My family was scheduled to fly Kingfisher RED from mumbai to Chennai with PNR number DTJZGZ on 16th August. The ariline did not let my 11 month old kid board the flight as they felt the eye infection could hamper their other "guests".

I had to take them back and called up Makemytrip immediately to inform this. Now when I asked them for the refund, the agent(makemytrip) tells me that airline has updated the PNR as "NO SHOW". While we have actually showed up, collected the boarding pass and then we were stopped by the airline.

I have had multiple call with makemytrip so far. Lot of promises made on resolution. One "travel specialist" from Makemytrip told me three weeks back that he will call me in 30 minutes and get this sorted out. Nothing has moved so far.

I am wondering why did I choose Makemytrip in the first place. I would have rather paid a few hundreds more to an airline website. Atleast I would have got a faster resolution.

makemytrip works wonderful until the money gets transferred to their account. On matters of dispute, they just sleep on it. Its money afterall!!

Does anyone know of any appellate authority where we can report this?

Kasthuri Rengan

Originally Posted by kasthuri.iit

My family was scheduled to fly Kingfisher RED from mumbai to Chennai with PNR number DTJZGZ on 16th August. The ariline did not let my 11 month old kid board the flight as they felt the eye infection could hamper their other "guests".

I had to take them back and called up Makemytrip immediately to inform this. Now when I asked them for the refund, the agent(makemytrip) tells me that airline has updated the PNR as "NO SHOW". While we have actually showed up, collected the boarding pass and then we were stopped by the airline.

I have had multiple call with makemytrip so far. Lot of promises made on resolution. One "travel specialist" from Makemytrip told me three weeks back that he will call me in 30 minutes and get this sorted out. Nothing has moved so far.

I am wondering why did I choose Makemytrip in the first place. I would have rather paid a few hundreds more to an airline website. Atleast I would have got a faster resolution.

makemytrip works wonderful until the money gets transferred to their account. On matters of dispute, they just sleep on it. Its money afterall!!

Does anyone know of any appellate authority where we can report this?

Kasthuri Rengan

Dear Kasthuri,

With reference to your post, kindly share your MakeMyTrip Booking ID in order for us to retrieve details of your booking history. You may email the same to triphelp@makemytrip.com.

Regards,

MakeMyTrip Care

Originally Posted by TripHelp

Dear Kasthuri,

With reference to your post, kindly share your MakeMyTrip Booking ID in order for us to retrieve details of your booking history. You may email the same to triphelp@makemytrip.com.

Regards,

MakeMyTrip Care

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I am surprised that you cannot retrive details through PNR and date of journey.

Anyways, MakeMyTrip Booking ID - NF251329016229.

I am tired of talking / emailing to your team.

This is what I heard from your "CUSTOMER DELIGHT TEAM"

Its really sad that inspite of having hours of conversation with your travel specialists - nobody really knows what has happened.

You guys are just pathetic!!

That was my last ticket on makemytrip!!

I am working a legal case against KF.. now it looks like I also need to include you..

Kasthuri

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On Mon, Sep 26, 2011 at 11:38 AM, Vishal Kapoor <Vishal.Kapoor@makemytrip.com> wrote:

Dear Ms. Rengan,

Greetings from Make My Trip.

With reference to your mail below, we regret the inconvenience caused to you, further we would like to inform you that, in this case airline has passed a remark in the ticket saying “NO-SHOW”, in this case you will not be entitle for any kind of refund, we will be requiring scan documents from airline to process refund.

We can’t speak with the airline for refund because Boarding passes were issued to you.

So, please provide us with the scan documents from airline saying full refund processed to agency, then only we will be able to process refund to you.

Regards,
Vishal Kapoor
Team-Customer Delight