I travel very regularly for the past 2-3 years in Thai Airways to Bangkok,
Kulalumpur and Shanghai as our APAC has offices here. In my many trips the
last on to Ho Chi Minh thru your airways was a very disturbing one to say
so. I am going thru so much of mental pressure with thai airways.

I travelled by TG338 on the 20th June 2010 to Bangkok in J class. And from
there to Ho Chi Minh by TG 550 in J class. We checked in 2 suitcases at
Chennai. On Arrival at Ho chi Minh city, we found one of the bag meddled
with. We rushed to thai office and realized that nobody was to attended to
us. On a direction by some volunteer there we went to the lost and found
counter. I narrated the issue, the lady at the counter spoke to somebody
in thai airways and on her/his direction took a complaint. And advised me to go to city
office the next day, as 20th was Sunday. I went there on 21st, met the
administrative officer. Again narrated the issue asked her to give me an
acknowledgement to me on the missing bag and valuables inside. She gave a
letter stating 'Whomsoever it may concern'. She asked us to contact
Chennai office and Insurance office with these. I came back to Chennai in
TG551 and TG337 in J class on 23rd June 2010 at 11.30pm. I went to the thai
city office in Chennai and gave the letter for your perusal. And I
realized what a con the thai customer service executives and airline was.

Then I recollected the entire incidence, it was a shocker and I did not
realize how low levels can thai airways can go. The account by account of the
play, played by thai airways.

1. As soon as I screen by bag and was walking towards the check in counter in Chennai, I found a strange volunteer
of thai walk towards me and helps me to check in. I thought it was good
curtsey, but unfortunately the cheating seem to have started from
here. Later people told me that it is a network of airways and AAI people and
security to scan bags with valuables and steal. I am sure the stealing act can be seen from the footage from security and airport surveillance to nail the
case.
2. Once I realized I lost the bag with cash and valuables, when I went to
lost and found, the way the staff behaviour floored me and thought she was
helping me but realized she on some of thai's executive directing her was
cheating me big time. She took the complaint half baked asked me to sign
on the paper. But before issuing the copy to me she scribbled something on the top!
The she gave the paper, she has written it as curtsey case! What a cheat.
If she wants to write she should have written before I signed? When asked
she said it is for internal only no problem for you sir!!!! All problems
to me only!
3. I trusted and then went to your city office on 21st June 2010, showed
the letter and asked her what can be done? She gave another letter stating
that the 'whomsoever'. I bought this letter to Chennai and met the manager
here, he now says this letter is of no use and this letter is not as per
our policy so we cannot do anything.

I having lost almost INR100000/- feeling miserable for having trusted airways and AAI.

I request you to take this seriously and help fight this goons in the airports. I also
lodged a police complaint for no use.

I am aware of the regulation on cash and valuables, but today with
scanners and surveillance cameras the truth can be found out. We are not living in 19th century. When the cameras can spot drugs and weapons and the department helps to nab people, there should be a way to nab these culprits as well. There is a racket going on in airports. They will steal and hide under air travel regulations which are pre historic by nature.

I am again flying thai airways on 2nd August to Shanghai. God help me!

I trust your organization to help me recover, book the culprits and
ensure safety of checked in bags of every customer.

ONWARD Seat numbers: 16A and 12J,
RETURN: Seat numbers: 14B and 22B

Baggage Tag: AI721124
File reference: SGNTG21205

I trust you will help nab those hiding behind loop holes of the rules.