Dear Sir/Madam,

Airtel has been charing me for PC Secure Antivirus which was not subscribed or used by me. They have been charging me for it for almost one and a half year on one connection and for almost am year on another connection. When I contacted the customer care every 2nd day for 25days I was told in the end that as per the company policy they can only give me two months of waiver. I even asked then to show me any document which proves that I have requested for that service, for example any email or any signed document or form but the answer I get that the person at the call center is not authorized to give you that information.

I have been an Airtel customer since the day it launched in India i.e. Indore was the 1st city they started their service in India with. I pay them more than 12k a month(for more than 8 years now). I also agree that airtel is one of the best broadband service providers in India. All I expected from the company was that I should be given a waiver of the money which I was wrongly charged for.

The only fault at my end was that I did not check the bills that to because after being such an old customer of airtel there was a trust which was built with time and I kept on paying the amount. I have more that 15 telephone connection out of which 9 connections are from Airtel including landline and mobile at my office and home. Its is not practically possible for me to check all the bills every month.

After all this I have almost lost hope now that Airtel would even look into this matter. This is my last try to get a reasonable answer from Airtel's end.

I am sorry to say this but you will not get a resolution for Airtel related issues on this forum because we banned Airtel from representing their company on this forum recently and deleted all their posts as well... They used to come and post the same message on every complaint asking them to send an e-mail and so and so address and they never took any action on the complaints posted here ... We warned them time and again that this cannot go on for long and we will take action if you dont change your ways.

The simplest way to deal with Airtel is to change your service provider and never ever look again at Airtel or any of its subsidiaries.

I was myself a customer of Airtel since they launched their mobile services back in the late nineties but recently things started going wrong and a lot of billing issues pushed me to change my service provider and I did it and I am a happy customer of another company and do not use any Airtel services any more.

Airtel used to be a good company back in the days but Airtel has gone to the dogs now.

Last word : Stay away from Airtel!