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ICICI BANK credit card payments charge back

This is a discussion on ICICI BANK credit card payments charge back within the Credit Cards forums, part of the Business & Finance category; I VEER YOGESH the proprietor of RUPALI TEXTILE 5/24ground floor double story Moti Nagar New Delhi. I am dealing in ...

  1. #1
    anand.rajesh
    Guest

    Talking ICICI BANK credit card payments charge back

    I VEER YOGESH the proprietor of RUPALI TEXTILE 5/24ground floor double story Moti Nagar New Delhi. I am dealing in fabric. I have a current account with ICICI BANK branch Patel Nagar New Delhi.
    On 25 December 2008 one of my customer purchased some fabric and he gave me the credit card no-4055330001219002. I swiped his card for the amount of Rs 10500/- and Rs 49500/- respectively.
    By the normal procedure of the ICICI BANK these amount got credited into my account

    Next on 11 November 2008 the same customer again purchased some fabric gave me the credit card no-5425051705481629 and I swipe for the amount of Rs 28000/-.
    Again by the normal procedure of the bank this amount also credited in my account at the same time.
    In February 2009 ICICI BANK informed me that we need customer id proof and your company’s bill which is belongs to above said transactions because there is no signature of the customer on the bank’s copy of above said transactions. Then I submitted the id proof of the customer and company’s bill. Then they said now we are satisfied.
    On 13 march the ICICI BANK debit the amount Rs 367.61/- from my account. After that ICICI BANK debit the so much of amount from my account. The details are as follows:
    DATE AMOUNT
    1. 13/03/2009 367.61
    2. 13/04/2009 2064.00
    3. 22/04/2009 7779.00
    4. 04/05/2009 2000.00
    5. 07/05/2009 3899.00
    6. 17/07/2009 406.12
    7. 22/07/2009 71703.68
    TOTAL 88219.41

    On 22 July I was shocked that ICICI BANK debited such a huge amount without intimating me.
    On 25 July I had called to ICICI BANK customer care and informed them about all these happenings. The customer care executive give me one request no that is 1133390076.
    From 25 July till date I visited at least 100 times to ICICI BANK Patel Nagar Branch and ICICI BANK registered office at VIDEOCON TOWER JHANDEWALAN NEW DELHI. MR SUNIL and MR NITIN they are the officer of ICICI BANK and handling the Moti Nagar area sitting in VIDEOCON TOWER JHANDEWALAN NEW DELHI.
    They assured me so many times that your money will credited in your account very soon but till now I had not received my money moreover now MR SUNIL AND MR NITIN is not responding me and not picking up my phone.


    Below the details of my company and these transactions

    RUPALI TEXTILE
    5/24 GROUND FLOOR DOUBLE STORY
    MOTI NAGAR
    NEW DELHI

    ACCOUNT NO-033205000063

    MID NO-50225536
    TID NO-43316185

    CREDIT CARD NO DATE AMOUNT
    4055330001219002 25 DECEMBER 2008 10500/-
    4055330001219002 25 DECEMBER 2008 49500/-
    5425051705481629 11 NOVEMBER 2008 28000/-

    HELPLINE NO-01141424088
    REQUEST NO-1133390076

    MR SUNIL-01142523492
    MR NITIN-01142523356


    Kindly please give justice after giving all the ID proof and a confirmation given by the bank they deducted these charges without intimating.
    Please contact me on these no.-09310101914/09873855355

    Thank you

    Date -08/04/2010
    Your’s faithfully

    Veer yogesh

  2. #2
    Banned
    Join Date
    Nov 2009
    Posts
    841

    Default

    Dear Veer,
    We are sorry to hear about your problem. We have made a note of your contact details and will be getting in touch with you soon in order to address your concern.

    Regards,
    ICICI Bank Customer Service Team.

