We are sorry to hear about your problem. We have made a note of your contact details and will be getting in touch with you soon in order to address your concern.
ICICI Bank Customer Service Team.
I VEER YOGESH the proprietor of RUPALI TEXTILE 5/24ground floor double story Moti Nagar New Delhi. I am dealing in fabric. I have a current account with ICICI BANK branch Patel Nagar New Delhi.
On 25 December 2008 one of my customer purchased some fabric and he gave me the credit card no-4055330001219002. I swiped his card for the amount of Rs 10500/- and Rs 49500/- respectively.
By the normal procedure of the ICICI BANK these amount got credited into my account
Next on 11 November 2008 the same customer again purchased some fabric gave me the credit card no-5425051705481629 and I swipe for the amount of Rs 28000/-.
Again by the normal procedure of the bank this amount also credited in my account at the same time.
In February 2009 ICICI BANK informed me that we need customer id proof and your company’s bill which is belongs to above said transactions because there is no signature of the customer on the bank’s copy of above said transactions. Then I submitted the id proof of the customer and company’s bill. Then they said now we are satisfied.
On 13 march the ICICI BANK debit the amount Rs 367.61/- from my account. After that ICICI BANK debit the so much of amount from my account. The details are as follows:
1. 13/03/2009 367.61
2. 13/04/2009 2064.00
3. 22/04/2009 7779.00
4. 04/05/2009 2000.00
5. 07/05/2009 3899.00
6. 17/07/2009 406.12
7. 22/07/2009 71703.68
On 22 July I was shocked that ICICI BANK debited such a huge amount without intimating me.
On 25 July I had called to ICICI BANK customer care and informed them about all these happenings. The customer care executive give me one request no that is 1133390076.
From 25 July till date I visited at least 100 times to ICICI BANK Patel Nagar Branch and ICICI BANK registered office at VIDEOCON TOWER JHANDEWALAN NEW DELHI. MR SUNIL and MR NITIN they are the officer of ICICI BANK and handling the Moti Nagar area sitting in VIDEOCON TOWER JHANDEWALAN NEW DELHI.
They assured me so many times that your money will credited in your account very soon but till now I had not received my money moreover now MR SUNIL AND MR NITIN is not responding me and not picking up my phone.
Below the details of my company and these transactions
5/24 GROUND FLOOR DOUBLE STORY
CREDIT CARD NO DATE AMOUNT
4055330001219002 25 DECEMBER 2008 10500/-
4055330001219002 25 DECEMBER 2008 49500/-
5425051705481629 11 NOVEMBER 2008 28000/-
Kindly please give justice after giving all the ID proof and a confirmation given by the bank they deducted these charges without intimating.
Please contact me on these no.-09310101914/09873855355