Holding funds from my saving Acoounts
Dear sir

i have got a credit card from this bank. I have gone for a settlement for an amount of Rs. 32000/ to be paid in five installement. I have already paid four installment and only installment is left which i was planning to pay this month. The bank has put on hold around Rs 42000/ from my saving bank account which is in the same bank. Please help me in releasing the same from the bank. i have never been given any intimation or call for the above. I am in a great financial crisis . please advice me further course of action.

Name : shafiquer rahman

Saving Bank A/c No. 04831000008947
Credit Card No. 5176351003737065


phone no : 9891179164/9031332081

Dear Mr Rahman,

At the outset, we would like to caution you against posting sensitive information such as your account and credit card number on a public forum such as this, as it may be misused, leading to grave losses.
We would like to assure you that a bank representative is currently investigating the matter and will shortly contact you. Should you wish to contact the bank in the meantime, we recommend you write to us at talktous@hdfcbank.com with the reference id TTU00100208092010 mentioned in the subject line.

Regards, Customer Assistance, HDFC Bank

Dear Mr Rahman,

At the outset, we would like to caution you against posting sensitive information such as your account and credit card number on a public forum such as this, as it may be misused, leading to grave losses.
We would like to assure you that a bank representative is currently investigating the matter and will shortly contact you. Should you wish to contact the bank in the meantime, we recommend you write to us at talktous@hdfcbank.com with the reference id TTU00100208092010 mentioned in the subject line.

Regards, Customer Assistance, HDFC Bank

To,
Customer Assistance,
HDFC Bank .

Reference id : TTU00100208092010

Dear sir


I did a call from a lady from your customer care, but i think she was not at all aware of the problem. After my explanation, she accepted that bank is holding my Rs 42000/, and she said that it will debitted from my a/c after 15 days. when i repeatedly asked that that bank can't do that without informing and please let me know if i pay my last installement, then i think the problem is solved, she immediately cut the phone and never called me again.

I think the bank doesn't want to solve the problem and linger it for 15 days so that they get an excuse to debit the whole amount from my saving account.

I would have been informed beforehand of the whole situation by mail/phone. It is rediculous and unethical from the part of the bank.

I would like to inform u that if the bank still goes with this drama. I will closing my saving a/c from your bank. And fifteen of my friends and relatives will also be closing their a/c with Your bank in protest.
Further more please do confirms with your E.O.K Branch New Delhi that i was going for A Huge FD with your bank, which i am now in double mind.

And finally about your advice about disclosing sensitive information about my bank a/cs and misuse of it,
I am afraid that it is u who can misuse my a/c and no body else, and u have done it. So if the bank really care for me then unhold my funds from my a/.c, contact me take ur last and final installment and that's it. the problem is solved.

Please contact me at the earliest and please advice how to give your payments.

Thanks

shafiquer rahman

Dear Rahman,

We acknowledge the receipt of your e-mail dated September 10, 2010 regarding your credit card account.

Your concerns have been highlighted to the respective unit for resolution. We shall reply with the status within 3 working days. We appreciate your co-operation and patience in the interim.

Reference number for your complaint is TTU00100208092010 . Should you have any further concerns on the same issue, kindly write back to us using this same email ID and reference number.

Regards, Customer Assistance, HDFC Bank

Dear Sir,

My name is Urvashi Kamthan, I was using a Credit Card from HDFC Bank and there was a total principal outstanding of Rs.8,000/- against which I've been paying an amount of Rs.2,000 for almost 8 months.I asked the Credit Card representatives of the Bank to furnish me the statement, but they did not send it even once neither in Hard Copy nor through mail. Finally I told them that I would need settlement on this Credit Card so as to close the Credit Card Account. But they did not revert back on the same as well.

Recently when I submitted my Salary of Rs. 23,000 in the bank, it has come to my notice that they have put a hold on the amount of Rs. 20,000 without any prior information or notice. I'm a working lady and my salary is my only means of livelihood, how can the bank take such a cruel step in the first place without even informing the Customer. Later when I tried to speak to the representatives about helping me in getting the settlement done, they are stating that they would not provide any help and also said that the amount put on hold would be passed onto the Credit Card Account.

