I had booked a flight from Hyderabad to Trivandrum for Nov 3rd, 2010 and return on Nov 7th, 2010. I had booked them more than 2 months ago. I was happy that I got the price that I did for 2 people. But my happiness ended there.

The flights were both having a stopover at Bangalore (PNR numbers: CFUFNW and CFULRY). I specifically booked these flights because they fit my schedule. However, just a couple of days before my departure I was informed that the Bangalore-Trivandrum flight has been cancelled. I called up the customer care (after waiting for half an hour in the queue) and they told that the flight was cancelled for ‘operational reasons’. They accommodated me on a later flight which was fine. Then they read out my itinerary and told me about my Hyderabad-Trivandrum flight which didn’t coincide with the one I had. On enquiry, I came to know that my original flight had been cancelled and I was accommodated on an earlier flight thus making me stay in Bangalore for 10 hours for no reason. After reasoning this with the customer care, I got my Hyd-Bng flight rescheduled to afternoon.

Barely the next day, I find out that both my return flights have been cancelled too. And while you accommodated me in a Trv-Bng flight of a later time, I only had an option for Bng-Hyd the NEXT DAY!!! Imagine this. This journey was made into a nightmare even before I started it. Finally after more than an hour of harassment, I was informed I could take an itinerary of Trv-Mum and Mum-Hyd but only on waiting list since I had booked a low cost ticket. What is the reason to book a ticket couple of months in advance at a relatively low price if you are going to cancel them?

I want to bring to everyone's notice this fraudulent system Mr. Mallya is running in the form of Kingfisher airlines. I am never going to travel in Kingfisher again and will stringently oppose any of my friends’ endeavor to do the same. This is the most horrible and pathetic service I have ever come across.

Sudarshan Vig.

I'd booked a seat on IT 3149 scheduled from Mumbai to Lucknow on 3rd Nov'10 at 17.30 Hrs. The flight was cancelled and I was informed the same by a sms on 30th Sept'10. Since then I've made more than 2 dozen calls and spoken to Selma, Vijay, Arun, Vinod, Christopher, Robert, Pooja, and some 2-3 other guys whose name I cannot recall. besides this I've written 11 emails to them but I've not received any solution to my problem so far. The only solution offered was to travel on 31st Oct'10 or 5th Nov'10 when Diwali would be over and that also via Delhi witha overnight halt for which kingfisher is chosing to do nothing. So basically I will have to pay for staying overnight due to Kingfishers problems all in the name of "King of Good Times"

I'd booked this on 30th Aug'10 so kingfisher has used my money for 2 months, made be have an opportunity loss for 2 months and cancelled this at last moment and not offered a solution. So they have basically taken a consumer like me for granted and cheated.

They committ to calling back or solving the problem but nobody does. Its one of the most dishonest and apathetic organization one can come across.

After having marked a mail to a no. of their board of directors I got a regret mail but no solution.

I need to fly on 3rd Nov'10. Plz help.

Below given is the trail mail which explains the no. of mails written by em to Kingfisher.

Regards,

Munish

Tue, November 2, 2010 3:42:24 PMFw: IssueID : 294287 : Reservations - I'm sure this is the way Mr. Mallya takes thing personally or treats his guests
From: Munish BHamoriya <mbhamy@yahoo.com> View Contact
To: guestcare@flykingfisher.com; mbhamy@yahoo.com; santosh.p@flykingfisher.com; guestcare@flykingfisher.com; callcentre.blr@flykingfisher.com; vijay-mallya@in.com; vijaymallya@ubgroup.com; sanjay.aggarwal@flykingfisher.com; alex.wilcox@flykingfisher.com; Raghunathan.a@flykingfisher.com... more
Cc: Munish Bhamoriya <mbhamy@yahoo.com>; "Gupta, Nikhil K" <nikhil.k.gupta@rbs.com>


--------------------------------------------------------------------------------

Dear Dias/Kent

You and your organizations capacity for complete apathy, chosing to remain silent and not to respond in spite of messing up consistently and offering impractical solutions is amazing.

This would be my 12 or 13th email besides more than 2 dozen calls made to you.

Once again you guys have lived to your reputation of not responding or taking action. I'd spoken toi Vinod last night about the mess in your queuing system and I was assured by him that somebody will speak to me this morning if not last night. Obviously that has not happened.

Also I called your Blr no. again right now and spoke to Pooja who also has once again in line with your policy stated that somebody will call me in 30 min. This happened at 3.15 pm so I'm looking forward to a call at 3.45 pm today. I could say your time starts now.

Though given your past record, performance and the organization culture of being callous, non responsive and unethical by promising false things I will not be surprised if somebody does not call back. Its the way of life at Kingfisher - King of Good Times. I'm sure Mr.Mallya is taking this personally and this is the way he treats his personal guests at his home as claimed by him in his inflight video.

I'm not sure if it makes sense to say that I'm looking forward to a solution to my problem & am running out of time as my flight was due tomorrow at 17.30 hrs for which you've given no solutions so far. A regret mail which is also elusive at this moment is not going to be of any help.

Thanks for doing nothing and turning a deaf year. Enjoy your Kingfsiher experience & beer have a "Good Time" while your consumers continue to suffer at cost of having made the bad choice of booking their flight 2 months in advance with kingfisher airlines.

Regards,

Munish



----- Forwarded Message ----
From: guestcare@flykingfisher.com; mbhamy@yahoo.com; santosh.p@flykingfisher.com; guestcare@flykingfisher.com; callcentre.blr@flykingfisher.com; vijay-mallya@in.com; vijaymallya@ubgroup.com; sanjay.aggarwal@flykingfisher.com; alex.wilcox@flykingfisher.com; Raghunathan.a@flykingfisher.com; manoj.chacko@flykingfisher.com; Geoffrey.Jesudason@flykingfisher.com; Chairman@flykingfisher.com
Cc: Munish Bhamoriya <mbhamy@yahoo.com>; "Gupta, Nikhil K" <nikhil.k.gupta@rbs.com>
To: guestcare@flykingfisher.com; mbhamy@yahoo.com; santosh.p@flykingfisher.com; guestcare@flykingfisher.com; callcentre.blr@flykingfisher.com; vijay-mallya@in.com; vijaymallya@ubgroup.com; sanjay.aggarwal@flykingfisher.com; alex.wilcox@flykingfisher.com; Raghunathan.a@flykingfisher.com; manoj.chacko@flykingfisher.com; Geoffrey.Jesudason@flykingfisher.com; Chairman@flykingfisher.com
Cc: Munish Bhamoriya <mbhamy@yahoo.com>; "Gupta, Nikhil K" <nikhil.k.gupta@rbs.com>
Sent: Tue, November 2, 2010 11:33:55 AM
Subject: Fw: IssueID : 294287 : Reservations


Dear Mr. Dias/Kent

Can somebody bother replying to me and letting me know if you can help improvise the situation. While I understand that I'm not only consumer you're dealing with and you completely regret for what has happened in spite of it beinga completely confirmed, informed decision making and with a communist solution, I guess it only fair to expect a timely reply. My original fflight was due tomorrow at 17.30 hrs and I still do not have a plausible solution from you guys except the statement that you're trying and will get back to me. It's been 3 days since.

I'd clearly told on 3oth morning to your executives - Vinod, Arun, Shan etc.etc. that if you guys cannot manage it I'll book a flight for myself (around 9.30 am and 1.30 PM) and let Kingfisher pay or manage the difference. This was for the same 3rd NoV'10 and 4th Nov'10 combination and at that time it was available on all internet booking sites for about 10K.

It has been the lack of bias for action and extremely slow decision making and repeated assurance of "we're looking into it" that has led to creating afurther mess in the situation and my loosing out onthis option and your offering me a communist solution backed by reasons best known to you.

I've also highlighted the lack of process followed in queue system for booking or following an order of priority for which once again I've got no reply or explanations.

I'm now been push to situation where I dont expect any solutions excpet maybe to explore my legal options but this is to highlight the complete callous attitude towards a consumers problesm after you've got the money and used it for 2 months and not fulfilling a promise made for the same for the services to be provided.

Regards,

Munish



----- Forwarded Message ----
From: Munish BHamoriya <mbhamy@yahoo.com>
To: guestcare@flykingfisher.com; mbhamy@yahoo.com; santosh.p@flykingfisher.com; guestcare@flykingfisher.com; callcentre.blr@flykingfisher.com; vijay-mallya@in.com; vijaymallya@ubgroup.com; sanjay.aggarwal@flykingfisher.com; alex.wilcox@flykingfisher.com; Raghunathan.a@flykingfisher.com; manoj.chacko@flykingfisher.com; Geoffrey.Jesudason@flykingfisher.com; Chairman@flykingfisher.com
Cc: "Gupta, Nikhil K" <nikhil.k.gupta@rbs.com>
Sent: Mon, November 1, 2010 4:28:49 PM
Subject: Re: IssueID : 294287 : Reservations


Dear Mr. Dias

Your mail doesnt help much my scenario. I'm listing down the points for the same

1. It takes 9 emails, approx 2 dozen calls at my expense to your nos where I've to hold every time 30-45 min and then also the line gets dicsonnected and over 60 hrs when I get an email expressing regret and a complete lack of bais for any action

2. The least Kingfisher could have done was to arrange a flight on the same day but I've been forced into only one option like a communist regime of taking the flight on 4th Nov'10 and 5th Nov'10 and being stranded on the airport for the night for no fault of mine. This also was given after numerous follow ups and chaisng your customer care around and having spoken and written to - Selma, Shaan, Vinod, Vijay, Arun, Christoher, Robert, Ken, you and few others who's name I dont recall. You must appreciate the patience and tolerance I've gone through for a problem started due to your internal reasons.

3. As a consumer we made an agreemnet for a day and time to reach a place at a time and I paid a price set by you 2 months in advance and now you tell me that it doesn't hold and give options ot travel on 31st (3 days in advance) or on 5th (2 days later) when Diwali would be over.

4. Why cannot you arrange a flight for me on 3rd and 4th Nov'10 as has been done for my friend.Plz check your order of ques before you reply and quote me some reason without basis.

5. I've another friend who cancelled the flight (IT 3149) about a month back as there were 2 flights cancelled already then and he got the "hunch" that this would also be cancelled. You guys told him that this will not be cancelled but his better sense prevailed and he chose to cancel it fly by Indigo. A wise decision by any standard. This gives a picture that this was not a last minute decision nora Tsumani

6. The least your airlines can do is provide for overnight stay or lounge vouchers which also one has to literally beg for for no fault and a creation of this scenario beacuse of your operational reasons.

7. Since you guys took time (more than 60 hrs, 9 mails and 2 dozen calls) to respond I've lost time and my plans have been messed up. You regrets and sympathy is of no use. It only shows the complete apathy, callous and lackadiascal attitude on Kingfishers part to treat its consumers they way it wishes to and taken for granted. It's a confirmed informed decision making by Kingfisher to delay and not take action and force its consumers into a corner.

8. Kingfisher has used my monet for 2 months, I've had opportunity loss on money and now you come up with a non acceptable communist solution and force me to accept that or book a flight at much higher flight or not travel and suffer a loss for no fault of mine. I think this is compeltely unprofessional and unethical.

9. Your guys committ and dont live up to it - I guess that also only regrettable - Selma committing to call in 1 hr and not calling up, Shaan comitting to solve it 1 hr and solving it, Arun stating that it will be solve dby 6 and not bothering to solve it, Christopher stating that he'll call back in 1 hr and not aclling up, Selma giving a no which nobody answers and then Robert stating taht I can do whatever I wish if customer care doesn't call up in 10 minutes. A mistake can happen once and at one occassion and or by 1 person but if it is happening consistently across people, across ocassions and again and again it gives a picture that organization believes in taking customer for a ride and living up to its comittement.

10. The other thing you guys could have done is when the flight got cancelled to have called us up or setting out a separate no where one doesn't have to call 2 dozen times and wait for 30-45 minutes on an IVR system.

I hope now you get why your sentiments and regret doesn't sound reasonable and acceptable.

It would help if you can manage the 3rd and 4th flight option for me so I can travel with my friends and we can try and reduce or travel costs which have been increased due to the cancellation done by you and for no fault of hours. An early reply will be appreciated.

In the given circumstances it gives me no reason what so ever to ever travel with Kingfisher again. You can check my records how many times I use your flight every month. I might not be jetsetting on Kingfisher like Mr. Mallya or yourself but I guess my usage would be above average.

Regards,

Munish








--------------------------------------------------------------------------------
From: "guestcare@flykingfisher.com" <guestcare@flykingfisher.com>
To: mbhamy@yahoo.com
Cc: Chairman@flykingfisher.com
Sent: Mon, November 1, 2010 3:38:07 PM
Subject: RE: IssueID : 294287 : Reservations


Dear Mr. Bhamoriya,



Thank you for your email of 30 October, apprising us of your experience when you were booked to travel with Kingfisher Airlines from Mumbai to Lucknow.



We understand your disappointment with the cancellation of flight IT3149 on 3 November, and appreciate the impact that this disruption has had on your travel itinerary. We also note your feedback with the alternative travel options offered by the Reservations team.



It is vital for our business and guests that we adhere to published schedules as well as operate our flights on time. In fact, flight cancellations not only directly impact our revenue but also have a cascading effect on flight operations on all routes that a particular aircraft is scheduled to operate on. Thus, the decision to cancel a flight is taken after due consideration and after evaluating various alternatives. On this occasion, flight IT3149 has been cancelled due to operational reasons.



In such situations, we strive to offer guests the best possible alternatives to reach their destination, including the option of seats on alternative Kingfisher Airlines flights subject to availability or the option of a full refund. We understand that the Reservations team has offered you the option to travel to Lucknow via Delhi; however, we note that this option did not meet with your expectations.



While we appreciate your sentiments, we regret that we are unable to offer you any other alternative to travel to Lucknow. In doing so, you can be certain that no discourtesy is intended.



Despite your present disappointment, we do hope you will choose to travel with Kingfisher Airlines again.



Yours sincerely,



Shailesh Dias

DGM - Guest Commitment

Kingfisher Airlines

A UB Group Company

"This message (including any attachments hereto) is confidential and intended solely for the addressee(s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message."

Fw: IssueID : 294287 : Reservations
From: Munish BHamoriya <mbhamy@yahoo.com> View Contact
To: guestcare@flykingfisher.com
Cc: mbhamy@yahoo.com; santosh.p@flykingfisher.com; guestcare@flykingfisher.com; callcentre.blr@flykingfisher.com; vijay-mallya@in.com; vijaymallya@ubgroup.com; sanjay.aggarwal@flykingfisher.com; alex.wilcox@flykingfisher.com; Raghunathan.a@flykingfisher.com; manoj.chacko@flykingfisher.com... more


--------------------------------------------------------------------------------

Dear Kent

I'm still waiting for a reply. Except your polite and solution less reply I've nothing to look forward to.

Also the indecision and the unduly long time taken at your end is not helping and is pushing me to the deadline of my travle. My travel is supposed to be on 3rd Nov at 17.30 hrs from Mumbai and while I write this mail (9th mail to you guys) on 1st Nov'10 it is 2.30 hrs. We've approx 40 hrs left to resolve the scenario considering I 'll need sometime to get to airport etc.

Can you plz exhibit some urgency and customer orientation on this. I only get a picture of complete apathy and disconcern from Kingfisher Airlines so far and is pushing me to a scenario where I'll have to vow never to travel on sucha alousy airline again.

Regards,

Munish



----- Forwarded Message ----
From: Munish BHamoriya <mbhamy@yahoo.com>
To: guestcare@flykingfisher.com
Cc: mbhamy@yahoo.com; santosh.p@flykingfisher.com; guestcare@flykingfisher.com; callcentre.blr@flykingfisher.com; vijay-mallya@in.com; vijaymallya@ubgroup.com; sanjay.aggarwal@flykingfisher.com; alex.wilcox@flykingfisher.com; Raghunathan.a@flykingfisher.com; manoj.chacko@flykingfisher.com; Geoffrey.Jesudason@flykingfisher.com
Sent: Sun, October 31, 2010 7:28:43 PM
Subject: Re: IssueID : 294287 : Reservations


Dear Kent

Your reply doesn't help much except throwing light that finally someone in your "King of Good Times" has read about the problem. Otherewise I've got the same answer from your team - Selma, Shaan, Vinod, Arun, Christopher, Vijay and a few others whom I cannot keep a track of names. The same story has been repeated since 9.30 am yesterday when I first made the call to your customercare that they will get back to me when they have a solution but that has not happened yet and your executives have hung up on me.

I'm looking for a real time solution and quickly. The current assurances sound like promises made in election speeches which are never fulfilled.

Also you much note the fact that you've acknowldged the mail written by me and have answered on the mail written on 31st Oct'10 at 4.30 PM. In between your non responsive system has forced me to send half a dozen o mail on different mail IDs and also 2 mails through your website where Mr. Mallya is claiming to take things personally.

I hope you guys will address my problem with an effective solution and fast enough. You've tested my patience. I was supposed to fly on 3rd Nov'10 in the evening and reach Lucknow in the evening. Because of your problems & delayed and ineffective way of hanlding the solution I'm now forced to be stranded at Delhi and recah 2 days late. My pupose of traveling is mostly defeated now. The "King of Good Times" has surely become"King of Worst & Painful Times" for me this Diwali.

Thank you for nothing so far.

Regards,

Munish






--------------------------------------------------------------------------------
From: "guestcare@flykingfisher.com" <guestcare@flykingfisher.com>
To: mbhamy@yahoo.com
Sent: Sun, October 31, 2010 6:56:19 PM
Subject: RE: IssueID : 294287 : Reservations

Dear Mr. Bhamoriya,

Thank you for your email to us dated 30 October, 2010.
We acknowledge your feedback regarding the problem you faced due to the cancellation of your flight IT 3149. Please accept our regrets for any inconvenience caused. Your comments have been forwarded to the concerned team and the matter is currently been looked into.

We would request you to give us some time and we will revert to you soon.

Best Regards,

Obed Kent
Guest Commitment
Kingfisher Airlines


"This message (including any attachments hereto) is confidential and intended solely for the addressee(s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message."

----- Original Message -----
From : mbhamy@yahoo.com
To : santosh.p@flykingfisher.com;guestcar...ngfisher.co m
CC : mbhamy@yahoo.com
Sent : 31 Oct 2010 00:00:00:000
Subject : Reservations

Dear Mr. Mallya

Plz find enclosed the email trail on the lousy service offered by your airlines
if you do reall take things personally. I dont expect an answer as your team has
failed to do anything so far all complaints have fallen on deaf ears.

Regards,

Munish

----- Forwarded Message ----
From: Munish BHamoriya
To: santosh.p@flykingfisher.com; guestcare@flykingfisher.com;
callcentre.blr@flykingfisher.com
Cc: Munish Bhamoriya
Sent: Sun, October 31, 2010 4:22:59 PM
Subject: Fw: Ref Call No. 17369764. Fw: Your service stinks and is useless
specially when the flight has been cancelled due to your internal problesm - Why
should I suffer for your useless systems

Dear Santosh

Plz find below the trail mail of complaints which I've written on this issue.
I've also written 2 mails through your website where Mr. Mallya claims to be
taking things perosnally.

In a anut shell your service stinks and is the worst I've seen. First of all you

guys to decide to cancel a flight booked 2 months baclk (IT 3149 on 3rd Nov'10
booked by me on 30th Aug'10) use my mone for 2 months , create a opportunity
loss for me and then give me lousy solutions of flying on 31st Nov'10 or 5th or
book a new flight by myself at a far higher cost and pay through my nose because

of your incmptenece and ineffeceiency. Then your IVR takes more than 30-45
minutes to get through and then your executives hang up. I've to call Bangalore
no or Gurgaon no from Mumbai. Guragaon guys know nothing give Bangalore no. King

Class nos. nobody answers.

You executives Selma committs to call back biut doesnt and gives a no. 080 -
41263574 which nobody answers. Then I call again and speak to Shaan and he says
it would be resolved in 1 hr and then Arun says it would be done by 6 PM (At
about 1.30 PM) Then Arun decides to go away without solving the problem and I
chase around with Vinod and get a booking for 4th and 5th Nov'10 practically 1.5

days later and to have to spend the night in Delhi at my cost since you'll not
provide stay.

Then one of my friends who was stranded similar to me on the same airline is
confirmed a ticket for 3rd and 4th Nov'10 even though he called much later then
me at round 9.30 pm and this was done by Puneet.

Then I call on next day that is today and Christopher says he'll get back to me
in 1 Hr (This is around 10 am) but as ususal doesnt call. The no. 080- 41263574
is constantly engaged. Then I finally get through your lousy IVR no in
Bangalore 080-41979797 around 3.30 PM and Vijy hangs up on me.


Is this your Gold Standard. Can you give me onegood reason why I shouldn't sue
you guys.

Its a disgusting service and you send a message that all what your CEO claims is

false and you seem to be on a money makint racket.

On top of it nobody has replied to any of my customer complaints so far I'm
still waiting for a logical solution from your so called "King of good times".

Thank you for nothing.

Regards,

Munish

----- Forwarded Message ----
From: Munish BHamoriya
To: guestcare@flykingfisher.com; callcentre.blr@flykingfisher.com
Cc: Munish Bhamoriya
Sent: Sat, October 30, 2010 7:19:27 PM
Subject: Fw: Ref Call No. 17369764. Fw: Your service stinks and is useless
specially when the flight has been cancelled due to your internal problesm - Why

should I suffer for your useless systems

Hi Useless Customer care service

Does anybody read or bother replying to any mails forget alone taking any
corrective actions.

It's the worst service I've scene. Not a single acknowledgement whethere the
complaint has been heard even forget if its going to be addressed.

I'm still waiting for my problem to be addressed and chasing Arun, Vinod, Shaan,


Selma etc. etc at your Blr call center - 080 - 41979797. You guys seem to be on
a Roman Holiday.

You guys need to be taken to courts or given a trail by public.

Thanks for nothings and being deaf ears.

Regards,

Munish







----- Forwarded Message ----
From: Munish BHamoriya
To: guestcare@flykingfisher.com; callcentre.blr@flykingfisher.com
Cc: Munish Bhamoriya
Sent: Sat, October 30, 2010 2:06:25 PM
Subject: Ref Call No. 17369764. Fw: Your service stinks and is useless specially


when the flight has been cancelled due to your internal problesm - Why should I
suffer for your useless systems

Dear Unknown and not bothered identity

Your system has degraded to new level.

When I first called and managed to get through after umpteen minutes of waiting
and almost a dozen calls I spoke to "Selma" around 9.30 am and she'd said that
she will call me back with the confirmation of new bookings - (Mumbai at 23.00
hrs ,IC 623 on 3rs Nov'10 reaching Delhi at 00.55 Hrs on 4th Nov'10 and the
leave for Lucknow on IT 3651 at 7.25 hrs on 4th Nov'10 reaching Lucknow at 8.30
am).

Selma had promised that she will call back withing 2 hrs but she did not bother
call back. She also gave me the no. 080-41263574 to call up and register a
complaint after 11 am. When I called around 12.30 pm nobody answered the no. It
just shows the callous and lackadaiscal attitude and approach of your airline to



the problems created by itself for its customer.

When I didn't get any call back I called again around 1 pm and finally managed
to get through the blr no. 080-41979797 after waiting for 20 minutes and spoke
to Shaan who gaian asked me to repeat the whole story and put me on hold and
came back with the lousy excuse that someone will call me, when I pushed and
howled then I was connected to Shaan who again said that the will call me back.
When I gain insisted then I was connected to floor manager - Arun who after
debating with me for 30 min has promised to call back by 6 PM. I dont expect any



call and confirmation from a useless airlines like yours.

People lie and fail to keep to commitmets which you guys yourself committ to.

Arun stated that he couldn't find a booking for me for the flight at 7.25 am
from Delhi to Lucknow when the same flight has been confirmed to a another
friend of mine flying from Mumbai who had called you guys at 10.30 am. What sort



of nonsensical system is this that for a single person (and my friend is also a



single person) who call later than me at 10.30 am while I called at 9.30 am you
can confirm his flight but not mine.

On top of it Arun has offered useless and impractical solutions of traveling on
31st Oct'10 or traveling on 5th Nov'10. next time when Mr.Mallya has to
celebrate Onam or Ugadi mabe he can also do it 1 week ahead or 1 week later or
still beter when he wants to have Kingfisher he can wait for 2 days and have it
later.

I'd booke dthis on 30th Aug'10 well in advance as per a planned booking and now
if you guys decide to cancel it and cannot find me a booking then its your
problem, I'll find a booking for myself on the same dates and you agree to pay
the amount for the same. It's your problem that I'm in this meass.

If I don't find a solution to this problem by 6 om when Arun has promised (if
Primise means anything to you guys) I'll be forced take legal action and also go



public with this.

Regards,

Munish


----- Forwarded Message ----
From: Munish BHamoriya
To: guestcare@flykingfisher.com
Cc: Munish Bhamoriya
Sent: Sat, October 30, 2010 10:56:25 AM
Subject: Your service stinks and is useless specially when the flight has been
cancelled due to your internal problesm - Why should I suffer for your useless
systems

Dear Mr. Mallaya (If it ever reaches you as claim and I'll come to know about it




basis the result I get if any at all)

Your service sucks & stinks and is worse than a municipal corporation.

Kingfisher Airlines - Harsh and Hard Hitting like country liquor enough to leave




you with a hangover and headache. Is there something called taste, smoothness or




consumer experience. It's all about the "Kick" that you get.

My flight IT 3149 on 3rd Nov'10 was cancelled and the I get a toll free no on
mobile to call (whoever designs this doesnt know that toll free nos cant be
called from mobile) then when I call your nos - 0124 284 4700 (the no is busy
for more than 30 mins) and when someone comes online they cannot help and ask me




to go to airport. Then the Blr nos. 0124 41974197 is answered after almost 1 hr
on hold. In between I got connected but it isn't audible. Noone answers the no.
080 - 66117600.

Then the only option I'm given is a flight which flies from Mumbai at 23.00 hrs
(IC 623 on 3rs Nov'10) reaches Delhi at 00.55 Hrs on 4th Nov'10 and the leave
for Lucknow on IT 3651 at 7.25 hrs to reach at 8.30 hrs on 4th Nov'10. The
option has no stay option and I'm forced to be stranded at the airport for 6 hrs




and 25 min for no fault of mine to be punished to have sleepless night at
airport because of having made the "mistake of choosing " Kingfisher" to fly".
Even vague low cost carriers offer stay option if time is more than 3-4 hrs and
specifically if its in dread of night. Not to miss that I'll change the terminal




also on my own. All because i made the decision to fly "King of good times" and
this is how I'll have a good time on Diwali - Courstey mR Vijay mallaya and his
king of good times - Kingfisher airlines.

For a co who's CEO claims to look into things personally and claims in inflight
videos that he treats guests as if they're his own personal guests at his home
the service offered specially when the flight has been cancelled is a far cry.
To add to it having only one option again for a co that has its CEO as a MP in
the world's largest democracy is like offering communism. How do you expect
someone to take the option of to be stranded on the airport for one full night
without offering any stay. The flight was booked in advance and its your problem




that its getting cancelled, plz get a way of handling the situation and
definitely do not keep people on hold for 1 hrs across os and locations. It
stinks. Is this the way Mr. Mallya treats his personal guests in his home or
lets says Siddartha is treated.

There are cancellations and problems everywhere but this is the worst example of




handling a situation making a consumer go through 1 hr of being put on hold or
being told to go to airport or being given a toll free no (18002093030,
18001800101) via sms on mobile when one cannot call these nos from mobile. The
least you could do is create a dedicated no or option for
cancellations/rescheduling where a consumer doesn't have to wait for 1 hr. Not
to mention that the option of being stranded on airport for the night without a
stay option is also no option.

Your behavior and customer service has ensured that I do not have Kingfisher
Airlines as the preferred airline at all in future and never to fly it again.
Also I must tell my friends and ref group about this and tell them not to fly
KF.

I dont expect any solution or answer as I've not got any solution when I calle
dyour nos.

Thanks for providing nothing.

Regards,

Munish