    Quote Originally Posted by anand.rajesh View Post
    I VEER YOGESH the proprietor of RUPALI TEXTILE 5/24ground floor double story Moti Nagar New Delhi. I am dealing in fabric. I have a current account with ICICI BANK branch Patel Nagar New Delhi.
    On 25 December 2008 one of my customer purchased some fabric and he gave me the credit card no-4055330001219002. I swiped his card for the amount of Rs 10500/- and Rs 49500/- respectively.
    By the normal procedure of the ICICI BANK these amount got credited into my account

    Next on 11 November 2008 the same customer again purchased some fabric gave me the credit card no-5425051705481629 and I swipe for the amount of Rs 28000/-.
    Again by the normal procedure of the bank this amount also credited in my account at the same time.
    In February 2009 ICICI BANK informed me that we need customer id proof and your company’s bill which is belongs to above said transactions because there is no signature of the customer on the bank’s copy of above said transactions. Then I submitted the id proof of the customer and company’s bill. Then they said now we are satisfied.
    On 13 march the ICICI BANK debit the amount Rs 367.61/- from my account. After that ICICI BANK debit the so much of amount from my account. The details are as follows:
    DATE AMOUNT
    1. 13/03/2009 367.61
    2. 13/04/2009 2064.00
    3. 22/04/2009 7779.00
    4. 04/05/2009 2000.00
    5. 07/05/2009 3899.00
    6. 17/07/2009 406.12
    7. 22/07/2009 71703.68
    TOTAL 88219.41

    On 22 July I was shocked that ICICI BANK debited such a huge amount without intimating me.
    On 25 July I had called to ICICI BANK customer care and informed them about all these happenings. The customer care executive give me one request no that is 1133390076.
    From 25 July till date I visited at least 100 times to ICICI BANK Patel Nagar Branch and ICICI BANK registered office at VIDEOCON TOWER JHANDEWALAN NEW DELHI. MR SUNIL and MR NITIN they are the officer of ICICI BANK and handling the Moti Nagar area sitting in VIDEOCON TOWER JHANDEWALAN NEW DELHI.
    They assured me so many times that your money will credited in your account very soon but till now I had not received my money moreover now MR SUNIL AND MR NITIN is not responding me and not picking up my phone.


    Below the details of my company and these transactions

    RUPALI TEXTILE
    5/24 GROUND FLOOR DOUBLE STORY
    MOTI NAGAR
    NEW DELHI

    ACCOUNT NO-033205000063

    MID NO-50225536
    TID NO-43316185

    CREDIT CARD NO DATE AMOUNT
    4055330001219002 25 DECEMBER 2008 10500/-
    4055330001219002 25 DECEMBER 2008 49500/-
    5425051705481629 11 NOVEMBER 2008 28000/-

    HELPLINE NO-01141424088
    REQUEST NO-1133390076

    MR SUNIL-01142523492
    MR NITIN-01142523356


    Kindly please give justice after giving all the ID proof and a confirmation given by the bank they deducted these charges without intimating.
    Please contact me on these no.-09310101914/09873855355

    Thank you

    Date -08/04/2010
    Your’s faithfully

    Veer yogesh

  3. #3
    nandiniharsha
    Guest

    Default Void Transaction

    Dear Sir/Madam,

    I have done debit card payment Rs 795 in Titan Showroom on 05-05-2011, but immediatle that transaction has been void for some reason. but still i have received back the amount.

    Also i called customer care also,once they told with in 5 working days it get credit to my account, but that also i have received, After some time again i called ICICIBANK customer care and that time they told we have to send fax VOID receipt along with the covering letter. compalint no also they have given"SR176391212".This really sad thing that we have to do so many procedure to get back our money. also i have some other banks card also but there these much headache is not there.

    Kindly do the needful and credit me back my amount.


    Regards,

    Nandini Hegde
    Bangalore
    9008066558
    ICICI Account No-
    100801500379

  4. #4
    rajesh.sonakiya@kbl.co.in
    Guest

    Default To get refund from naaptol.com due to defective blackberry mobile supplied by them

    Dear Sir/Madam,
    ICICI BANK credit card payments charge back
    ICICI BANK CREDIT CARD DIVISION

    SUB- TO GET REFUND FROM NAAPTOL.COM DUE TO DEFECTIVE BLACKBERRY MOBILE SUPPLIED BY THEM

    I have ordered a Blackberry Mobile 9530 ‘Storm’ on 29/9/2011 through online shopping portal Naaptol.com whereas they offered the price of mobile as Rs 9799(basic price)+299(delivery charges) =Rs 10098. I have paid the amount by using my ICICI Bank Credit card NO.4023684594761005.

