Emirates Team,

It is completely disappointing that baggage is missing while going to US as well as coming back to India in attached e-ticket.

After 100 times calling someone picks-up the call at Mumbai EK Baggage department (022 – 26829323/26829302). I got to know to that baggage is given for delivery yesterday at 11:30 AM (7th Feb). Even after 24 hours, I do not see bag reaching to me. Deliver agent number is given as Manoj – 9819908041, then another delivery person no is given as 9167569332. None of them are reachable. They are saying since morning 7 AM (8th Feb), it will reach but now no one’s mobile is working.

I do not know this is Emirates giving service through cheap delivery agency. I probably need to go to Consumer Court to get reimbursement of my baggage & my follow-up time.

My file reference no - BOMEK36539.

I am reachable on 9850024790.

My travel ticket details are as follows:

ISSUING AIRLINE : EMIRATES
TICKET NUMBER : ETKT 176 1763097906
BOOKING REF : AMADEUS: 5WN3NV, AIRLINE: EK/H6HNDB
FROM /TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST

MUMBAI EK 0501 R 22DEC 0420 RE1YIN1/WIP3 2PC OK
DUBAI ARRIVAL TIME: 0600


DUBAI EK 0211 R 22DEC 0930 RE1YIN1/WIP3 2PC OK
TERMINAL:3
HOUSTON-IAH ARRIVAL TIME: 1555
TERMINAL:E


HOUSTON-IAH EK 0212 U 05FEB 1825 URPXPIN1/WIP3 2PC OK
TERMINAL
DUBAI ARRIVAL TIME: 1905
TERMINAL:3


DUBAI EK 0500 U 06FEB 2230 URPXPIN1/WIP3 2PC OK
TERMINAL:3
MUMBAI ARRIVAL TIME: 0250
TERMINAL:2

Regards,
Rajiv Ranjan