--------- Forwarded message ---------
From: tyagisach@gmail.com
Date: Thursday, January 19, 2012
Subject: Re: RE:'ICICICARE=297-726' ICICI BANK CREDIT CARD
To: Head Service Quality <headservicequality@icicibank.com>


Dear Team,

I am taking followup with you from 2-3 months and no one told me that i am having one more card 4864XXXXXXXX2004 having outstanding of Rs.15000/- I am totaly not aware with this card and never received any statement and call for same and never used two card of ICICI bank.

I want answer on this why you have not raised the issue of this new card when you were working on my settlement issue of card no.4076XXXXXXXX5004.

Provide me the details of transaction made on my name. The address updated in records, contact details (phone , e-mail) copy of request form signed by me with all supporting documents, courier details of billing statements, e-mail and phone logs to check that how many time you informed me for outstanding.

AND THIS IS TO CONFIRM YOU TEAM THAT I AM TAKING MEDIA IN LOOP AND COMPLAINT FORWARDED TO CONSUMER FORUM.

Provide me complete card numbers to check details online.

Regards,

Sachin Tyagi





Thursday, January 19, 2012 Head Service Quality <headservicequality@icicibank.com> wrote:


Dear Mr. Tyagi,

We refer to our earlier e-mail of January 11, 2012 regarding your ICICI Bank Credit Card.

As per our telephonic conference conversation with Mr. Sushil Sharma on January 19, 2012, we would like to inform you that, there is another ICICI Bank Credit Card 4864XXXXXXXX2004 held by you, with outstanding due of Rs. 15,388.45.

We understand that, you want to have the details of the Credit Card 4864XXXXXXXX2004 and we will keep you updated in this regard by January 27, 2012.

Further, we request you to confirm us the date of payment, to initiate the settlement in your Credit Card 4076XXXXXXXX5004 for Rs. 7,100.00 in 3 installments.

For any clarifications, you can contact Mr. Sushil Sharma on 9650264242 regarding settlement of your card dues.

We hope you would meet the above explanation with understanding and acceptance.

Sincerely,

Anuradha M
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: sachin tyagi (tyagisach@gmail.com)
Date: Wednesday, January 04, 2012 07:00 PM
To: Head Service Quality (headservicequality@icicibank.com)
Subject: Re: ICICI BANK CREDIT CARD