    I got this shipment on 4th October which was packed in poly bag of Naaptol.com & well wrapped by BOPP tap with intact condition. This shipment received by my wife in day time because I was on my job, when evening I have unwrapped the poly bag to open the box of mobile I was shocked to see that the seal of the box of Blackberry Mobile 9530 storm found broken, scratches found on mobile screen & it seems as used mobile, Battery in open condition & used.
    After the receipt of mobile in such a worst condition, I contacted the customer care of MAPTOL personal at their mobile number to register the complaint regarding the receipt of used mobile from Naaptol.com. During my conversation with their customer care representative, customer care person claimed that they cannot give the replacement but they will refund the money and told me to send back the mobile by same courier service Blue dart on below given address:

    JS associates.
    2, Mangesh Industrial estate ,
    Subhash Nagar,
    Mulund Link Road.
    Land mark Behind Designo Furniture Showroom
    Nahur West
    MUMBAI - 400 078.

    They also gave their courier account number, their e-mail id for correspondence and address of courier at Dewas.
    During my discussion, the customer care representative said that Naaptol.com will refund the money back within 48 hours after receipt of mobile, if it is purchased though credit card and amount will be credited in my account within 48 hours of receipt of mobile set. In case of COD, the payment will be given within 21days by cheque.

    I have returned this Blackberry 9530 storm mobile phone to Naaptol by Blue dart courier by providing all necessary details & centralized A/c # 113260 on 8/10/2011 AWB [Air Way Bill] No. 13324624622 and it was received to above mentioned address on 10/10/2011.(confirmed by Blue dart). Pl refer the tracking details given below:

    TrackDart ™ - Tracking Details



    Status updates on your shipments are provided below. For feedback on your shipments, select airway bills and click on the Contact Us button at the end of the page. To forward the details enter your Email ID, the recipient's Email ID and Send.


    Waybill No : 13324624622 Reference No : 11111

    Pickup Date 08 October 2011
    From Indore
    To Mumbai
    Status SHIPMENT DELIVERED
    Date of Delivery 10 October 2011
    Time of Delivery 17:35
    Recipient Shata


    After confirmation of receipt of this shipment on Blue dart site I have again contacted their customer care person on 13/10/2011, they told me that due to some reason amount could not be credited in my account. HE assured me of crediting the amount in my account by Tuesday dated 18/10/2011, on 18th evening I again contacted their customer care person Mr. Littu regarding the non receipt of refund, but he was not able to give any satisfactory answer.

    I told him to give me the contact number of his senior but he disconnected the phone by saying that his seniors were busy.

    Then, I sent a mail on 18/10/2011 to the given e-mail id & the e-mail id from where we got the shipment and given all the details. I got the reply of my mail on 19/10/2011 wherein Naaptol customer care person asked me to send the Mobile to them and they would take action within 2-3 days of receipt of mobile. However, I’ve already sent the mobile to them on 8th October’2011 with all the details. The same had already been received by them on 10th October’2011. Regarding this, I replied to MAAPTOL customer care on 20/10/2011

    I’ve sent reminder on 21/10/2011, 30/10/2011 & 31/10/2011 but they didn’t responded properly till today.
    I request you to please get THIS MONEY BACK THROUGH CHARGEBACK PROCESS against the naaptol.com, so that they don’t cheat any other customer in future and return my money.

    Regards
    Rajesh Kumar Sonakiya
    HOUSE NO :- 5,COLONY NAME :- GANESH VIHAR COLONY,
    AREA :- CIVIL LINES,DEWAS.
    DEWAS MADHYA PRADESH 455001
    Mob 09575311875

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