I got a call from a yatra.com executive while i was in the process of booking tickets online. He asked me not to make payments from google chrome & to use internet explorer..
I was given a booking ref # to enter & process the payment. i made a payment of 18494.50 thru my citibank credit card & asked the exec to hold until i get the PNR confirmation. He hung up asking me to call him back on his extension.

I waited n waited but never got any confirmation from yatra. I tried callin back on the # i had received the call from however the # was not reachable.

called Citibank to stop the payment as the email for transaction confirmation stated to contact them immediately if the payment is "not in order" & was told the payment can only be stopped by the vendor (who on earth would cancel a payment if they are committing a fraud)


Got connected to yatra after a million attempts & they had no satisfactory answer too..

yatra.com is a FRAUD !!!!!!

Dear Customer,

Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We would request you to please share your booking details & contact e-mail and number to investigate further & assist you in this regard.

Should you require any further assistance, please call us on 987-1800-800 or alternatively write to support@yatra.com

Best Regards,

Yatra Care

Originally Posted by Yatra Team

Dear Customer,

Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We would request you to please share your booking details & contact e-mail and number to investigate further & assist you in this regard.

Should you require any further assistance, please call us on 987-1800-800 or alternatively write to support@yatra.com

Best Regards,

Yatra Care

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Here is the transaction confirmation that i got from Citibank n u can check ur records to see that NO tickets were booked against this payment...

Dear Citibank Customer,

Rs 18,494.50 was spent on your Credit Card 43XXXXXXXXXX4944 on 29-SEP-11 at Yatra Online Pvt. Lt.

Hope this is in order. If not, please contact CitiPhone Banking at the earliest.


Assuring you of our best service at all times.

Warm Regards,
Manager - Customer Service

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