This is causing very serious problem, as I am not left with a penny for my survival. Request you to please help in getting the amount of Rs.20,000 credited back, as I'm even requesting for a settlement at a mutually agreed amount on a monthly installement basis.

Please help in clearance of the Outstanding in a possible way, that does not effect me in this manner, as I would otherwise would have to raise the issue to other possible media of Complaints, as I cannot do without my Salary and need immediate action.

Hoping for a Customer Sensitive approach from your side.

Best Regards
Urvashi Kamthan
New Delhi

Dear Ms Kamthan,

Our team would like to investigate this matter further and help you settle your credit card dues. Request you to write to talktous@hdfcbank.com with your credit card number, contact details and the reference id TTU00112306102010. A bank representative shall contact you as soon as we receive this information.

Regards, Customer Assistance, HDFC Bank

Hi,

I have been having a salary account with the HDFC Bank since 2006. I also have a HDFC Bank Credit Card ( XXXXXXXXXXXX5249). I have not used this card for almost 1 year plus now..

I have some payment due to this credit card, i could not make the payments of outstanding amount due to some unavoidable circumstances. If you see my bank history & Credit card history i never did any default with the bank from last 5 years, even if i was unable to pay the amount on time i paid that later with interest & late fee charges. I made the last payment to this card on 2nd Aug 2010 and got only one statement on 4th Sep-2010 stating a minimum amount due of 15K around, as i was having some urgent financial commitments in the month of Sep-10 due to which i could not pay my CC amount before due date. I was suppose to pay the amount after receiving my salary in my saving account, but before i could do so the bank has placed lien on my salary account . I have in no way given any written or oral approval for this anytime.

To inquire further i have contacted HDFC bank customer care & came to know that my saving account can only be released by Credit Card dept. On contacting HDFC credit card customer care (kavya on the line) i was told that on payment of around 16-17K against the credit card my account can be released but the instruction has to come from collections dept., she was unable to give me any assurance for the same. As i didn't got convinced with the reply i contacted Miss.Hemlatha (9342485831) from Debt. Dept (as suggested by HDFC bank on mail communication) she has guided me to contact Mr.Prakash (9343044506) who later guided me to contact Mr.Naveen (9343770861) from collection department. On contacting Mr.Naveen (Deputy Manager-as he introduced himself to me) i came to know that there is no possible way to get my account Released and the entire blocked amount (42526.62/-) will be moved to credit card, giving a reference of my old history with the bank i have requested to work on some way around and help me to manage my financial commitments along with credit card payment, but didn't get any support from him. On requesting to speak to some Sr. Manager, he has referred me to Mr.Santosh (Manager- Collections-9379037536). Mr.Santosh has told that the procedure to Release of account can be done by HDFC Credit card customer care.

I am still in a dilemma on how to get my saving account released as there is no common way suggested by HDFC CC Customer care & HDFC CC Collection department, i am willing to work out on this issue and cooperate to maintain the relationship with HDFC bank, provided i get a proper assurance & support from the Bank.

I did not wanted to do any default with the bank, if so I could have easily moved my entire salary amount to other bank on the day my salary got credited (i.e. on 30th Sep-10) or could have stopped the payment of my credit card from the day it gt expired (i.e after January 2010) but i did not wanted to spoil the long relationship with the bank & to continue as a happy customer. I have paid almost around 1.5-2 lac INR till date against the credit card inspite of having 77k as the credit limit.

Being a customer of the bank , i have few question to be answered:-
1. Does the HDFC Credit Card Dept. have the right to put a lien on my Salary account ?
2. Does the bank which I have trusted for so many years right in not even notifying me before putting a lien?
3. Does the penalties which will be forced on me due to bouncing of EMI's can be adjusted by bank?

During the conversation with HDFC executives, i came to know that the total hold amount will be moved to Credit card after 15 days if no agreement can be done between the customer & the bank. I have been following on this matter with the bank from day-1 of hold instruction and it has been 7 days i have not got any solution from the bank.

I am ready to pay max possible amount from my hold salary through Debit note and remaining in equal installments, but HDFC bank is not willing to come out & solve this issue.

