I arrived at Kolkata Airport at 5.20 am., 35 mins. before departure of INDIGO 6E-320 (i.e. 5.55 am.) today morning on 17.10.10. And the 10 mins late was due to some illness. But the Asst. Manger at Dumdum Airport was NOT ready to listen to anything and he didn't allow me to take the boarding pass. I missed my connected flight also from Mumbai by Air-India - though they were very co-operative regarding this in all possible way. I have never seen such an arrogant/adament person in any airline that I saw today at Kolkata Airport in INDIGO. I travel frequently by Indigo and everytime the flight also gets delayed by 15-20 mins - then in that respect I also bear with the airline. But I never expected such a behavior from an renowned airline personnel in return.
The bus carrying the passengers to Airbus had NOT left by the time, I suppose. And it was a fact. This is merely an EXCUSE when the reason as I mentioned was genuine related to health. I was not asking to compromise on-time performance of Indigo - that I doubt sincerely by setting a simple example of my previous experience just 7 days back from MUMBAI to KOLKATA by Indigo only - Can you please compare the scheduled and actual departure time of Indigo flight on 10-Oct-2010 6E-325 - It was 20 mins late in departure and I was inside the airport within due time, 60 mins before departure. Two of the passengers also shouting inside the airbus for the same reason that is very common with Indigo as they had some urgency.
I also doubt the departure time of that particular Airbus from KOLKATA.

I have shared my horrible experiences at my MBA college and with a lot of my friends who travel by Indigo. They were also taken aback by this behavior. Again there was NO seat available for the next flights and one was available with 7000 extra charges that was also at evening - that was of no use for me.

It was a terrible situation for me - my father was there outside the airport and he is an old person but unnecessarily he was also harassed by the situation created by the Asst. manager. I took another flight of Kingfisher at 9.30am. @Rs:17000 on an urgent basis and cancelled the connected Airindia ticket. It was a sure loss for me. But it is still due from Indigo side - since I found no helpful person there - I hope a positive response from your side and a proper punishment for the person and full refund of the ticket to retain passengers' right and satisfaction in case of emergency. The same concerns has also been raised at customer.relations@goindigo.in, makemytrip, media relations and in several forums.

If i could have got a single help from Asst. manager there all people in the queue (that he had termed "congestion" for more than 10 times to show how busy he is) were ready to help me to get to the gate in another 10 mins (i.e. 25 mins before departure) - but all the credit goes to honourable Asst. Manager there at Kolkata Airport that he was able to harass me and more than me my family (for a reason that i hope not so significant for the 1st timer late for genuine reason). I could have given 1 warning - and I was not causing a delay for the flight also.

In that respect please suggest how to react in future if Indigo flight is late by even 5-10 mins. Because every action should have an equal and opposite re-action. And I am also aware of the policy of delays by Airlines. And I think the policies are made for the convenience of Airlines and Passengers - not to exploit it every time and not to defend the Airline's in-efficiencies. So why should the passengers bear with Indigo Air-line now onwards.

We had no idea that INDIGO at Kolkata Airport behaves like this with passengers in case of emergency. I have brought this matter in front of many people and no one supporting this kind of behaviour by Asst. Manager of Indigo at Kolkata Airport.

Now they will be responsible for the reaction by the people/passengers in future. I hope it clarifies my situation there.

Rahul Agarwal
Mob: 9535270404
Indigo Ticket PNR: R84RAD (17-Oct-10 - 5.55 am.)