I would like to publish a general reply message that I received from Oman Air after I had claimed for missing my prebooked coach onwards from London on 5 July 2010. The flight was delayed at start by 2 hours and reached almost 2.5 hours delayed at Heathrow. The response shows how apathetic an airline can be towards the customer even in case of legitimate claims.
Regards and thanks for publishing this grieviance.

Dear Mr. Abbas,

We gathered that your flight out of Muscat on 5th July had encountered 2 hours delay due to a last minute flight disruption due to technical snag. In a much that we committed to carry passengers as per their schedule departure timings yet this aim could not be sometimes achievable and flight disruption is well anticipated in the airline industry not to mention that safely of all valued passengers is one of our main objectives.

This is what happened to your flight that day, we understand that all needed effort were given to your group to be able to reach to your final destination as per your ticket which is London, Heathrow.

We regret that we could not be able to accede to any of your claim in view to these incident since we have extended all possible effort to be able to deliver you and your group as per your ticket itinerary with us.

We thank you for your kind understanding.

Best regards,

Jeanie Hamad,
Customer Relations Department
Oman Air