ICICI BANK LTD

Branch Id : 0254 Account Id : 025401530247

Dear Sir

While I was going through my account statement on line I could see that one of the cheques recently issued by me has been dishonored by ICICI Bank saying insufficient funds. It was surprising to know that although my A/c Balance is more than Rs 27000/- but a cheque 699963 of Rs 9750/- has been returned back with cheque return charges Rs 386/-debited in my account.

While I investigated further and spoke to ICICI Customer Care executive yesterday, I could know that my Savings Account has been blocked by Bank with out intimating me, which I feel is unethical and unprofessional.

The reason behind the same has been quoted as Credit Card Outstanding. I want to bring it to your kind notice and information that I had registered a complaint and Dispute for a transaction of Rs 18490/- done in 2007. My service request is SR 22040827, dated 16/4/2007 (as confirmed by bank yesterday after deep investigation).

The purchase was not done by me and Bank has approved payment with out checking Identity of the Card using person and without matching signatures on debit slip.

I have till today got no response to this request and no Investigation report has been sent to me about this request as on Today. In spite of many reminders and calls to ICICI Bank requesting about the pending request resolution, bank has failed to send me any report or feedback. Now after 3 yrs ICICI Bank has unethically locked by Account 025401530247 o some day of Oct’2011 with out intimating me which is totally unprofessional way. Before the current incident ICICI Bank had debited Rs 15000/- from my other Savings Account 003101011997 in 2008 with out intimating me against which I had registered a complaint. This is equivalent to Theft in my Account by ICICI Bank. In turn ICICI Bank adopted every possible way to pressurize, harass and threaten me by sending third part Agents Bouncers to my office in 2008-09. After that Bank debited approx. Rs 15000/- from my account with out intimation which clearly shows that Bank has some bad Intuitions to harm me.

I want the complete investigation report with all evidences and Video tape recording against the Disputed Transaction Registered by me(is SR 22040827) to understand how bank has arrived at any conclusion.

I further want to inform that I am a Bonafide Indian residing in my own house in Ghaziabad which is there in Bank records. Bank had never tried to resolve this issue but in turn adopted every possible way to pressurize, harass and threaten me by sending third part Agents Bouncers to my office in 2008-09. After that Bank debited Rs 15000/- from my account with out intimation which clearly shows that Bank has some bad Intuitions to harm me.

More ever I want to inform you that I have always been ready to mutually resolve this issue with Bank, but since Bank has been more interested to harass and threaten me to pay undue/disputed dues, which I have always opposed. I am today also interested to settle this matter but with truth, actual transaction I have made with my signatures on slips and not to settle any Disputed Transaction, late payment charges etc etc. I have been paying my dues regularly and religiously before the Bank adopted the way of Not responding to my Disputed Transaction request and Threatening me.



Kindly go through the complete file and try to resolve this matter as soon as possible if Bank is interested. Else I have no other option than to close all my accounts, my family accounts, FDs, All investments in ICICI with immediate effect for the lifetime.

Look ahead to get your help and legal assistance to resolve the matter without prejudice to me and ICICI Bank.

Ravinder Bhat

Mob: 0 8791017527

Currently at Haldwani/Rudrapur, Utrakhand.

ICICI Bank Account No : 025401530247

003101011997

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and get back to you soon.

Regards,
ICICI Bank Customer Service Team