Hello,

This is Poonam Tigga. I want to file a complaint against HDFC Bank.

I have my salary account with HDFC (A/c No- 02801140042713). On the basis of this account, they have given the gold credit card for me. I was always paying my bill on time. However, suddenly I fell sick. I was suffering from Typhoide, so was on leave for more than one month.

I am self dependent and I don't have any other source of income, so requested to close my credit card as I was unable to pay. I was promised for the settlement at 40%-50% of the principal expense. But did not receive any call within 2 months regarding this request. However, when I got my salary after 2 months, they freezed my account.

I was shocked as I do not have any other source of income in Delhi. I contacted them regarding this issue but still the issue is pending and they have not yet contacted me.

Therefore, I request you to contact them and unfreeze my account and close my credit card with settlement at 40% to 50% of the principal amount.

I am very much tensed and not able o resolve the issue myself, so I request you to help me in this regard.

Sincerely,
Poonam Tigga

Originally Posted by Unregistered

Hello,

This is Poonam Tigga. I want to file a complaint against HDFC Bank.

I have my salary account with HDFC (A/c No- 02801140042713). On the basis of this account, they have given the gold credit card for me. I was always paying my bill on time. However, suddenly I fell sick. I was suffering from Typhoide, so was on leave for more than one month.

I am self dependent and I don't have any other source of income, so requested to close my credit card as I was unable to pay. I was promised for the settlement at 40%-50% of the principal expense. But did not receive any call within 2 months regarding this request. However, when I got my salary after 2 months, they freezed my account.

I was shocked as I do not have any other source of income in Delhi. I contacted them regarding this issue but still the issue is pending and they have not yet contacted me.

Therefore, I request you to contact them and unfreeze my account and close my credit card with settlement at 40% to 50% of the principal amount.

I am very much tensed and not able o resolve the issue myself, so I request you to help me in this regard.

Sincerely,
Poonam Tigga

Dear Ms Tigga,

We are currently investigating your complaint, and if we find that you have indeed paid all your dues, we will initiate the necessary steps shortly.

We would also like to caution you against posting sensitive information such as your saving account number on a public forum such as this, as it may lead to your account being compromised. Should you wish to contact the bank for any query or clarification, please write to us directly at talktous@hdfcbank.com with your contact details and the complaint id TTU00051317062010. A bank representative shall respond immediately.

Regards, Customer Assistance, HDFC Bank