To Airtel Billing Department,

I had Airtel landline broadband connection with Account number: 16283716.

I have sent communication on July 28 2011, saying that from 01 August 2011, I will be moving to a new address and asked for moving broadband connection to the new place (clear address details were sent in the email). And mentioned very clearly that if the connection cannot be given in the new location, my existing connection be terminated/de-activated.

Airtel told me it cannot give connection in the new location for technical difficulties. I said fine. However Airtel on its part seems did not deactivate/cancel connection. It continued to send me bills. I have sent numerous communications, called up support and clarified that I dont have connection since 01 August 2011. Hence for the billing cycle 11 July 2011 to 10 Aug 2011, Airtel corrected by bill on a prorated basis. I have paid and cleared the bill.

Even then Airtel continued to send me bills. I had spoken to support people, supervisors, floor managers and everytime I explained my plight. Everytime I get a new ticket number that they promise will look into and they never did.

Now latest someone called me up and said they have sent a legal notice to me asking me to pay bill till October 2011. After this also I have called up support people and again explained entire story. As usual again I got a ticket number and a false promise that it will be looked into and rectified.

Through this forum, I am asking Airtel
1) I have all the email communication proof that I have sent clear communication to disconnect/deactivate my account in case Airtel cannot give me connection at the new address. I want to understand how is it my fault it airtel did not pay attention to communication and failed at its end to terminate account from 01 Aug 2011

2) Airtel has pro-rated my bill for period 11-Jul-2011 to 10-Aug-2011 as 11-Jul-2011 to 01-Aug-2011. I want to understand what do their records say the reason is for this pro rated bill? Is it not that I asked for disconnection? If so and Airtel did prorate the bill how come now they say they did not deactivate account?

3) I have all the communication proofs with me. Inspite of saying I dont have connection from 01 Aug 2011, why is Airtel sending me bill for Aug, Sep and Oct months? When I dont even have connection (mind you, this is landline, not even mobile), how can I be billed? When I have clearly communicated to disconnect and specified dates, if Airtel does not update its system how can be rubbed on my head.


I request Airtel to look into it seriously. The latest complaint ticket number I have is: 10433488.

I had great trust in Airtel and even recommended my friends and colleagues. I had very good experience with customer care also when I was having connection. I request Airtel to live up to its name and help in resolving this issue at the earliest.


Thanks,
Aravind