Icici credit card - long dispute of lost & misused card
DATE LINE OF EVENTS FOR MY CREDIT CARD NO. 4477473607802001 OF ICICI BANK
Date Event
22.12.2006 Received SMS stating using of my card for Rs. 18001. Used at
Shakuntala Devi, Bangalore.
22.12.2006 I was in Mumbai and Discovered that the Card is Lost and Intimated to
Call Center. Reference Number 15775185 given by the Bank.
27.12.2006 Fax sent to Bank intimating the fraud and giving the reference number as
given during the telehone intimation
11.01.2007 Statement shows debit and Temporary Fraud Credit of Rs. 18001.00
10.03.2007 Statement shows Temporary Fraud Debit of Rs. 18001.00
22.03.2007 Fax sent enquiring reason for the debit
28.03.2007 Fax sent again enquiring reason for the debit
19.05.2007 Email received from Urvi Mehta - ICICI Bank about the outstanding
amount. Asked for the Charge Slip to be recovered.
19.05.2007 Reply sent explaining all matter along with the fax copy and requesting to
look into an dresolve thematter
19.05.2007 Urvi Mehta forwarded my email intimating to look into and resolve. A cc
was market to me.
24.05.2007 I resent the email to Urvi Mehta and other department to look into as no
reply received till date.
25.05.2007 Received reply from Urvi stating that there will be a charge of Rs. 100.00
to recover the charge slip
25.05.2007 Confirmed immediately to recove the charge slip.
14.06.2007 I again resent the email to Urvi Mehta and other department to look into
as no reply received till date.
31.07.2007 I again resent the email to Udgeeth Trivedi to look into as no reply
received till date.
04.08.2007 I again resent the email to Udgeeth Trivedi to look into as no reply
received till date.
20.08.2007 I again resent the email to Udgeeth Trivedi to look into as no reply
received till date.
Till Date Numerous calls asking to make payment
Then after there has been calls from the collection agents in interval of 3 months and the whole story was narrated to them. So they stop calling. But again some other person calls and ask for all details. 2 times some person also visited and so I gave them xerox copy of all correspondence emails. I was assured to get it resolved, but then again no reply.
In between received calls to pay off some amount and they will clear the matter. But the basis issue remained that why I need to pay when I have not used the card atall.
10.12.2011 Call stating that speaking from a lawers office and informing that the
matter is in court and I need appear. Full story told to the so called
lawyer. She understood and informed that she will speak to Bank and
resolve the matter.
12.12.2011 Call from Bank stating that the Lawer stated that the date has been
postponed to 15.12.2011 and whats the matter. The Bank person asking
what happened with dates and all. I informed that all information about
card use and initial matter are with Bank so there is no need to ask me.
Then she said no i need give all as its a old matter and i should know. I
said you please find out and then call me or come to my office to take all
details. Then after no calls.
There has been series of harrassment by the collection agents calling at odd times and demanding replies at the very moment and also talking in a very rude language.
This card outstanding has been reported in my CIBIL report also and that has also caused me lot of inconvineince in getting loans.
I need the matter to be resolved and let me know the procedure to claim compensation for all the harassment and hardship caused to me by ICICI Bank.
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Icici bank credit card - long old misuse issue still unresolved
Originally Posted by ICICIBankCare
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