I would like to report case of misuse of my credit card, bearing number xxxx xxxx xxxx- 6426 with HSBC bank by unauthorized online transactions on 27th march 2010.The credit card was in my possession during the fraud transaction.


The details are below:

IDEA PAYMENTS: 5000 * 5
OXYGEN INFOVISION PVT LTD: 9999* 2

On realization of the fraud transactions I submitted a dispute letter on 27th March 2010 at the HSBC Borivali (W) branch, to which the bank responded with a letter dated 6th April 2010 that they needed a time period of 30 days to get details about the issue.

In spite of regular follow up with the bank for the last two months and requesting them to investigate the matter and resolve the issue, the Bank as failed to make any significant progress in this regard. After 40 days of regular follow up and sending emails at info@hsbc.co.in the Bank responded

" On the basis of the details provided by the member bank, the above charges appear to pertain to your mentioned Credit card number..."

"Our further investigationhas revealed theat the transaction has been carried out using card security feature for online transactions and Conditional Authentication ie. using addition authentication of date of birth, As the transaction has been done using the above mentioned card feature, you would be liable for the transaction and hence we request you to make the payment of the same."

The bank refuses to realize the fact that if an hacker can gain access to my Credit card number, CVV number, the limit on the credit card, it wont be that difficult of a task to get my Date of birth.

I would request you to kindly help me investigate the matter and get the details about the fraudulent transactions and reverse the charges on the account.


Thanks & Regards,
Raghu.

Also refer to the article 8 held in Rs5.4lakh credit card fraud - dnaindia.com

Originally Posted by raghu_j

I would like to report case of misuse of my credit card, bearing number xxxx xxxx xxxx- 6426 with HSBC bank by unauthorized online transactions on 27th march 2010.The credit card was in my possession during the fraud transaction.


The details are below:

IDEA PAYMENTS: 5000 * 5
OXYGEN INFOVISION PVT LTD: 9999* 2

On realization of the fraud transactions I submitted a dispute letter on 27th March 2010 at the HSBC Borivali (W) branch, to which the bank responded with a letter dated 6th April 2010 that they needed a time period of 30 days to get details about the issue.

In spite of regular follow up with the bank for the last two months and requesting them to investigate the matter and resolve the issue, the Bank as failed to make any significant progress in this regard. After 40 days of regular follow up and sending emails at info@hsbc.co.in the Bank responded

" On the basis of the details provided by the member bank, the above charges appear to pertain to your mentioned Credit card number..."

"Our further investigationhas revealed theat the transaction has been carried out using card security feature for online transactions and Conditional Authentication ie. using addition authentication of date of birth, As the transaction has been done using the above mentioned card feature, you would be liable for the transaction and hence we request you to make the payment of the same."

The bank refuses to realize the fact that if an hacker can gain access to my Credit card number, CVV number, the limit on the credit card, it wont be that difficult of a task to get my Date of birth.

I would request you to kindly help me investigate the matter and get the details about the fraudulent transactions and reverse the charges on the account.


Thanks & Regards,
Raghu.

Also refer to the article 8 held in Rs5.4lakh credit card fraud - dnaindia.com

Hello raghu

I have also facing same issue with HSBC Bank on 18 November

Bank Forcefully showing fraud transaction From IDEA PAYMENTS: 2000 * 10 and 1000*1

and they are sayin same story to me also

Ask HSBC have to file fir against IDEA PAYMENTS:

and resolve our issue

Thaks

Salve