Hi,

My name is Chetan and I have a bank account, Car loan and Credit Card from ICICI.
Due to mistiming of payment credit last august, I got charged late payment fees and subsequently interest on that. I requested bank to resolve the issue multiple times and told them that I will make payment if resolved. Finally, in December, 2010, ICICI collections executive spoke with me and agreed on a settlement amount of 8000 Rs out of total outstanding of 11000 Rs. The remaining amount was all late fees and interest on late fees. He gave me a receipt and a letter saying that he has received said amount towards total settlement on the card. He said that the settlement letter will be mailed by customer service.

However, after 5 months, I am continuing to get collections letters and calls from the bank despite numerous calls to customer care and promises by them to resolve the issue. 2 days ago, they automatically without approval deducted the outstanding amount from my bank account. The money in my bank account was towards the car loan payment and now I am getting calls from car loan department for collection.

Also, there was an issue of ICICI overcharging processing fees and advance amount on my car loan and I raised the issue at ICICI office in Begumpet, HYD on June last year. I was also promised 14.25 % interest and I am being charged 16.85% and the DSA of ICICI forged my sign on the MOU document.
I still have not heard from ICICI about that issue despite multiple follow ups with the branch and with the collections head [That is what I was told] of Hyderabad area Mr. Ramakrishna Ganapaty.

Please advise on what I should do? Should I take this up legally as I have enough documents to prove that ICICI is at fault in both cases.

My card number is : 4477 4687 1984 5005 and car LUHYD 00013886221

Thanks for your help,
Chetan
98858 11869

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by Unregistered

Hi,

My name is Chetan and I have a bank account, Car loan and Credit Card from ICICI.
Due to mistiming of payment credit last august, I got charged late payment fees and subsequently interest on that. I requested bank to resolve the issue multiple times and told them that I will make payment if resolved. Finally, in December, 2010, ICICI collections executive spoke with me and agreed on a settlement amount of 8000 Rs out of total outstanding of 11000 Rs. The remaining amount was all late fees and interest on late fees. He gave me a receipt and a letter saying that he has received said amount towards total settlement on the card. He said that the settlement letter will be mailed by customer service.

However, after 5 months, I am continuing to get collections letters and calls from the bank despite numerous calls to customer care and promises by them to resolve the issue. 2 days ago, they automatically without approval deducted the outstanding amount from my bank account. The money in my bank account was towards the car loan payment and now I am getting calls from car loan department for collection.

Also, there was an issue of ICICI overcharging processing fees and advance amount on my car loan and I raised the issue at ICICI office in Begumpet, HYD on June last year. I was also promised 14.25 % interest and I am being charged 16.85% and the DSA of ICICI forged my sign on the MOU document.
I still have not heard from ICICI about that issue despite multiple follow ups with the branch and with the collections head [That is what I was told] of Hyderabad area Mr. Ramakrishna Ganapaty.

Please advise on what I should do? Should I take this up legally as I have enough documents to prove that ICICI is at fault in both cases.

My card number is : 4477 4687 1984 5005 and car LUHYD 00013886221

Thanks for your help,
Chetan
98858 11869