Please let me know the way ahead to Release my Account & the blocked Amount in my saving account so that i can Pay my dues along with Monthly EMI's of other bank which is due on 10th.

Thanks

Naushad

Dear Mr Siddiqui,

We would like to assure you that the bank would be happy to work with you on the issue of your dues, and we apologize for any inconvenience caused. We would like to investigate this matter further – request you to write to us at talktous@hdfcbank.com with your credit card number, contact details and the reference id TTU00114107102010. A bank representative will contact you once we receive this information.

Regards, Customer Assistance, HDFC Bank

Dear customer,

Just a reminder that we still haven't heard from you. Request you to write to talktous@hdfcbank.com with your credit card number, contact details and the reference id TTU00112306102010. A bank representative shall contact you as soon as we receive this information.

Regards, Customer Assistance, HDFC Bank

Dear Sir,

I would like to settle my credit card due. Due to some financial problem I am not able to pay the same, I am seated by Country club and after known the same I called to customer care for the cancel the payment made, but you said you are help less, even though They(Country Club) said 'we have tie up up HDFC we are trusted company thats why HDFC had a tie up with us'.

Please do the needfull to me for settling the card.

Thanks, john

Dear Customer,

We understand your frustration and would like to investigate the matter further. We request you to write to talktous@hdfcbank.com with your credit card number, contact details along with the reference ID TTU00255412012011. A bank representative will look into the matter and get in touch with you regarding your dues shortly after we receive this information.

Regards, Customer Assistance, HDFC Bank

I was using a HDFC Credit card with a credit limit of 75000/- of late due to financial problems i was unable to pay the complete outstanding amount. I have ever since been paying monthly an amount of 5300/- till December 2010. I have been asking for the settlement of this card since the January 2010 but the Phone executives used to give all excuses asking me to pay for the current month so the settlement amount will be less. I have been into their words for all these months & when i used to stress for a settlement the executive used to be changed. I now am in a financial trouble due to some personal family issues. I have defaulted for the payment of Jan 2011 & Feb 2011. I need an amicable settlement of my account. When asked for settlement the last executive has raised a settlement of 50k without taking my consent for which i have denied. Please look into the same so that I can close the financial crisis.

Regards
Sameer
Name: Sameer Mohammed
HDFC Gold Credit Card
Location: Hyderabad
CC No: 5176 xxxx xxxx 8372

Dear Mr Mohammaed,

The bank would be more than happy to work with you on the matter of your dues. We request you to write to talktous@hdfcbank.comw with your credit card number, contact details and the reference id TTU00279028022011. Once we receive this information, a bank representative shall contact you and work with you to resolve this matter.

Regards, Customer Assistance, HDFC Bank

Dear Mr Mohammaed,

Trust your issue has been resolved satisfactorily. Should you face any issues in the future, we request you to contact us through our designated customer service channels such as our phonebanking service or the contact form on our website.

Regards, Customer Assistance, HDFC Bank

Dear HDFC bank Credit card division,
I want to settlement my credit card which is not active, but wish to settle the outstanding. But all your collection people talking about the payment only not interested in settlement.

Ask them to call me and settle as well as.

Dear HDFC bank Credit card division,
I want to settlement my credit card which is not active, but wish to settle the outstanding. But all your collection people talking about the payment only not interested in settlement.

Ask them to call me and settle as well as.

My cell no: 9320936999

Dear customer,

We request you to write to talktous@hdfcbank.com with your credit card number, contact details and the reference id TTU000318825052011. A bank representative shall contact you once we receive this information.

Regards, Customer Assistance, HDFC Bank

Dear Sir/Madam,

I am holding an HDFC Gold credit card No. 4346 xxxx xxxx 7979 w.e.f., 02/11 against my salary account.
I am a first time user of credit card and not much aware about why the fund in my salary A/c No. 03591140018354 is kept on hold w.e.f 09/07/2011.

I have registerd for monthly account statement both through Email & Post. I didn't got same in any of these format till date from the end of HDFC bank credit card department.

