Hi

I landed in India(Bangalore) on 25th july 2010 from Africa via Dubai. My Final destination was Naliya,bhuj. Hence I decided to catch a flight from Bangalore to Ahmedabad. From Ahmedabad, I booked a overnight bus to Bhuj and from there a taxi to naliya.

To reach naliya, I traveled on Go Air flight from Bangalore to Ahmedabad on 25th(SUN) july 2010. The flight number is G8 102 leaving Bangalore at 3.40pm and landing 5.40pm at Ahmedabad.

After landing in Ahmedabad, I collected my baggage only to realize that it had been broken severely. I reported the damage to the Go Air staff present on the ground. After waiting patiently for 45mins, the staff turned up. Miss Anjana examined the damage and told us that she has only two offers for us..first one was to leave the baggage at the aiport and they will repair it. The second one was to take the compensation cash of 150rps.

My Baggage is brand new and it is worth 3500prs plus or minus. Also, Ahmedabad was not my final destination. And in a week's time, am leaving to Bangalore from Naliya.

The first option was not possible as Ahmedabad wasn't my final destination and i had no other baggage to transfer the luggage. Moreover, I am returning to Bangalore on 5th. So no question of returning to Ahmedabad. Hence the repair at AHD wasnt possible

The second option of 150rps was appalling to us. What in the world can you get done from 150rps. Lets be clear and practical. My flight costed me 5000rps plus which included insurance.. and my baggage is worth 3500rps plus or minus...It was a brand new one, used only once.Compensation pay 150rps is just a joke, a real cruel one!

We gave one option to the staff. Anyways I am returning to Blore. So why not get the repair done form Bangalore. The head of GoAir staff at Ahmedabad spoke to the head at Blore. However he/she didnt agree.. My question is-> SInce the flight originated from Bangalore, why is it not possible.For all that matter,the damage might have taken place at B'lore.It is very sad that they cant be flexible for their customers. Rather than that, they want customers to be flexible and fix things according to their convenience!!

I came home and had a utter shock.It was raining in B'lore as well as in Ahmedabad..Muddy water had seeped into my baggage through the damaged part and has destroyed all the clothes and electrical items. It is disgusting! What can they do for that!!

I was given a questionnaire to fill while in the plane. The question was all about their service. They woke me up to do that!! I rated them all good. But now i have a different view..They want the customers to work around them, not the other way round. Its very pathetic.

I am a very disappointed traveler and ill make sure that my story is known to all. Its not a good thing but its just to make others aware of what your response was when things went wrong. I suffered bad and nothing was done to atleast reduce the discomfort caused by the airline.

I have filled a complaint form at their counter and am waiting for their response. I will be buying a new baggage now. NO way this baggage will work for me,damaged or repaired.Traveling across continents with such inconvenience has started my vacation on the wrong foot!

This is my complaint number/ Ref No.--- AMD/180310/001

I want practical answers from them!.I have taken pictures of the baggage,here is one



what can be done?

Thanks
genie