I would like to report the bad selling strategy over the issue of Barclays
platinum card '4339 **** **** 8047' to me in January 2011. Soon after I
received the card, I reported that I do not want this card via request
number :#CAS-4700511-Y9JTCK registered at their customer care. Unfortunately
I did not get any redressal from your executives and no resolution call.
Recently, I received a msg on my mobile stating the payment due on my card
which is the joining fees of the card. I immediately called the customer
care to check the status of my request and I was told that the complaint is
resolved with the solution - that card is not mis sold' - First place I
should have been told about this in first place after resolution so that I
could have taken further inquiry. Now I have filed a new request too.
History on the issue:
In December 2010, Barclay executives called me many times sometime from
landline and sometime from some mobile numbers with the offer for this card
and told many benefits which comes with this card that has some annual
joining fees of nearly Rs 5000. When I asked for benefits in written then I
was told that I will be given everything in written along with card and I
would have an opportunity to reject the card if I am not satisfied with the
offer. I was also told that the card would be considered accepted if I use
it or pay the annual joining fees. I initially agreed to have this card
based on the above promises and also submitted my pan photocopy. Though my
PAN photocopy clearly has statement written by me that I have the right to
reject the card if I am not satisfied. One of my friend gave me bad feedback
on the card so I also asked one of your third party verifying agency guy who
called me from his cell phone that I do not want this card and he should
stop the verification procedure. I was told that same will be taken
care.Though I still received the card. I immediately filed request to
reject the card and told the bank tha I am not joining this card membership
and will not pay any joining fees.
I have not done any shopping with the card and not even used it once -
infact I am planning to tear it and drop in the ATM. Why should I pay the
joining dues when I do not want to join the card membership?
Further who charges Rs 5000 annually to give a platinum plus card of limit of 1 lac ?




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