Hi,

I signed up for an airtel broadband plan in February 2010. Mr. Rajesh Mishra is the name of the Airtel salesman who sold me a 399 plan, claiming it to be a unlimited plan. He said that it was some special offer for our society during that period. I repeatedly, questioned & verified with him to make sure that this was a unlimited plan. And he confirmed the same.

After having used it for a month, to my surprise i saw that my bill shot up to 2500 INR (may not be the exact bill amount)

After this incident i have written emails to customer care, made multiple calls but no solution was given. I got a call from customer care, apologising for the same, and suggested me to migrate to the 699 plan. I agreed. Couple of days later i get call from them again saying that i cannot migrate to the 699 unlimited plan, for the next 3 months.

At this point i have asked them to disconnect my connection, and mentioned that i would only pay 399 and have it disconneted. No one came to disconnet my connection, instead Airtel chose to send me bills for the consecutive 2 months.

And finally legal notices / and payment collection calls !

At the time of sale, Airtel is ready to anything. They hire any unethical sales person (like Rajesh Mishra here) who will say anything to make a sale, beacuse it is a month end and they have to meet their targets. They will come home / call you proactively to fill the form and take the first payment.

But after you face an issue there is no one you can catch hold of !! In case of phone - customer care it is people who dont understand the problem & are incapable of resolving the issue, and in case of emails - customer care, all you get is automated replies mentiong a case id.

This complaint is against Rajesh Mishra & Airtel, for having used wrong information to make a sale, and doing nothing about it.

Abhishek Rout

Originally Posted by abhishekrout

Hi,

I signed up for an airtel broadband plan in February 2010. Mr. Rajesh Mishra is the name of the Airtel salesman who sold me a 399 plan, claiming it to be a unlimited plan. He said that it was some special offer for our society during that period. I repeatedly, questioned & verified with him to make sure that this was a unlimited plan. And he confirmed the same.

After having used it for a month, to my surprise i saw that my bill shot up to 2500 INR (may not be the exact bill amount)

After this incident i have written emails to customer care, made multiple calls but no solution was given. I got a call from customer care, apologising for the same, and suggested me to migrate to the 699 plan. I agreed. Couple of days later i get call from them again saying that i cannot migrate to the 699 unlimited plan, for the next 3 months.

At this point i have asked them to disconnect my connection, and mentioned that i would only pay 399 and have it disconneted. No one came to disconnet my connection, instead Airtel chose to send me bills for the consecutive 2 months.

And finally legal notices / and payment collection calls !

At the time of sale, Airtel is ready to anything. They hire any unethical sales person (like Rajesh Mishra here) who will say anything to make a sale, beacuse it is a month end and they have to meet their targets. They will come home / call you proactively to fill the form and take the first payment.

But after you face an issue there is no one you can catch hold of !! In case of phone - customer care it is people who dont understand the problem & are incapable of resolving the issue, and in case of emails - customer care, all you get is automated replies mentiong a case id.

This complaint is against Rajesh Mishra & Airtel, for having used wrong information to make a sale, and doing nothing about it.

Abhishek Rout

airtel masters the art of cheating people , i am also suffering for my landline plus broadband no. 01143521903 ; which is for long disconnected and still i m getting the bills and payment recovery calls
jagdish bhagat

dear sir/madam i am writting this complain for airtel internet connection. sir airtel authority had disconnected our net and they continue to call for paments one day i soulded him he said you plz pay rs 800 and we will continue your services. so i gave him rs 800 and after that no response was there. so i called Gyanender pandey phone no:-8574784966 who came for collecting the money he told that you have to give your details so i said ok. i gave my details then also no one came to continue my services then i again called him then he said that there is line promblem i said ok.how much time will it take? HE said 4 days . after 4 days then also no one came. i called him again and he told me to talk with his senior mahek phone no:-9792439000 she first talked very nicely that line promblem is there because of sewer so it will be fixed in 3 days. then again i waited for 3 days then i called to mahek she never picked my phone then i called to gayender pandey he putted my number in reject list so that i cant him again now there are is almost a month and there is no responones. so i want you to plz see in this letter carefully. i have given you both the numbers so you plz call them. i would be very gratefull if you will help me
yours faithfully naman agarwal phone:-9839569046

naman agarwal;110694]dear sir/madam i am writting this complain for airtel internet connection. sir airtel authority had disconnected our net and they continue to call for paments one day i soulded him he said you plz pay rs 800 and we will continue your services. so i gave him rs 800 and after that no response was there. so i called Gyanender pandey phone no:-8574784966 who came for collecting the money he told that you have to give your details so i said ok. i gave my details then also no one came to continue my services then i again called him then he said that there is line promblem i said ok.how much time will it take? HE said 4 days . after 4 days then also no one came. i called him again and he told me to talk with his senior mahek phone no:-9792439000 she first talked very nicely that line promblem is there because of sewer so it will be fixed in 3 days. then again i waited for 3 days then i called to mahek she never picked my phone then i called to gayender pandey he putted my number in reject list so that i cant him again now there are is almost a month and there is no responones. so i want you to plz see in this letter carefully. i have given you both the numbers so you plz call them. i would be very gratefull if you will help me
yours faithfully naman agarwal phone:-9839569046[