Hi,

Although i received an sbi credit card [card a/c no: 0004317575810058116] in 2006, that was of low credit limit and bangalore bound card which was not the one promised at the time of registration(i was promised a higher limit international card). Due to this, i cut and returned the card to sbi, st.marks road branch,bangalore and upon their advice, put the cut card in atm dropbox. Later did the same when i got a balance transfer check(which was again send without any request from my side) for rs.5000. From then on, i'm receiving mails/sms asking me to pay up substantial amounts(1000+ then and 8425.08 now). I had called up sbi customer care in 2008 asking for resolution for which they asked me to ignore the calls as i have not used my card. Now, sbi has updated cibil with this and my rating has suffered because of that. Kindly let me know how i can revive my cibil rating.

Thanks & Regard,
Jithinraj

Dear Mr Jithinraj,




Thanks for talking to us.
We are currently working on your issue and will get back to you within 10 days.
Please write to us at sbicard_cares@ge.com for any further assistance.





Yours sincerely,
SBI Cards

Hi,

I got a statement printout from local SBI cards office in B'lore.
Below given are the details mentioned in it, hopefully will be of use you guys.
Card number: 0004317575814069564
Name in records: JITHIN RAJ R
Statement Date: 15/10/2011
Total Amount Due: 8425.08

But again, there're no details as to when / where i swiped/used my card,

Got a call last week from one lady saying that she's from sbi cards division. She told that my issue is solved and i would be getting an NOC within 2 working days, but i didnt receive anything as such.
Also got a mail last sat saying that they were not able to proceed as they didnt have my card number. I dont know what these guys are doing, one calls and tell that everything's done and another send a mail that its not possible to help. A copy of that mail is pasted below for your reference.

Thanks & Regards,
R.Jithinraj
(91)9886640509

-------
From: feedback.gesbi [mailto:feedback.gesbi@ge.com]
Sent: Saturday, October 29, 2011 2:25 PM
To: jithu
Subject: RE:'CaseID=005-254-627' Complaint on SBI Credit Card / Card No / 9886640509

29 October, 2011

Dear Mr Jithinraj,

Thank you for writing to SBI Cards.

This is with reference to your communication dated October 19, 2011.
SBI Card Related: We wish to inform you that we are unable to identify your account on our records as the card or account number is not mentioned in your communication.
Also, we tried to establish contact with you at 09886640509, but could not get in touch with you.
May we request you to call up the help line or re- write to us with the correct card or account number, to enable us to resolve your query on priority.
Incase of any query , would request you to reply at feedback.gesbi@ge.com using the same subject line or contact the SBI Card helpline at 39 02 02 02 or 1860 180 1290 ( if calling from MTNL and BSNL lines ) . IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.

If you are not satisfied with the response, you can write to AVP, Customer Service at services.sbicard@ge.com using the same subject line. You will receive a response within
3 working days.

Yours sincerely,
Atmanand Mishra - Customer Service