Hi,

There is no installation done till date regarding IP TV Connection, I spoke with customer care on 3rd September 2011 compliant number – 3602870; regarding this and tell them that I have received billing as per IPTV ... but still nothing has been installed.... after than I talk again at 121 on 6th September compliant reference number – 3868434; they committee me to installed on September 12, 2011 Till 12 noon…. And there is no process yet.


I have received bill dated 29/August/2011, Bill no. – 554432300 according to IPTV connection, let me know discount on this bill because there is no installation of IPTV till date 12th September 2011, so why should I pay according to IPTV.


Regards
Nitish Kharbanda

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On 24 August 2011 12:04, <nodal.ncr@airtel.in> wrote:
Dear Customer,

Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.

This is in reference to your email on 17/08/2011 to our nodal office regarding the installation of IPTV for your airtel number 01145516055.

We regret the inconvenience caused due to delay in replying to your email.

We have gone through the details of your concern and we will work towards resolving the same. We have always tried to ensure that our customer¿s get the same feeling of quality service while transacting through any of our channels and regret the inconvenience faced. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As per our telephonic conversation with Mr. Nitish on 01145516055, we have highlighted your complaint to our concerned department with reference number 2368644 and the same will resolve at priority.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Assuring you the best of services.

Please do write in for any further assistance.

Warm Regards,
Gayatri Sharma



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---------Original Message----------
From: nitish.kharbanda@gmail.com
To: nodal.ncr@airtel.in
Cc: 121@airtel.in
Sent: 17/08/2011 03:33:41 PM
Subject: Re: FWD: REGARDING IPTV CONNECTION WITH WIRELESS ROUTER [|BAL|Qrc21308112308375200817|]

Hi,

Why u guys making fun.... If u want to install u can, if u don't want to
install than let me know..... How much time do u guys more... m really annoyed
now... u sales n support team seems to make fun of clients...??

All right I am going to take series action regarding this....


Regards



On 16 August 2011 17:18, wrote:

Dear Mr Kharbanda,

Thank you for writing to airtel telemedia services and giving us an opportunity
to assist you.

This is with reference to your email on13/08/2011 to our nodal office regarding
delay in installation of your airtel IPTV connection 10112002068.

Please accept our sincere apologies for the inconvenience you might have faced
due to the under mentioned episode. We value the relationship built with you
and assure you that unfortunate incident will not come in the way of this
association.

As per our telephonic conversation, we would like to inform you that, we have
raised a complaint regarding delay in installation with us with the reference
number 2368644 and the same will be resolved by 17-Aug-2011.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Assuring you the best of services.

Warm Regards
Manisha Tyagi


Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
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---------Original Message----------
From: nitish.kharbanda@gmail.com
To: nodal.ncr@airtel.in
Cc: 121@airtel.in
Sent: 13/08/2011 11:35:26 PM
Subject: Re: FWD: REGARDING IPTV CONNECTION WITH WIRELESS ROUTER [|BAL|Qrc21008111808175158497|]

Hi,
As per commitment from Airtel Technical Executive on dated 12/08/2011 for the
installation process has been done on 13/08/2011.
May I need to inform Airtel that installation process still in pending.



Regards,
Nitish Kharbanda




On 11 August 2011 18:35, wrote:


Dear Mr. Kharbanda,

Thank you for writing to airtel telemedia services and giving us an opportunity
to assist you.

This is with reference to your email on 10/08/2011 to our nodal office
regarding new IPTV connection on your airtel landline number 01145516055.

Please accept our sincere apologies for the inconvenience you might have faced
due to the under mentioned episode. We would like to reiterate that we share
your anguish and have taken adequate action to ensure the non-occurrence of the
same in future.

To address your current concern we have raised a complaint regarding new IPTV
connection with us with the reference number 2169756 and the same will be
address by 12-Aug-2011 till 17:30.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Assuring you the best of services.

Warm Regards
Manisha Tyagi


Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedb...o=13759CE51F60
A3ED157A93F6 3 2 B E78838786F77BD5 9 A A C E7E9FE1226CAEDE2066AAED117195FF
6&refno=Qrc21008111808175158497



---------Original Message----------
From: nitish.kharbanda@gmail.com
To: nodal.ncr@airtel.in
Cc: 121@airtel.in;nodal.ncr@airtel.in
Sent: 10/08/2011 05:55:12 PM
Subject: Fwd: Regarding IPTV Connection with Wireless Router

---------- Forwarded message ----------
From: Nitish Kharbanda
Date: 10 August 2011 17:42
Subject: Regarding IPTV Connection with Wireless Router
To: 121@airtel.in, nodal.ncr@airtel.in, 121@in.airtel.com


Hi,
I m existing customer of Airtel Broadband since 2007. My Landline no. 011 - 455-160-55, I gave request (dated 26/07/2011) to airtel executive offer for IPTV Connection + Wirless router (CEF No. 2722840) on same connection and i paid full amount in cash of RS 1750/- to airtel executive Chandan Singh
(SDSA-88089) on same dated for the connection.

Their is no process till 02/08/2011 than i talk with Mr. Mohit Sharma same date on 9871579491 / 011-47481277 (Airtel officer working area Paschim Vihar). He Said their is no work order to install IPTV till 09/08/2011, after that i call back him at 09/08/2011 and again he said your quires pending in CRM it will
process till today (10/08/2011).

Now I Call back Mr. Mohit Sharma at 9871579491 - he is not picking my phone after that i call 011-47481277 their is lady pick a phone she is tell will get your work order confirmation and your connection will install on Tuesday (16/08/2011).


My Queries : Why airtel making fool to a customer?? How many next week a customer waiting for installation that is maximum half-n-hour work?? Is their airtel is not responsible as earlier ?? Airtel know doesn't want old customers?? If the work order is processed than how much time do u want.

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