Dear Consumer Forum Team,

On the 11th of Dec 2010 I booked 5 airlines tickets using Yatra .com for my guests flying frm Delhi to Mum ( Kingfisher airlines). Amt paid was 39,834/-

But unfortunately i had to cancel the same as my guests got stuck in traffic and informed me that would not be able to make it on time.

Hence i 1st called up the Yatra Helpline but all i was getting the IVR and no one to respond back to my query.
I called up the Kingfisher airlines and they cancelled the tickets and informed me the charge of Rs 500/- towards cancellation fees per ticket which amounts to 2500/- and informed me to get in touch with Yatra team for the refund.

On the same day i sent them a mail for the same via there website but they claim not to have recd on the 13th of dec when i called their helpline.

And hence sent a mail again. But from that they day till date. I have not recd my refund only false assurances that my refund will be processed in three days time.

today i get a mail with the response as below:
[FONT="Book Antiqua"][SIZE="3"][FONT="Book Antiqua"]Dear Mr.Nathani,
Greetings from Yatra.com !
This is with reference to your email below regarding the refund under Yatra reference number 1112107265.
We would like to inform you that refund of Rs. (34473.60) is under process from our end and it will be credited back to your same account with in next 3 working days.
In case you have any more queries or request, please contact us on our toll free number 1860 5000 800 (24X7) or you can write us at support@yatra.com.
Best Regards,
Yatra Team
B - 21 | Infocity | Sector-34 | Gurgaon | 122001 | India
Phone: +91 987 1800 800 | 7 Fax: 0124-3040779 |
Dear Customer, we would like your feedback on your experience with Yatra.com. Click Here to tell us more about this interaction

the point here is how long does a customer have to wait and why a charge of more than 1000/- rs per person be charged.

Originally Posted by Sunil Nathani

Dear Consumer Forum Team,

On the 11th of Dec 2010 I booked 5 airlines tickets using Yatra .com for my guests flying frm Delhi to Mum ( Kingfisher airlines). Amt paid was 39,834/-

But unfortunately i had to cancel the same as my guests got stuck in traffic and informed me that would not be able to make it on time.

Hence i 1st called up the Yatra Helpline but all i was getting the IVR and no one to respond back to my query.
I called up the Kingfisher airlines and they cancelled the tickets and informed me the charge of Rs 500/- towards cancellation fees per ticket which amounts to 2500/- and informed me to get in touch with Yatra team for the refund.

On the same day i sent them a mail for the same via there website but they claim not to have recd on the 13th of dec when i called their helpline.

And hence sent a mail again. But from that they day till date. I have not recd my refund only false assurances that my refund will be processed in three days time.

today i get a mail with the response as below:
[FONT="Book Antiqua"][SIZE="3"][FONT="Book Antiqua"]Dear Mr.Nathani,
Greetings from Yatra.com !
This is with reference to your email below regarding the refund under Yatra reference number 1112107265.
We would like to inform you that refund of Rs. (34473.60) is under process from our end and it will be credited back to your same account with in next 3 working days.
In case you have any more queries or request, please contact us on our toll free number 1860 5000 800 (24X7) or you can write us at support@yatra.com.
Best Regards,
Yatra Team
B - 21 | Infocity | Sector-34 | Gurgaon | 122001 | India
Phone: +91 987 1800 800 | 7 Fax: 0124-3040779 |
Dear Customer, we would like your feedback on your experience with Yatra.com. Click Here to tell us more about this interaction

the point here is how long does a customer have to wait and why a charge of more than 1000/- rs per person be charged.

The pain still continues... Only fake assurances from yatra.com..! 16 days and still counting for a refund.. They are robbers.! And they should be banned from doing any business... Frauds...! I expect a entire refund of my charges as they have not been true to their time frame of 3 working days..!

Dear Customer,
Greetings of the day from yatra.com
We regret the delay in responding to your post on the forum & the inconvenience this may have caused you. We have prpcessed refund of INR 34473.60/- on the above transaction from our end dated 22nd Dec.2010. We hope the refund has reflected in your account. Airline has charged 1000/- INR per person as cancellation charges and 310/- INR was charged as yatra service fee on the above booking.
We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care