To, August 2, 2010
The Hon’ble Consumer Court,

Sub: Regarding unauthorized online transactions done through my HSBC Platinum credit card.

Dear Sir/ Madam,

This is with reference to my HSBC Platinum credit card (No. 4862 6989 0031 3966), I would like to inform you that somebody made 2 unauthorized online transactions of Rs.9900.00 each i.e. Rs.19,800.00 on 21/03/2010 midnight for which I made a police complain as well as complain to the customer care of the bank.

In response, the bank blocked my credit card and issued me another platinum credit card (No.4862 6989 0122 1473) and asked me to wait for 30-45 days to reverse back those unauthorized transactions into my credit card account.

According to the HSBC bank, the above amount was credited in the account of M/s OXIGEN INFOVISION PVT. LTD., MUMBAI through their portal OXICASH - BILLDESK.
(***Transaction Reference no. VT00820057001230000442 & VT00820057001230000443)

As a responsible and old customer of the bank, I waited patiently but the bank people started adding interest to the above amount of Rs.19, 800.00 and the bank recovery people started forcing me to pay the whole amount and clear the dues. I told them about the whole situation and requested them to waive-off my dues as I was not responsible for such fraud and illegal transactions and my financial condition was also not very sound those days. But they are continuously harassing me through telephone.

The bank people kept giving me assurance and surety about the reversal till 100 days but at last after so many follow ups and sending emails at info@hsbc.co.in on July 1, 2010 the Bank responded by sending me a letter:

" On the basis of the details provided by the member bank, the above charges appear to pertain to your mentioned Credit card number..."

"Our further investigation has revealed that the transaction has been carried out using card security feature for online transactions and Conditional Authentication i.e. using addition authentication of date of birth, As the transaction has been done using the above mentioned card feature, you would be liable for the transaction and hence we request you to make the payment of the same."

The bank refuses to realize the fact that if an hacker can gain access to my Credit card number, CVV number, the limit on the credit card, it wont be that difficult of a task to get my Date of birth.

I would request you to kindly help me investigate the matter and get the details about the fraudulent transactions and reverse the charges on the account.


Thanks & Regards,
Avnit Kumar
9871330864

Hello,

In the same month, my CitiBank Credit Card was also debited by Oxigen Infovision Pvt.Ltd. I too had received two transactions of Rs. 9,999/- each, on 2/3/2010. Even in my case the bank is saying that the transactions have been authenticated by CVV number and my DOB. And now the Bank is demanding the payment.

Kindly assist me as to what solution the consumer forum has given you.

Regards,
Meena

Hello,
Same happend with me, 700 rupees has been deducted from my credit card to the OXIGEN INFOVISION PVT MUMBAI I .. this is a fraud transaction..police should take action regarding this company.

Debabrata
Kolkata