hi,

team please contact over phone

On 12/29/11, Head Service Quality <headservicequality@icicibank.com> wrote:
> Dear Mr. Tyagi,
>
> We refer to your appended e-mail of December 28, 2011 addressed to Ms.
> Chanda Kochhar, which has been forwarded to the undersigned for due ****ysis
> and redressal.
>
> Further to our telephonic conversation on December 29, 2011, we submit that,
> we regret to settle your credit card account at Rs. 5,000.00.
>
> We also clarify that, the settlement is offered only in exceptional
> circumstances after considering various factors and the same has to be in
> line with the bank's policy.
>
> We would like to inform you that, considering your request, we can offer you
> full and final settlement at Rs. 7,100.00 in 3 installments.
>
> We request you to provide your consent before December 31, 2011 to initiate
> the settlement request in your credit card for Rs. 7,100.00 in 3
> installments.
>
> We hope you would meet the above explanation with understanding and
> acceptance.
>
> Sincerely,
>
> Anuradha M
> Office of Head Service Quality
>
> CONFIDENTIALITY INFORMATION AND DISCLAIMER
> This e-mail message may contain confidential, proprietary or legally
> privileged information. It should not be accessed by anyone who is not the
> original intended recipient. If you have erroneously received this message,
> please delete it immediately and notify the sender.You will appreciate that
> e-mail transmission cannot be guaranteed to be secure or error-free as its
> contents are susceptible to loss, damage, interception, destruction, etc.
> Before opening any attachments please check them for viruses and defects.The
> notice appended to the e-mails is not intended to prejudice the interests
> of our customers in any manner or to evade responsibility for any act of
> done with the endorsement of ICICI Bank.
>
>
> From: sachin tyagi [mailto:tyagisach@gmail.com]
> Sent: Wednesday, December 28, 2011 10:26 AM
> To: HEADSERVICEQUALITY /RCSG/IBANK/BKC
> Cc: Chanda Kochhar /CORP/IBANK/BKC
> Subject: Re: 'ICICICARE=297-726' ICICI BANK CREDIT CARD
>
> dear team,
>
> i know you are getting angry now but aap hi muje batao ke kuch to gadbad hai
> pehle you offer was 15000/- than 12000/- than 7600/- and now 7100/- ab batao
> main kya karu aap hi log apne aap hi settle karte ja rahe hai or as a
> customer main kya chahta hu ye koi nahi dekh raha hai. Mera itna hasiyat
> nahi hai ke bina use kiye itna paisa du. Plz call me than we will discuss
> this all.
>
> On 12/27/11, Head Service Quality <headservicequality@icicibank.com> wrote:
>> Dear Mr. Tyagi,
>>
>> We refer to your appended e-mail of December 26, 2011 addressed to Ms.
>> Chanda Kochhar, which has been forwarded to the undersigned for due
>> ****ysis and redressal.
>>
>> We regret to settle your ICICI Bank Credit Card 4076XXXXXXXX5004 dues
>> for Rs. 5,000.00.
>>
>> We would like to inform you that, the settlement is offered only in
>> exceptional circumstances after considering various factors and the
>> same has to be in line with the bank's policy.
>>
>> The total outstanding balance due on your credit card as on December
>> 27,
>> 2011 is Rs. 31,938.65.
>>
>> We submit that, considering your request, under exceptional
>> circumstances, we have arranged to offer you a settlement at Rs.
>> 7,100.00, to be paid before December 30, 2011.
>>
>> We would also like to clarify that, incase the offer of settlement is
>> not availed off, the settlement would be void and the offer amount
>> would change as per the current outstanding on your card account.
>>
>> We hope you would meet the above explanation with understanding and
>> acceptance.
>>
>> We request you to treat this as our final response pertaining to your
>> concerns about your ICICI Bank Credit Card.
>>
>> Sincerely,
>>
>> Anuradha M
>> Office of Head Service Quality
>>
>> CONFIDENTIALITY INFORMATION AND DISCLAIMER This e-mail message may
>> contain confidential, proprietary or legally privileged information.
>> It should not be accessed by anyone who is not the original intended
>> recipient. If you have erroneously received this message, please
