Hi Sir/Madam,

I have booked a Balance Transfer on 01-07-2011 from my SBI credit card to Citibank credit card for the amount of Rs 13484.00. I received a cheque (#91617) for the amount of Rs 13484.00 and on 07-07-2011, I dropped it in Citibank ATM, BTM Layout, Bangalore.

On Wednesday 12 July 2011 I called Citibank to inquire whether they have receive the cheque or not, they told me they have not received, on this same day I called SBI Card customer care to cancel the Balance Transfer and the cheque. They told me that they will cancel and i will receive alert sms for that. After one day i did not receive any alert for the cancellation ii called them again to cancel both the Balance transfer and the cheque, but still i did not get any alert message/sms.

Again I did not receive any alert for the cancellation, repeatedly I called Customer care for the cancellation, but no response for the cancellation.

Alarming of the situation I called them again to cancel the card itself.

But after few days when I called SBI card services, to my surprise they said that the cheque has been cleared by Citibank but I did not get any amount credited to my Citibank credit card. I also called Citibank and their response is that they have not recieved any cheque.

Later I came to know that the Citibank credit card they have mentioned on the cheque does not exist as per the mail from Citibank.

I have raised a complaint to both the banks(SBI Card and Citibank) and both of them came up with their own theory.

SBI Card issued a certificate to me saying that the cheque(#091617) has been cleared by the Citibank

and Citibank sent mail to me saying that they have never receive the cheque(#091617) and the wrong credit card in the cheque does not exist.


Now which one is correct ?????????????

I have the SBI Certificate and the Citibank mail with me.

Somebody help me please...

Whom should i complaint about this?

My payment for the cheque already lapsed, they have incurred penalty in the SBI card.

Lustre Japang

SBI Card no 4317575649255453

Citibank credit card no. 5241330010595881

Dear Mr Japang,

We have noted your concern and your SBI Card number. Our customer support executive will get in touch with you shortly to further understand and address the issue.

Yours sincerely,
SBI Cards

Hi All,

I would like to clarify that the blunder is from Citibank Bangalore, they have recieved and cleared the cheque but they keep on denying that they have received.They even sent 2 mails to me saying that they have not receive the cheque. Until i file a complaint with the Banking Ombudsman, they credit the amount to my Citibank credit card.

Now i am planning to take them to court. Anyone guide me the best way to do this.


Regards,
Lustre Japang

This is a month long mental harassment, forget about the my mobile bills for calling both the parties(SBI and Citibank)
All they have to say is "We are sorry/We apologise" without even knowing the value of the words.

Dear Mr.Japang,

It was a pleasure talking to you. Trust your queries have been resolved. Please call SBI Card helpline for any further queries pertaining to your SBI Card.

Yours sincerely,
SBI Cards