Dear Sir/Mam,

This is to bring to your notice that online portal www.travelchacha.com,on the name of providing low cost tickets is actually cheating consumers.

I had booked 3 tickets from Ahmedhabad to Mumbai (Indigo Airlines) on 3rd August 2010 whose travel date is 27 Oct 2010. After the booking full amount of approx 6000 INR was charged to me on my credit card,but I have not received any e-tickets for my booking,whose reference no is ANDQKP.

I have been continously trying to call them on their helpline no (0) 9999 303030/ 91 11 45 08 08 08. The mobile number (9999 303030) is provided above on their site is unavailable.
Whenever I try calling them in other number (91 11 45 08 08 08) they put me on hold for 30-40 mins. After so long wait when I provide them with my reference no ANDQKP,they say you will get tickets by tommorow morning and directly hang up.

If their executives at help line nos are asked for their name they hesitate to and do not disclose their name.

The e-mail which they had send after booking ticktes has a airline (Indigo) PNR no as LCCOW6E. Tired by follow up with travelchacha,when I directly called the Indigo Airlines to confirm the status of this PNR number they said that this is NOT a VALID PNR and there has been no booking done for Ahmedhabad to Mumbai (Indigo Airlines) for 27 Oct 2010.

TravelChacha defends saying that their server is down and so they are not able to mail the tickets. In that case if they cannot mail e-tickets,atleast they can provide PNR nos for the tickets.Truth is they havnt done any booking with airline for any of the coustomers.

Also if their server is not capable of booking tickets why have they not mentioned this on their site as an alert. Why are they still allowing booking to be done when the server is down and they cannot generate the tickets??

This is purely un-professionalism by travelchacha.com.They seem to be cheating conumers and making some bad money. This problem is faced by all the consumers/travellers who have done booking on this site since July 2010.

I request you to look into this matter and protect consumers from being cheated. Please take immediate and strong action against this fraudsters before they flea away with peoples money.

My booking details are as below :

Booking ID of TravelChacha : ANDQKP
Travel Date - 27 Oct 2010
Booking Date on TravelChacha.com - 3-Aug-2010
Flight no : 6E-0214
Airlines : Indigo
No of passengers : 3
From : Ahmedhabad
To : Mumbai
Email ID - dhavalsanghvi86@gmail.com
Phone : 09769352138

This is to bring to your notice that online portal www.travelchacha.com,on the name of providing low cost tickets is actually cheating consumers.

I had booked 1 ticket from Nagpur to Bangalore (Jet Airways) on 31st July 2010 whose travel date was 27 Aug 2010. After the booking full amount of 2618 INR was charged to me on my credit card,but I have not received any e-tickets for my booking,whose reference no is AMZJVV.

I have been continously trying to call them on their helpline no (0) 9999 303030/ 91 11 45 08 08 08. The mobile number (9999 303030) is provided above on their site is unavailable.
Whenever I try calling them in other number (91 11 45 08 08 08) they put me on hold for 30-40 mins. After so long wait when I provide them with my reference no MZJVV,they say you will get tickets by tomorrow morning and directly hang up.

If their executives at help line nos are asked for their name they hesitate to and do not disclose their name.

On 14th of Aug'10 I received a mail from Guneshwori Philem (GM of Travelchacha)
defends saying that their server is down and so they are not able to mail the tickets.In this case passengers canceling there tickets will be given full complete refund.
After going through this email, I mailed them on 17th Aug and asked to cancel ticket which I had booked, as I had made alternate arrangements to complete my journey. On 18th Aug'10 they sent me ticket, I called them and asked them regarding the same to cancel it and give me full refund. They told that they will see all the details and cancel the ticket.

After this I neither received any call or nor reply of my 3 mails which I had mailed them to give me full refund.

I have spoken to there executives 10 times, explained them my complete story and every time they Manu sir or Guneshwori will get back to us.. I really wonder who is Manu or Guneshwori.. not replying back and calling us back.

This is purely un-professionalism by travelchacha.com.They seem to be cheating conumers and making some bad money. This problem is faced by all the consumers/travellers who have done booking on this site since July 2010.

I request you to look into this matter and protect consumers from being cheated. Please take immediate and strong action against this fraudsters before they flea away with peoples money.

My booking details are as below :

Booking ID of TravelChacha : AMZJVV
Travel Date - 20 Aug 2010
Booking Date on TravelChacha.com - 31-July-2010
Airlines : Jet Airways
No of passengers : 1
From : Nagpur
To : Bangalore
Email ID - sumeet_ictm@yahoo.co.in
Phone : 09740990753