I am an account holder from Pune. Unfortunately I have been hospitalised in last month at Chennai during the period of my job deputation.

Meanwhile I got some calls from a customer care executive and prompted me to pay the bills of something around Rs. 2800. I was alone there in hospital and I repeatedly explained her my helplessness, since I dont have any one to help. I told her that I am unable t o got to the branch and pay the bills during the period of my hospitalisation and suggested her for the bank to draw same amount from my salary account. She told me that it is not possible from the end of the bank and spoke me some words like they will go to my home and claim the amount form there, and cut the call.

The bank neither called me after nor claimed this from my home thereafter or deducted from the salary account.

I have got cured from my illness this week and fond that the balances of something around Rs. 7626 kept on hold by the bank without informing me.

I am ready to pay the installment with immediate effect once this fund got unhold. Else the bank can deduct respective installment amount and unhold the rest amount.

For this purpose I humly request you to take immediate actions to unohld this funds from my Salary A/c.

Thanks & Regards,
Arun Thomas N

Hi I am aswini kumar hdfc card customer.I want to settel all the outstanding. kindly help me.
9620687722.
Kindkly help me. I am now banglore. I thorough weith bad fince period. Now i have the cash & ready to make payment

Hi

This is in concern with the Credit card i am holding from "HDFC Bank". i am not getting correct update from HDFC card call centers executives. last 25 days i am very disturb from bank hdfc card division.
I was having a HDFC Credit card in 2008.I went to HDFC Bank Credit card division Aminjikari in Nov 2008 for settling the amount. I went to the receptionist in HDFC Bank and I told her that I have come to settle the amount of my credit card and she told me to wait, two three employees of HDFC bank came to me and asked me my credit card number. I waited there for two hours ,there was no response from the HDFC employee. After asking them they told me that wait five minutes will be coming after that there was no response, so I left.
I called HDFC Credit Card Customer care to settle the amount. But they told that they have changed the details to another dept.after that they asked me my mobile number for call back.I was expecting call from HDFC bank but they didn’t called but only getting calls from recovery agent.
I got a call from Rajiv Manager and Karthik
After two three days I received a call from Ninamoorthy saying that
I am calling from Highcourt, RBI has filed a complaint against me and we have got arrest warrant under your name.
Ninamoorthy called to my office and spoke with my manager asking MD number, manager told why you want my md number.Ninamoothy told I will spoil your company name.
Coz of this call I was terminated from my job and nowadays looking for a job.
Ninamoorthy MF +91-7299669059 Rajeev and Karthik +919380350772while speaking with these people ,they have challenged to spoil my career and JOB. Finally they succeed ! And now they wake up to recover the amount in the such a shameful, disgusting & shocking manner (mafia style).
After that I contacted to thrivanmiyur branch 044-23744704 they promised me that there may be having negotiable settlement and in future will not get a call from Ninamoorthy they said that some other person will follow you,Coz of HDFC Bank mentally I got upset. But continuously that Ninamoorthy MF is calling, harassing and forcing me to suicide.
I lost my job coz of Hdfc bank, lost my image in my society. I have each an every calls which have been communicated with Ninamoorthy MF and bank is recorded into my mobile. I am going to make a big issue
Today I am forwarding these recorded calls and hand written mails and couriers to RBI and Some Media’s.Surely will get a good response from them.
I was horrified at such practices followed especially by a MNC Bank as HDFC who hires goons to recover money from people that are poor & helpless. How can a Bank harass the family members and friends? RBI also does not permit this. In fact, the family members/friends of such customers have the complete right to file a police complaint in such a situation which if occurs again will be taken up seriously.

Also, please let me know, if the phone calls and personal visits of these agents continue should we file a police complaint. I will also register my grievance with HDFC Bank on the RBI site so that RBI takes care of such breach of conducts & violations that are practiced by banks in their recovery pattern.

Regards,
Althaf Hussain

Dear customer,

We regret the inconvenience. We'd like to stress that your concerns are important to us. Please write to talktous@hdfcbank.com with your credit card and contact details and the reference number TTU000386922112011. We will look into this from our end and respond to you.

Regards, Customer Assistance, HDFC Bank