To
The Customer Relations Manager 28th March 2010
Jet Airways Ltd.



Dear Sir

I regret to draw your kind attention to the fact happened with me in Bangkok Subarnabhumi Air Port. My ticket was on 12th of March 2010 from Bangkok to Kolkata, It

was an open ticket. As per my travel agent this ticket will be confirmed at the Air Port. I left the city at early morning 4.30 AM to catch the flight of 9.20 AM. When I show

my ticket for boarding pass , counter executive says that it will not be confirmed today. I was just bold from the blue and request several time to make it confirm.

Counter executive says to talk to the concern manager on duty. I talk to the manager ( may be his name Mr. Mishra) and request him to do something. He rudely denied

all request. I told him to confirm my ticket for the next day ( i e on 13th March) but he said "All the flight is presently full there is no chance". I was really in a bad shape.

Then I came back to city and talk to a travel agent beside my hotel. He chacked my ticket and talk to the Jet Air ways city office. From Jet city office it was told that this

ticket is 100% confirmed ticket, Air port staff should confirm this ticket. My travel agent make this ticket confirm for the next day (i e on 13th march) and I came

back to Kolkata. Beside my additional expenditure for extra day staying in Bangkok many of my major appoinmets in Kolkata were dismissed. I am very much

disappoined by the management and thw behavior made by the famous "Jet Air Ways" on that day. May be you treat this my complain as an everydays fact but it

made a bad impression to me about your Ail lines.


Thanking You

Yours Faithfully

SUDIPTA RAY

9831086278

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Dear Mr. Ray,

This is to acknowledge receipt of your email of date.

Please allow us to examine the issue raised by you and we will revert to you at the earliest.

May we request you to please bear with us in the interim period.

Yours sincerely

Verona Dsouza
Customer Relations
Sudipta Ray <rickray@dataone.in>


Sudipta Ray <rickray@dataone.in>
Sent by: rickray@dataone.in
03/29/2010 12:26 AM


To
customerrelations@jetairways.com


cc
ngoyal@jetairways.com


Subject
Harassment by Jet Airways on 12.03.2010


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Dear Sir/Madam

Got your mail few days ago. No feed back has come from your side. Hope you will do needfull

Sudipta Ray

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Dear Mr Ray

I refer to your email dated April 2, 2010.

I am personally looking in to your issues and will revert to you as soon as possible.

We appreciate your patience in the meantime.

Yours Sincerely

Sridevi Rayachoty
Customer Relations


---------------------------------------------------------------------------------------------------------------------------

Dear Mr Ray

Our investigations have taken a little longer than anticipated.
Please be assured; I will respond to you very soon.

Yours Sincerely

Sridevi Rayachoty
Customer Relations

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Our Ref No: BOM/CQI/SR/290310/5127934

12 April 2010

Mr Sudipta Ray

Email: rickray@dataone.in

Dear Mr Ray,

This is further to my email of April 5, 2010.

I regret to note the inconvenience caused to you on March 12, 2010; and I am concerned that you could not travel from Bangkok to Kolkata on the day in question, as originally planned.

Having investigated the matter under reference; please allow me to objectively respond to your concerns:

Our findings reveal that when you reported at the check-in counter, you were carrying a trader card and your passport.
Our staff members requested you to produce a valid e-ticket or a used boarding pass (of your inbound travel) to confirm that you were holding a valid booking; before retrieving the PNR from our system. In the absence of documentation, our staff members were unable to check you in for the flight.

I have though noted your comments on the manner in which the situation was handled at Bangkok airport, and I apologise if your experience was to the contrary, as detailed in your communication. Please be assured; based on your feedback, our Airport Management at Bangkok has briefed the concerned staff members to continue to ensure that such instances are handled in a more sensitive manner.

While on the subject; I would also like to add that it is the guests’ and their travel agents’ responsibility to ensure that the travel documents are in order. I trust you will understand that any discrepancy between the information provided on the travel documents or absence of the same can cause a situation wherein the guest may not be accommodated onboard. We seek your understanding in this regard.

Thank you once again for communicating with us. It will always be our pleasure welcoming you aboard a Jet Airways flight again soon.

Yours Sincerely

Sridevi Rayachoty
Customer Relations

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Dear Sir/Madam 19.04.2010



Got your ultimate reply, which is nothing but the jokes of the decade. As per your investigation " I have not shown my valid e-ticket at the counter I have shown only my



Passport and Trader card". I think this clarification will believe either a child or your fawner. I think I become mad at that time and shown my Passport etc. not e-ticket.



I regret to inform you that this is totally false and your staff member are telling lie. Do you believe a person will not shows his ticket at Air port but asking for boarding.



Really you people are very great. You transfer all the guilty causes by your staff member upon me. I have send you all my documents such as e-ticket (12-03-2010) ,



boarding pass (13-03-2010) etc. still you people are saying this. When I discussing about this fact with my travel agent at Bangkok they says that Jet-Airways confirm



the open ticket at the Air-Port against spot cash. I think this is the behind story for not confirming my ticket. One thing is prove from your letter that you agreed the



ticket was confirmed. I am a general people can’t do anything against Airlines giant like you but if I have the power I should go till end. You are a respectable official of a



big company write something logical not comical.







Thank you at list for your valuable reply





Sudipta Ray

9831086278

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30 April 2010

Mr Sudipta Ray

Email: rickray@dataone.in

Dear Mr Ray,

Thank you for your email dated April 19, 2010. This is further to our telephone conversation on April 21, 2010. I appreciate your patience, and for giving us the time to re-investigate the matter under reference.