>> delete it immediately and notify the sender.You will appreciate that
>> e-mail transmission cannot be guaranteed to be secure or error-free as
>> its contents are susceptible to loss, damage, interception, destruction,
>> etc.
>> Before opening any attachments please check them for viruses and
>> defects.The notice appended to the e-mails is not intended to
>> prejudice the interests of our customers in any manner or to evade
>> responsibility for any act of done with the endorsement of ICICI Bank.
>>
>>
>>
>>
>>>
>>> From: sachin tyagi <tyagisach@gmail.com>
>>> Date: December 26, 2011 4:27:44 PM GMT+05:30
>>> To: "HEADSERVICEQUALITY /RCSG/IBANK/BKC"
>>> <headservicequality@icicibank.com>
>>> Cc: "Chanda Kochhar /CORP/IBANK/BKC" <chanda.kochhar@icicibank.com>
>>> Subject: Re: 'ICICICARE=297-726' ICICI BANK CREDIT CARD
>>>
>>> as spoken you offered me to settle this issue with paying rs.7600/-
>>> and i told you that Rs.3440/- is only amount pending i m ready to
>>> settle this issue by paying only Rs. 5000/- or wo bhi is liye ke muje
>>> or koi jhanjhat nahi chaiye. Ab aap dekh lijiye kya karna hai
>>>
>>> On 12/24/11, Head Service Quality <headservicequality@icicibank.com>
>>> wrote:
>>>
>>> Dear Mr. Tyagi,
>>>>
>>>>
>>>>
>>>> We refer to our earlier e-mail of December 23, 2011 regarding your
>>>> ICICI
>>>>
>>>> Bank Credit Card 4076XXXXXXXX5004.
>>>>
>>>>
>>>>
>>>> Further to our telephonic conversation on December 23, 2011, we can
>>>> offer
>>>>
>>>> you full and final settlement at Rs. 7,600.00 in 3 installments, and
>>>> the
>>>>
>>>> settlement offer is valid till December 30, 2011.
>>>>
>>>>
>>>>
>>>> We request you to provide your consent to initiate the settlement
>>>> request in
>>>>
>>>> your credit card for Rs. 7,600.00 in 3 installments before December
>>>> 30,
>>>>
>>>> 2011.
>>>>
>>>>
>>>>
>>>> We would like to clarify that, incase the offer of settlement is not
>>>> availed
>>>>
>>>> off, the settlement would be void and the offer amount would change
>>>> as per
>>>>
>>>> the current outstanding on your card account.
>>>>
>>>> We look forward to your co-operation in helping us serve you better.
>>>>
>>>>
>>>>
>>>> Sincerely,
>>>>
>>>>
>>>>
>>>> Anuradha M
>>>>
>>>> Office of Head Service Quality
>>>>
>>>>
>>>>
>>>> CONFIDENTIALITY INFORMATION AND DISCLAIMER
>>>>
>>>> This e-mail message may contain confidential, proprietary or legally
>>>>
>>>> privileged information. It should not be accessed by anyone who is
>>>> not the
>>>>
>>>> original intended recipient. If you have erroneously received this
>>>> message,
>>>>
>>>> please delete it immediately and notify the sender.You will
>>>> appreciate that
>>>>
>>>> e-mail transmission cannot be guaranteed to be secure or error-free
>>>> as its
>>>>
>>>> contents are susceptible to loss, damage, interception, destruction,
>>>> etc.
>>>>
>>>> Before opening any attachments please check them for viruses and
>>>> defects.The
>>>>
>>>> notice appended to the e-mails is not intended to prejudice the
>>>> interests
>>>>
>>>> of our customers in any manner or to evade responsibility for any
>>>> act done
>>>>
>>>> with the endorsement of ICICI Bank.
>>>>
>>>>
>>>>
>>>> -----Original Message-----
>>>>
>>>> From: sachin tyagi [mailto:tyagisach@gmail.com]
>>>>
>>>> Sent: Friday, December 23, 2011 10:53 AM
>>>>
>>>> To: HEADSERVICEQUALITY /RCSG/IBANK/BKC
>>>>
>>>> Cc: Chanda Kochhar /CORP/IBANK/BKC
>>>>
>>>> Subject: Re: 'ICICICARE=297-726' ICICI BANK CREDIT CARD
>>>>
>>>>
>>>>
>>>> Dear team,
>>>>
>>>>
>>>>
>>>> why you are not marking your replies to Ms.Chanda Kochhar when you
>>>> sending
>>>>
>>>> reply to me.
>>>>
>>>>
>>>>
>>>> Your executive has already contacted me on my number two time and
>>>> you still
>>>>
>>>> want my number.
>>>>
>>>>
>>>>
>>>> Before calling keep my last mail in mind and i want solution on this
>>>> issue.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On 12/22/11, Head Service Quality <headservicequality@icicibank.com>
>>>> wrote:
>>>>>
>>>>> Dear Mr. Tyagi,
>>>>>
>>>>>
>>>>>
>>>>> We refer to your e-mail of Dec


