reputed Bank. you can also check through my PAN NO is given in top.(My payment track record and etc.)

So how can i am responsible for not making the payment on time, I have getting higher limit in every card as comparison of SCB. On today i have taken advise from my Consultant & Your customer care executive regarding the same and they advised me to write a final mail regarding the same.

Your customer care executive assured me that they have doing a action with in 24 hours after receiving the mail and try to settle the matter with in my limit and penalized those to harassed me during this period.

I hope that yourself give me a justice or resolve the issue in this regard as soon as possible to continue my association with the bank in future. You can check my all data through my detail with you, and if yourself required any information regarding the same i am always with you to co-operate yourself in this matter.

An early confirmation to the above is requested. Kindly confirm through my mobile no. is given below, because some time i am unable to check my mails for a long time.

Thanks & Best Regard

Neeraj Kumar
Mb. 9891488995
DOB 20/12/1979
PAN NO. AJJPK 5246 J




Neeraj Kumar

As Salam=o-alikum.

Mr Standard Chartered Bank (President - Mr Nathani Sahab )

Mai aap kay bank ka account holder hu or bauhat arsay say aapky bank ka account use kar raha hu mai aap ki or aap kay Bank ki bauhat izzat karta tha lakin ab nahi karta kyunki aapka Staff Bauhat hi bad tameez hai khas tor per aapki SHAHERE-QAIDEEN Mc Donald kay opposite wali branch kay cashier
MR IQBAL AHMED SHAH
YE SHAKS INTHAI BAD TAMEEZ HAI ISKO AAP LOGOU NAY SIKHAYA NAHI HAI KAY CUSTOMER SAY KYSY BAAT KI JATI HAI. YE SHAKS STANDARD CHARTERED KAY NAAM PER EAK DAGH HAI MAI NAY 1 BAAR APNAY ACCOUNT KA CHEQUE CASH KARWANAY KHUD GAYA TO YE SHAKS NIC CARD MANGTA HAI YE KONSA RULE KAY JISKA ACCOUNT HAI WOHI SHAKS KHUD CHEQUE CASH KARWANAY AATA HAI TO WOH NIC DYGA???? OR BHI MUKHTALIF HAWALOU SAY BANK MAI KISI KAAM SAY JAO TO YE SHAKS INTAHAI BAD TAMIZI SAY BAAT KARTA HAI.

KAL 05.05.2011 KO SHAAM 4:30 BAJY UTILITY BILL PAY KARWANY GAYA TO YE SHAKS KEHTA HAI KAY YE BILL PAY KARWANY KA TIME NAHI HAI AAP KYU AAYEN HAIN IS WAQT MAI APNA DATA RIDER KAY HATH BHIJWA CHUKA HU JAB KAY AAPKI BRANCH KAY MAIN DOOR PER BOARD LAGA HUA HAI KAY BILL TIMING 9:00 TO 5:00 HAI. PHIR IS NAY SHOR KARNAY PER BILL LYKAR SIDEMAI RAKH DIYE OR BOLNAY LAGA KAY AAP WAIT KARO PHIR 10 MINT WAIT KARNAY KAY BAAD JAB COUNTER PER KOI NAHI THA MAINY KAHA SIR AAP MUJHY BILL PER STAMP LAGA KAR WAPAS KARAIN TO US NAY KAHA KAY AAP ABHI WAIT KARTAY RAHO BIL AKHIR MAINY GAIR ADA SHUDA BILL MAJBOORAN WAPAS LAYKAR AAP KI BRANCH KAY BARABAR WALAY ALLIED BANK MAI PAY KIYA. KITNAY SHARAM KI BAAT HAI KY SCB KA ACCOUNT HOLDER HOTAY HUE BHI MUJHY IS SHAKS NAY PARESHAN KIYA.MERI AAP SAY REQUEST HAI KAY AAP IS SHAKS KAY KHILAAF SHADDED ACTION LAYN.OR MUJHY INFORM KARAIN WARNA MAI BANKING MOHTASIB MAI BHI AAPKI BRANCH OR IS SHAKS KI COMPLAIN KARUNGA MY ACCOUNT NUMBER IS ( 01181538901 ) MY PHONE NUMBER IS 03219252066 AND MY EMAIL IS ( imtiaztaj55@yahoo.com ) MAINY AAPKI HELP LINE PER BHI KAL HI COMPLAIN KI THI COMPLAIN NUMBER IS ( 004538 ) PHIR AAJ BHI MAINY AAP KAY MR ABDUL REHMAN KHAN KO BHI PHONE KARKAY COMPLAIN KI HAI PHIR MUJHY 1 COMPLAIN NUMBER MILA HAI ( R-001/05/11/004538/CO1 ) MR ABDUL REHMAN KA NUMBER MUJHY BANKING MOHTASIB MAY MERE RELETIVE HAIN UNHO NAY DIYA HAI UNHO NAY KAHA HAI AGAR REHMAN SAHAB IS SHAKS KAY KHILAAF ACTION NA LAYEN OR AAPKO ITTILAA NA KARAIN TO PHIR BANKING MOHTASIB ACTION LYGA.

THANKS & REGARDS
IMTIAZ TAJ
03219252066

dear sir
manager
standard charted bank
i have applied new credit card around 50 days ago but i have not recieve card till today i called to
custmer care they said my was approved. 3 times they collect my document said 2 ,3 din me a aa jayega so please clarify my problem in future i m not responsible for auy froud against your card i want my document back .

RAHUL DOHARE
NEW DELHI
9958994069

I got credit card near about 2 months back from standard chartered but information provided to me while selling the credit card was different as from the actual. I called their customer support service and the told me to to mail the query. Its been arnd 2 months but the mail process keep on going and now from the past 15 days there's no response from there end!!

Following are some of the complaint communication reference number
Ref No: 12/11/083076
Ref No: 12/11/069192
Ref: 12/11/043259
Ref No: 12/11/043259
Ref : 12/11/011712


and more. I even sent them scanned copy of their own brochure but never got proper response!! Kindly look into the same issue ASAP.