To,
The Chief Consumer Court fourm,
Delhi GOVT,
New Delhi.

Subject: Complaint of negligence, laxity, unprofessional conduct and maltreatment done by the Delhi Airport staff of Kingfisher Airlines.

Respected Sir,
I am Rinky Bali and on behalf of my fellow guest MR Rakesh Kumar and Mr satish chawla I am very depressed to inform you about the unpleasant behaviour and hospitality received by your staff deputed on Delhi Airport dated vide-01/01/12 during my visit to catch the flight Delhi-Amritsar scheduled departure at 2:55pm from Delhi the details as follows:
1) We have reached to the airport through airport metro link and met the ground staff MS Rupali and asked the way of boarding at 1.30pm.
2) We received the boarding passes in time as per the settled criteria of the airlines.
3) We had a senior citizen Mr Satish chawla with us and we asked for help for check in to the staff Ms Neha whereas she informed that we will let you go after 15 mins.
4) After getting security checks done we again asked for help us to take us to the boarding gate to the kingfisher staff but she straight away said you go to gate 42A without providing us any help of carte
As we had senior citizen passenger with us.
5) The moment we reached to the gate the kingfisher staff Ms Rupali the one who met us in the metro confirmed that the gates are closed and your flight is missed and she also promised that they will endorse us to next flight whichever is available and passed us to Mr Sheraz the duty manager.
5) Mr sheraz gave us the reckless response and when we asked why they did not made any announcement, he informed there is no such provision of making announcement for the passenger.
6) Mr Sheraz Forwarded our boarding passes to Mr Nadeem and when we asked about the commitment made by Ms Rupali that they will endorse us to next available flight Mr Nadeem informed us that “Iagree it is the mistake of my staff but we cannot endorse you to any other airways as they will ask for higher fares to us” we requested that as you agree that it is the mistake of your staff then at least endorse us to next Kingfisher flight whenever available Mr Nadeem informed that you have to pay another 7000/-extra.
7) When it was the mistake of the airport staff that after timely boarding in if they have not helped and guided us as well as not provided a carte for the senior citizen passenger to reach the gate then why we were entitled to pay the penalty and we also requested Ms leela to adjust fairs to next day’s flight she refused to do the adjustment and asked for another amount to be paid .
8) The airport informed that three of us as no-show for both the o1/1/12 and 02/1/12 as a wrong information.

Therefore it is requested to enquire the entire matter and find the authenticity of my complaint and refund us the entire travel cost along with damages that is 22000/- for the tickets and 20000/- as damages suffered please note the same has been dispatched several times to the airlines guest complaint department whereas it was assured that the refund will be made in 10 working days no respond is received so far.


Enclosures’: *Air tickets copy

*Copy of boarding passes

*copy of cancelled tickets

Thanking you,
Kind Regards,
Rinky Bali

Dated:-07/2/12
Contact_09958822349/56
Email_rashee.singh@gmail.com