Hi,

I travelled from Ahmedabad to Dubai to Sydney in March-2010. I had rescheduled my flight and was asked to pay $75 AUD (Rs.3,080) for the same. I paid the amount by calling the Emirates office in Mumbai. I gave them my credit card details to make the transaction. I received the bill for this transaction and paid the same in April-2010.

Now, suddenly on 11-August-2011, I have one more transaction on my credit card of the same amount (Rs.3,080) done by Emirates. I haven't done this transaction and neither have I authorized Emirates to do any transaction on my credit card. When I called up the Emirates office in Mumbai, they asked me to email the scanned copy of my credit card bill so that they can start looking into the matter. The email address provided was ekindia@emirates.com. I emailed them 3 documents:

1. The original transaction credit card bill (of March-2010)
2. The e-ticket and online-checkin receipt for my March-2010 travel by Emirates.
3. The disputed transaction credit card bill (of August 2010)

I am currently in Sydney and I have to follow it up with Emirates by calling them in India which is getting very costly for me. I have already spent $50 AUD in calls to them. And along with that the mental tension that this has brought me is unbearable.

There has been no response from Emirates till date on this issue.

What should I do????