This message is sent from LiveGO.com

Dear Mr. Tyagi,

We understand that our official is in touch with you. We are looking into your complaint. Our official will contact you.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by ICICIBankCare

Dear Mr. Tyagi,

We understand that our official is in touch with you. We are looking into your complaint. Our official will contact you.

Regards,
ICICI Bank Customer Service Team.

Dear ICICI bank,

no one has contacted from me till date from ICICI bank. I don't know why icici is making fool. there was requirement of personnel loan and due to icici bank i am in defaulter list.

Regards,
Sachin Tyagi

Dear Mr. Tyagi,

We understand that our official is in touch with you. We are looking into your complaint. We will contact you at the earliest.

Regards,
ICICI Bank Customer Service Team

--------- Forwarded message ---------
From: tyagisach@gmail.com
Date: Wednesday, February 08, 2012
Subject: Re: RE:'ICICICARE=297-726' ICICI BANK CREDIT CARD
To: Head Service Quality <headservicequality@icicibank.com>, helpmumbai@rbi.org.in


Dear Team,

Your reply is incomplete even on phone incomplete query was resolved by your executive. as required the scanned copy of proofs not provided to me, no call logs and e-mail logs provided.

My query related to email id is : if a person is having two card of your company and defaulter with one card in that case you can find him with pan card number but in my case this thing was not followed by you.

When you was taking followup for settlement of my card ended with number 5004 at that time no information given to me regarding this card ended with 2004 WHY?

As per conversation you told me that this card received by me and used by me and payment made by me and already extra rs.1780/- paid by me. refer below details. reverse my extra paid amount to you Rs.1780/- with intrest or adjust the same amount with my settlement amount of card 5004.

date used paid date
4-Feb-07 10200 2000 3-Mar-07
11-Feb-07 2500 2600 15-Sep-07
10-Mar-07 400 2400 16-Oct-07
12-Mar-07 210 4100 8-Nov-07
13-Mar-07 110 4100 10-Dec-07
13420 15200
diff -1780

Originally Posted by ICICIBankCare

Dear Mr. Tyagi,

We understand that our official is in touch with you. We are looking into your complaint. We will contact you at the earliest.

Regards,
ICICI Bank Customer Service Team

Originally Posted by ICICIBankCare

Dear Mr. Tyagi,

We understand that our official is in touch with you. We are looking into your complaint. We will contact you at the earliest.

Regards,
ICICI Bank Customer Service Team

--------- Forwarded message ---------
From: tyagisach@gmail.com
Date: Wednesday, February 08, 2012
Subject: Re: RE:'ICICICARE=297-726' ICICI BANK CREDIT CARD
To: Head Service Quality <headservicequality@icicibank.com>, helpmumbai@rbi.org.in


Dear Team,

Your reply is incomplete even on phone incomplete query was resolved by your executive. as required the scanned copy of proofs not provided to me, no call logs and e-mail logs provided.

My query related to email id is : if a person is having two card of your company and defaulter with one card in that case you can find him with pan card number but in my case this thing was not followed by you.

When you was taking followup for settlement of my card ended with number 5004 at that time no information given to me regarding this card ended with 2004 WHY?

As per conversation you told me that this card received by me and used by me and payment made by me and already extra rs.1780/- paid by me. refer below details. reverse my extra paid amount to you Rs.1780/- with intrest or adjust the same amount with my settlement amount of card 5004.

date used paid date
4-Feb-07 10200 2000 3-Mar-07
11-Feb-07 2500 2600 15-Sep-07
10-Mar-07 400 2400 16-Oct-07
12-Mar-07 210 4100 8-Nov-07
13-Mar-07 110 4100 10-Dec-07
13420 15200
diff -1780

--------- Forwarded message ---------
From: tyagisach@gmail.com
Date: Wednesday, February 08, 2012
Subject: Re: RE:'ICICICARE=297-726' ICICI BANK CREDIT CARD
To: Head Service Quality <headservicequality@icicibank.com>, helpmumbai@rbi.org.in


Dear Team,

Your reply is incomplete even on phone incomplete query was resolved by your executive. as required the scanned copy of proofs not provided to me, no call logs and e-mail logs provided.

My query related to email id is : if a person is having two card of your company and defaulter with one card in that case you can find him with pan card number but in my case this thing was not followed by you.

When you was taking followup for settlement of my card ended with number 5004 at that time no information given to me regarding this card ended with 2004 WHY?

As per conversation you told me that this card received by me and used by me and payment made by me and already extra rs.1780/- paid by me. refer below details. reverse my extra paid amount to you Rs.1780/- with intrest or adjust the same amount with my settlement amount of card 5004.

date used paid date
4-Feb-07 10200 2000 3-Mar-07
11-Feb-07 2500 2600 15-Sep-07
10-Mar-07 400 2400 16-Oct-07
12-Mar-07 210 4100 8-Nov-07
13-Mar-07 110 4100 10-Dec-07
13420 15200
diff -1780

Originally Posted by ICICIBankCare

Dear Mr. Tyagi,

We understand that our official is in touch with you. We are looking into your complaint. Our official will contact you.

Regards,
ICICI Bank Customer Service Team.