Hi,
I had taken certain Balance Transfer facility on EMI inApril 2009 and in Nov I took Balance Transfer for lifetime. At the time of taking the Balance Transfer for Lifetime, it was ensured to me that whatever payment I make will first be allocated towards the EMI amount and the rest will be allocated towards the Balance Transfer for life time. However, the a minimum of 5% have to be made towards the balance transfer for lifetime every month. SInce then, i was making enough payments to accomodate the EMI payment and a minimum of 5% towards Balance Transfer for Life time. Now, i the month of April 10, when, i checked the statement, i found that the bank was charging penalty for not paying the EMI and the entire payments made in the last five month was aloocated towards the Balance Transfer for life time.After several folloup request for reversals, the bank reversed the charges for the prevous month and ensured that it will not happen again. Again in July, i saw that the bank is charging the type of penalty, and after complaining they agreed to reverse the charges but when i saw the statement, i found that the bank has reversed the penalty only for July and not for May & June. Also they charged penalty interest for August. When i raised a concern to the customer care executives, they said that they cannot reerse it. When i asked them to hear the recorded line over which the faclity was given to me, they said that they have checked and the allocation is correct and the penalty interest are justified. When i asked them to make the recording available to me or i wished to visit their office to hear the recordings, they denied to do that.
Why should i believe their findings when I am the person who has heard off the allocation details and after ****ysing the same has agreed to the facility. I am not a ignorant person who will accept the facility having known that it will attract such high penalties. If the bank is so sure about what they are charging to me is as per the allocation agreed with me over the phone at the time of providing me the facility, why are they not willing to share the same with me. The HSBC customer care executives are very rude and adamant and dont bother for the customers. Appropriate authority should initiate string action against this type of banks to save the customers from paying such illogical penalties and keep away from harasements.
Thanks
Bimal Agarwal
9873445591

2 Years back Few agent took my info for Issuing Credit card with HSBC Bank [/B], and Then i left that city , after 3 months i got a call that i need to do a payment of 70000 Rs , I never got any Credit Card by HSBC bank , i do have proof that i left that city and not been there any time , as i changed my company , even i explain them that i never recived any credit card from HSBC Bank, then why i should i pay ? , but again after 2 years i got notice at my hoam that i need to pay 1 lacks 80 thousand else they will file Criminal complaint against me . And i dont want an issue with my credit history .As i need to apply for Hoam Loan and dont want any issue with this , please let me know how to deal with this .

Or do filing case against HSBC will do ?

2 Years back Few agent took my info for Issuing Credit card with HSBC Bank [/B], and Then i left that city , after 3 months i got a call that i need to do a payment of 70000 Rs , I never got any Credit Card by HSBC bank , i do have proof that i left that city and not been there any time , as i changed my company , even i explain them that i never recived any credit card from HSBC Bank, then why i should i pay ? , but again after 2 years i got notice at my hoam that i need to pay 1 lacks 80 thousand else they will file Criminal complaint against me . And i dont want an issue with my credit history .As i need to apply for Hoam Loan and dont want any issue with this , please let me know how to deal with this .

Or do filing case against HSBC will do ?