Hi,

I have very BAD experience with makemytrip. I booked a ticket for my friend who was ill and require to reach home as soon as possible. So i booked it for 3rd day due to unavailability of seats.

I booked a ticket from Mumbai to Indore and it was booked with amount 6295/- INR. They deducted the amount, also sent a confirmation mail for booking with booking id NF2513211943726. In the mail they told like we will receive our e-ticket within 2 hours. After 30 hours also it was not received. In between that i also sent a mail to services@makemytrip.com and got the reply with reference number 111024-041057 stating that you will soon get the response from makemytrip regarding this. Then few hours before journey also no any reply. After trying so many times to their customer care, we came to know that it was not yet booked though they provided the booking id. the executive lady was unable to answer why this was happened though we have the booking id. with us.

Then she asked 1800 /- INR more to booked the ticket in the same flight. I asked why should I pay if it is not my fault then again she replied nothing. & she was telling she can't do anything if we require that we have to pay otherwise cancel.

I am telling this is the worst services for travel booking. Even i can say the normal booking services are also far better than makemytrip. I don't know after posting this what should I get. I only want the justice for this. Why people suffer after paying this much amount of money to some travel services.Is there any rules for them so that they came to know that there is actually a strict law for them. IF anybody require any proof of communication I can send them please let me know.

Dear Customer,

With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.
If you do not hear from us within that time, please write to us at triphelp@makemytrip.com and quote your Booking ID or reference number so we can retrieve details of your reservation promptly.

Regards,
MakeMyTrip Care

What a service you have?...I got a mail from make my trip saying that the ticket is not processed and you will get your amount. This mail also i have received at 17.30 after the journey's proposed time that was 25th Oct 2011 15.45. why the hell this people are replying after the time, saying that the ticket was not processed. By GOD's grace i can able to contact them earlier and cancelled the same after knowing.Otherwise i have only left with the hope with the consumer court.(here i am not mentioning the other thing how to reach the destination as it was very important, after knowing this from Makemytrip...don't want to, as tired from this )
One main thing still I am not getting the full amount that is 6295/-. As per the make my trip mail I will be getting only 6184/-. though the customer executive said me that i will get full amount that i spent for booking.(I asked thrice this thing to the executive) then where is the rest of the amount?..Is this a cancellation charge? or i can say it is a charge for NOT PROCESSING after sending though the confirmation mail & NOT INFORMING THE CUSTOMER till the actual date is arrived.
I want my all money which i spent with make my trip. Can this forum help me with this?
I will never ever use or refer makemytrip in future.

Originally Posted by TripHelp

Dear Customer,

With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.
If you do not hear from us within that time, please write to us at triphelp@makemytrip.com and quote your Booking ID or reference number so we can retrieve details of your reservation promptly.

Regards,
MakeMyTrip Care

Dear customer,

With reference to your post, please note that our representative has contacted you regarding your refund case. Your refund has already been processed by makemytrip, you're requested to wait for 5-7 working days before the amount gets reflected in your account.

We apologize for the inconvenience caused!

Regards,
MakeMyTrip Care