To,

ICICI BANK LTD
CREDIT CARD SECTION
Plot No. 12, Nanakaram guda
Serilingam pelli
Financial Dist.
Gachibouli,
Hyderabad – 500032

Reference : Credit Card No. 5176533728625028
Subject : Miss use of my Credit card

Dear Sir,

I Mr. Mallate Prabhakar Rao having Credit Card No. 5176533728625028 since 4-5 years. I got a call from ICICI credit card department on 10th August 2010 saying your are our best customer paying outstanding regularly, so we want to increase limit of you credit, for that we will send a person to collect existing card, on receipt of existing card we will issue new card with enhanced limits, I said OK for the same, after 2 days a person contacted me to collect the same, his name Mr. Rajesh Mobil no. 9076766627. He was given a ICICI BANK form No. 810569, I have cut my credit card into two parts & pin no. ( three digit no. mention on the bank side of credit card) also separated from card paces, along with filled my details form no. 810569 handed over on 13th August 2010.

From August I am not received any statements. In the month of September I have paid my used amount & called customer care to check the credit to my Credit card a/c, I came to know the outstanding is more, I informed customer care that the other transaction are not mine, & given a complaint on 14th September 2010 SR No. 152098063. & I informed to customer care to stop my credit card.

Whenever I do transaction on my credit card I will get SMS in my mobile no. 9223345402. this unknown transactions not received any SMS.

I have called on 05th October 2010, to check the status of my complaint, no action taken till date, & customer care representative raised 2nd SR. No. 154053710 Dt 05.10.2010.

15 days after my 2nd complaint a person contacted personally at my office address. I am explained what happened & given the person details who collected credit card pieces.
He told us that this unknown transaction happed at new Delhi petrol pump ( two transaction total amount RS. 24600.00) & he was informed us that this is a fraud transaction we will solve & do credit to your’s credit card a/c.

With in 7 days another person contacted personally at my office address, he was asked what happened, I have explained again and & given person details who collected credit card pieces, he noted all detail and given assurance of reversal will happen with in 45 days to my credit card a/c, I need not to pay any amount.

I have not received any statement, phone calls, or letters till January 13th 2011.

I have received a letter reference no. 0015205011103 date 04.01.2011 on 13.01.2011 ( post stamp showing posted on 10.01.2011) in that letter informed me that credit card department is going to debit Rs. 31860.84 from my saving a/c No. 001801530727 with in 7days ( i.e 12.01.2011) actual letter received by me on 13th January, by the time the amount debited from my saving a/c.

I have called again customer care representative Mr. Rajesh, he informed us that this transaction happed but vender not claimed, I said thanks to God & informed that I have given a complain for this fraud & requested to do reversal as this amount debited from saving A/c. he was transfer the call to Ms. Megha. Ms. Megha checked & Informed that the complaint is closed in favor of bank, I am surprised, no intimation, no communication, no one called & informed me regarding the same, she informing that this investigation is closed & not possible to open, I forced to talk higher authority, this call transferred to Ms. Indrani. Ms Indrani explaining that this case was closed because we have authorized a person to do the transaction, & she informed us that it not her area, she is only reading the report (investigation report ) & she don’t have authority to open the case, she advice to visit the Credit card department office located at Marol office.

When I visited personally Credit card department Marol Office, there customer care informed us to visit Chandivili Branch. In Chandivili Branch of Credit card section contacted Mr. Deepak informed us it is fraud but we have received report in bank favor, we are help less. If you want to further complaint please contact Credit Card Hyderabad Branch.

I request you to open my complaint & do the proper investigation,

If I am not received any replay with in a week, I forced to lodge case in consumer court & contact media with the details.

Expected favorable reply.

Thanking you,


(Mallate Prabhakar Rao )
Mobile No. 9867622349 / 9869324898

Hi Mallate,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.