Dated: 21.10.2011
To,
HDFC Bank Cards Division

Subject: Regarding not crediting Credit Card Account.

Sir/Ma’am,

I undersigned is your HDFC Credit Card holder, No. ************7053.
As per the statement received by me dated 16.09.2011, it is showing Rs. 211.74 (Dr.) balance, but accordingly it should have been Nil, as the transaction was made but due to some failure the ticket could not been able to booked.

The money was though debited twice from my account but only once credited into my account. May be due to system failure or some other technical reasons my tickets was not booked and I couldn’t travel.

The IRCTC people say that they have received the payment from the bank which they have sent for approval and credited very next day, but in one case they are saying that they haven’t received any payment from the bank.

Due to misunderstanding between HDFC and IRCTC, my account is showing debit balance, which I shouldn’t have been liable to pay & now with your late payment fees and interest it has reached Rs. 330 approx.

Although several times I had called your customer care but they all couldn’t assist me properly and they told me that my case has been taken into dispute department but since one month nothing was the outcome of that dispute case and moreover interest charges and late payment charges also have been debited to my account.

Kindly credit my account with the same and activate my credit card which is already blocked by your company.

Thanking You

Regards


Narendra Goyal
9829034655
9529970901

Encl: Details from IRCTC


FAILED PAYMENT REFUND STATUS
S No. Transaction ID Pay Status Reservation Status Total Amount Bank
1 0378662426
Settlement Failed Not Booked Rs 208 hdfcvbvpg
2 0378715187
Payment Settled Not Booked Rs 208 hdfcvbvpg


1… Ticket History
Pnr Number: 0 Transaction ID: 0378662426 Train No: 09721
Train Name: JP DEE SF SPL From Station: (JP) To Station: (DEE)
Date Of Journey: 17-Aug-2011 Class: 2S Boarding: (JP)
Resv Upto: (DEE) Date Of Booking: 16-Aug-2011 Total Fare: Rs 208.00

Refund Details
Payment Not Received From Bank


2… Ticket History
Pnr Number: 0 Transaction ID: 0378715187 Train No: 09721
Train Name: JP DEE SF SPL From Station: (JP) To Station: (DEE)
Date Of Journey: 17-Aug-2011 Class: 2S Boarding: (JP)
Resv Upto: (DEE) Date Of Booking: 16-Aug-2011 Total Fare: Rs 208.00

Refund Details
Cancelled Date: 16-AUG-2011 Refund Amount: Rs 208 Refund Status: Refunded
Receipt Number: 122955951221 Refund Date:17-AUG-2011
Acronyms
Approved: Approved for Refund Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank