This is in regard to the most irresponsible customer service I have ever experienced, from none other than the very famous MAKEMYTRIP.COM.....
We had booked a trip via MakeMyTrip to Kerala (booking no. IN1009B06225).But I assume the company considers a trip as just reaching the destination and staying there, THE RETURN JOURNEY IS NOT CONSIDERED....
Our tickets were booked as Mumbai - Cochin and the return journey as Cochin – Mumbai (We had requested for the return flights to be booked from Trivandrum) . However, we informed in advance as per their amendments policy, that the return journey should be Trivandrum-Mumbai, which they DENIED taking the request for and asked to contact the airline, Jet Airways and also the executive confirmed that there was mistake from their end as they checked the call transcripts of our booking but could do nothing about it.
We were made to wait for hours on hold and there was no outcome. It was the most unprofessional
Behavior and the customer care executives are so unaware about their job they are managing.
To increase the inconvenience, Jet Airways when contacted asked to call back MakeMytrip since they buy tickets from the airline in bulk.
Thereafter the cal at MakeMyTrip kept travelling all through the Customer Care Centre without providing any relief to us. It worsened our situation since we had no idea whether our grievance would be taken care or not.
Finally, after none of our complaints were heard, we had to book new tickets which made a hole in our pockets.
We want MakeMyTrip.com to refund the amount of the tickets as they did not serve the purpose of getting us back from where we requested them to.
The whole trips ended up with a very big mess.We were stranded and spent nearly six hours on the call only to receive dissatisfactory services.
MakeMyTrip ruins your trip..........its a SHAME


Inspite of Warning them that its a Final Decision taken by me as a customer who has paid the price but has not received the desired service i will drag them to the cunsumer court they were OK with it and said GO ahead... Like they didnt care
It would be appreciated if they return my MONEY BACK
I am very much disappointed by this unsatisfactory response from their side,such companies should be dragged to the Consumer Court.

Awaiting Response.

Utterly Dissappointed,

Shalini Chainani

shalinichainani@gmail.com

Dear Shalini Chainani,

With reference to your post, please note that a refund for the wrong sector booked is under process. You may expect the same to reflect in your account within 5-7 business days or as per the rules of your bank.

We regret the inconvenience caused to you as a result of this error.

Regards,

MakeMyTrip Care

Dear Sir,

We request you to refund the tickets rebooked from our end.

Please find the below mentioned details.

ETicket -MakeMyTrip Booking ID NF25140927644
Booking Date Wed,-29 Sep 2010
Itinerary and Reservation Details
Air India IC
IC668
Departure
Thiruvanathapuram (TRV)
Wed, 29 Sep 2010, 17:30 hrs
Arrival
Mumbai (BOM)
Wed, 29 Sep 2010, 19:30 hrs
NonStop
Flight
Duration: 2hr 0m
Refundable Fare
Cabin: Economy
Passenger Name Type Airline PNR
Robert Kraemer Adult RG4J7I
Shalini Chainani Adult RG4J7I

Flight Details Base Fare Service Fee & Taxes Amount
Air India IC IC 668 Thiruvanathapuram
(TRV) to Mumbai (BOM)
Travel Date Wed,
29 September 10, 17:30 hrs
Robert Kraemer Rs. 3301 Rs. 3,453 Rs. 6,754
Shalini Chainani Rs. 3301 Rs. 3,453 Rs. 6,754
Total Rs. 13,334
GRAND TOTAL Rs. 13,334
Grand Total (In words) THIRTEEN THOUSAND THREE HUNDRED THIRTY FOUR ONLY(INR)

Request you to kindly do the needful at the earliest.

Regards,

Shalini

Dear Make my trip

We have not yet received any refund as committed from your end,Its been over a month now and no response or call..........

Request you to revert ASAP and update me when i be getting my money back.


Regards,

Shalini Chainani

Originally Posted by Unregistered

Dear Sir,

We request you to refund the tickets rebooked from our end.

Please find the below mentioned details.

ETicket -MakeMyTrip Booking ID NF25140927644
Booking Date Wed,-29 Sep 2010
Itinerary and Reservation Details
Air India IC
IC668
Departure
Thiruvanathapuram (TRV)
Wed, 29 Sep 2010, 17:30 hrs
Arrival
Mumbai (BOM)
Wed, 29 Sep 2010, 19:30 hrs
NonStop
Flight
Duration: 2hr 0m
Refundable Fare
Cabin: Economy
Passenger Name Type Airline PNR
Robert Kraemer Adult RG4J7I
Shalini Chainani Adult RG4J7I

Flight Details Base Fare Service Fee & Taxes Amount
Air India IC IC 668 Thiruvanathapuram
(TRV) to Mumbai (BOM)
Travel Date Wed,
29 September 10, 17:30 hrs
Robert Kraemer Rs. 3301 Rs. 3,453 Rs. 6,754
Shalini Chainani Rs. 3301 Rs. 3,453 Rs. 6,754
Total Rs. 13,334
GRAND TOTAL Rs. 13,334
Grand Total (In words) THIRTEEN THOUSAND THREE HUNDRED THIRTY FOUR ONLY(INR)

Request you to kindly do the needful at the earliest.

Regards,

Shalini

Dear Sir,


As committed we have not received any redemption from your end as committed, request to respond at the earliest before i loose all my patients and escalate it to the higher up levels for causing discomfort and harressment.

I want my money back for reissuance of your tickets.

Immediate response is appreciated.

Thanks,

Shalini.

Originally Posted by TripHelp

Dear Shalini Chainani,

With reference to your post, please note that a refund for the wrong sector booked is under process. You may expect the same to reflect in your account within 5-7 business days or as per the rules of your bank.

We regret the inconvenience caused to you as a result of this error.

Regards,

MakeMyTrip Care