I am having Airtel Internet Broadband Connection Account Number 15718895
(without landline). As I was getting transferred from Gurgaon to Pune, I
requested Customer Care (Request # 363798)to transfer the connection to Pune on
July 24, 2010. I was told that I would be contacted in next 24 hours to update
the feasibility if the connection can be transferred to Pune on my new
address. Later, I contacted Customer Care multiple times but no response was
provided to me except that I would be contacted in next 24 hours. At last I got
frustrated and on July 31, I asked one of my friend to visit Airtel outlet to
confirm the feasibility of connection transfer in Wadgaon (Pune). In just 5
minutes of time he confirmed me that it is not possible to transfer. I am not
sure what is taking so long for customer care to find out this information. I
did not expect this kind of bad coordination between Gurgaon and Pune Airtel
team! Also, always I received the same response every time that I would be
contacted in next 24 hours for sure but that 'SURE' never come up.



Anyways, by this frustrating service I updated customer care to cancel my
connection on August 2, 2010. Till now I have not received any call though I
have already contacted Customer care multiple times. I have even escalated this
request twice and talked with the seniors of Customer care executive. They told
me since the cancellation request is handled by other team so they would be
coordinating with them and update me ASAP but the result of coordination is yet
to come. Surprisingly, when I contacted them today still the request is on same
stage where it was on Jul 24. Also, when I interacted with one of the senior of
customer care executive, he told me that I would not be charged of any rental
after Jul 24 since I have made the request of connection transfer. However,
when I inquired of my bill today, I was shocked to see that my rentals are
still being deducted. I am really shocked to understand why the charges are
being deducted against my account even the confirmation was given to me by one
of the Senior of Customer Care Executive. Also, the request has been logged
long back and not a single call received on this request till now from Airtel.

I even tried to contact Nodal officer (Reference #2308201016707) but no one is picking the phone and noone has provided the response on this yet. Even today I got SMS of paying the bill of 2685/-. Don’t know why I am being charged of the subsequent months even I raised the request of cancellation on Jul 24 (one month before!!!). I am not sure why should I pay the bill after Jul 24 even though I have not used the connection and raised the request with Customer care. If they didnot respond to that then why I am being cgharged for.

Now I have only one option to come to you. Please help me!!!

Hi Rakesh/Team,

Thanks for at least responding back to me. This is the first ever response I have received from Airtel. Request you to please resolve this at the earliest. Please also let me know by when I should expect the next update from your side.

Looking for the positive response!!

Thanks,
Amit

Originally Posted by airtel_presence

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

have been getting calls from ur side that im supposed to pay late bill fee
... which i have no intetion of paying as i have paid my everytime on time ...i
have been getting late bill everymonth .. thats not my problem you people need
to figure out whats wrong in ur side
and i got a call stating that my internet would be disconected today . if itz
disconnected today i dont care a damn as there are hundreds of better services
in the market . hell with your connection

do something if u can and if my internet is diconnected . i will switch on to
some other services


landline numbe : 044 -42804001
name : madapalli jishin kumar

Hi Team,

Please let me know in case of any updates. I have not received any updates on this despite calling you multiple times. Please let me know what should I do for getting security amount back

Originally Posted by Unregistered

Hi Rakesh/Team,

Thanks for at least responding back to me. This is the first ever response I have received from Airtel. Request you to please resolve this at the earliest. Please also let me know by when I should expect the next update from your side.

Looking for the positive response!!

Thanks,
Amit

Hello Airtel,

My Account ID for broadband for billed month of march : 13756056

My Account ID for mobile : 105-101957814

I am your customer for last 3 years.

I am receiving no bills ( either email or paper bills) for last four months. Needless to say, My airtel broadband bills (fixed landline) were over the usage and I am getting some sms saying I need to pay within 15th. My usual billing due date 17th of each month for last two years.

I had called your customer care service on 13th to know this but there is no response. The phone just gets disconnected. ( Although you charge for your service on this).

Seeing this I verified my mobile bill for this month and I see I had been charged 30RS for single sms with single pulse in miscelleneous section. When I see in my outbox I never sent such message.I need proper explaination for all these.

I am pasting the details as below:

4.sms - others messages
1 27-Mar-2011 10:58:12 55111030 1 30.00

Thanks,
Kotresh