We did re-check the matter with our Airport Management at Bangkok and regrettably have not been able to establish any newer reason as to why we could not accommodated your travel on flight 9W 65 of March 12, 2010.
On the said, no guest booked in Economy was denied boarding on the given flight.
Prudent to note, we had two bookings in the name of S Ray and your booking records indicate a 'No Show'.
Inquiries with the airport team have given us a similar feedback, ie no presentation of your ticket at time of check in

While, my above explanation may not be to your satisfaction, I would still request you to view this experience in aberration and not a representation of our services in general.

As you fly often on this route, I shall personally request our Bangkok Airport Manager to meet with you and explain our perspective in person.

Kindly do not hesitate to contact us in the event if we can be of any help to facilitate any of your future travel.

Thank you for bringing the matter to our attention and allowing me to explain.

Yours Sincerely

Narendra Mansukhani
Manager - Customer Relations
nmansukani@jetairways.com
Tel: + 91 22 29203502

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Dear Mr. Mansukani 09.05.2010



Thanx for your mail of 30.04.2003 and your previous telephone call . This mail was quite natural and expected from your side. Pls note the matter serially.



As per your clarification and investigation it is proved that that my open ticket was Confirmed .


As per your previous mail your representative says that I produce my Passport and traders card not the ticket.


This is quite impossible because without a valid ticket I am a trespasser in the air port and it was the duty of your ground staff to
call security personnel to catch me. So this is absolutely wrong.


That day I found three female official (probably they are Thai) and one Indian gentleman
(May be he is Mr. Mishra , I got the name from my local travel agent)


I shows my ticket to one of your lady ground staff . She said the ticket is not confirmed , I request her several time to do something. She asked me
to talk to this gentleman on duty. I talk to him and he rudely said “I can’t do anything”. Then I request him to confirm it for the next day.

He said “Avi sab flight full ja ra ha hai , app ka ticket ka confirm hone ka koi chance nehi hai , app city office may baat kijie”.


6. When I come back to city and check this ticket with my local travel agent , he says this is 100% confirm ticket and he check it also with jet city office.



I cant understand one thing why your people try to implement something which is not logical What behind this racket ? .
If you says that your open ticket was not confirmed I will agree to that but if you says I have not shown my ticket I will strongly protest that.


Remember I can produce at list 4 passengers who was before me in the queue on that day and watch this.


You must know at the end of the travel people does not have enough money to stay more days. I have to spend more than 1500 Bhat .
More over I have lost many major appointments in kolkata.


The fact is here 100% established that for any background matter my ticket was not confirmed. All matter is open in front of you .
I am waiting for the action what you can take.


Thanking you for your reply and telephonic conversation





SUDIPTA RAY

09831086278

As far as I can understand you approached the checkin counter saying you want to confirm this ticket for today and the flight was overbooked... You approached saying you want to confirm it when it was already confirmed the staff got one offloading without much trouble..

There is no such thing as an open ticket.. A ticket has to have a date of travel but the ticket which people call open ticket is flexible ticket and the date of travel can be changed either with or without any extra charge prior to travel.

The checkin staff at Bangkok made a scape goat out of you because they knew that you dont know it is a confirmed ticket.
I also see your travel agent to be at fault not just Jet although Jet guys approach towards you is no where near acceptable.

If I was you I would approach a consumer court and get them to pay for the extra expenses you had to pay for staying there an extra day if I had the time that is Would take a year or so may be more although consumer forums tend to be a lot more faster then the regular courts.

What should I do now?

Dear Sir,

I am Mr Aboubakar, from Congo, i waint through lot of trouble in this country then i decide to leave before , expiring date of my Thailand visa. My people in Africa bought for me a ticket to return home before 9th aug that is today. With no money no food i am here at the airport since satarday. MY PROBLEM IS THIS : I GOT A TICKET ON SATURDAY TO FLIGHT WITH JET AIRWAYS ON SUNDAY FROM BKK TO MUMBAI, THEN MUMBAI TO SHARJAH, SHARJAH TO NAIROBI. AT 6:00 PM I WENT TO CHEKING A THAI LADY IN YOUR STAFF WHO SPEAKS FRANCH AFTER KEEPING FOR OVER 45 MIN SHE TALD ME I CAN'T TRAVEL, I ASK FOR REASON SHE TALD ME BECAUSE ONE TRANSIT FOR 2 DAYS IN SHARJAH IS NOT ALLOWED, SECOND I MUST PROVIDE MY TICKET FROM NAIROBI TO CONGO. SUNDAY PAST IT WAS HOLLY DAY. MONDAY MORNING WITH NO MONEY I HAVE TO FIND A WAY TO CALL AFRICA, 10:00AM IN KENYA IS 14:00PM HERE, I TELL MY AGENCY ABOUT THE BROBLEM, HE CHANGE THE TICKET AND 6:30PM I RECEIVE THE TICKET I WENT FOR CHEKING, THE SAME LADY LEFT ALL SHE WAS DOING TO CHECK MY TICKET, THEN AFTER SHE TALD ME YOU DON'T HAVE INDIAN TRANSIT VISA YOU CAN'T TRAVEL, THAT NEW STORY SHE DIDN'T TELL ME BEFORE ABOUT IT. I MISS MY FLIGHT AGEN ,WITH NO MONEY I TRY TO CONTACT MY AGENCY IN NAIROBI, HE TALD ME LESS THAN 24HOURS VISA IS NOT A MUST. BUT I AM HERE AT THE AIRPORT WITH MY SUFFERING AND THE LADY JUST LOOK AT ME LIKE A GOD. PLEASE TRY TO HELP ME. THANK YOU.