Following email marked to Airtel on different dates and reply received on different dates but no action taken till date(29/08/2010).Inumerous calls received from Airtel executive but they all rejects my concern of the services.I have been using this broadband service from the last 2 to 2.5 years but this is the first time when i am complaining and am getting pathetic experience.Please look into it and resolve the complain at the earliest.

Complain registered through email on On 24th July 2010 as follows:

Hi,

There was a frequent problem with my airtel broadband's WIFI (the telephone number is 01147502945 ).With reference to this i have lodged a complain on 26/06/2010 and the complain was addressed by the engineer named Shanker on 27/06/2010.That problem got resolved.But when i asked about the speed of the internet with the engineer as i was suspecting the required internet speed was not activated on my connection from 15/05/2010 for which i was already billed, the engineer checked the speed and was still the old speed i.e 512 kbps and not the new one.Then the engineer activated the required speed from 27/06/2010.So i request you to refund the extra charges levied for the duration 15/05/2010 to 26/06/2010.Also refund the amount of Rs.85 against Airtel PC secure in the next bill as i was never told about this and i also do not want this as i already have Mc Cafe installed on my PC.The scanned copy of airtel broadband fault service report is attached for your reference.

Reply received from Airtel on 24th July as follows::

Dear Rishi Ranjan,

With reference to your e-mail dated 24/07/2010, you have expressed your concern regarding bill discrepancy for your Airtel fixed-line 01147502945 .

We would like to inform that your concern has been registered with us. The same will be addressed within 26/07/2010 by 5:30 PM. The reference number is 35519938.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

For any further assistance please mail us at 121@airtel.in



Assuring you the best of services at all times.

Warm Regards,

Revathi Adusupalli
Customer Care Executive
Bharti Airtel Limited

Complain again registered through email on On 15th Aug 2010as follows:

Hi,

No respeonse on the email sent and acknowledged with the Ref No35519938.Please reply and take necessary action else i'll be constratined to stop paying the next bill and to take up legal action.

Reply no 1 received from Airtel as follows:

Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is Qrc1512914. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your Landline no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

Reply no 2 received from Airtel as follows:

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 15/08/2010, you have expressed concern regarding delay in resolution of your complaint for your Airtel fixed-line 01147502945 .

We would like to inform that your concern regarding Billing Issue is already registered with reference number 35519938 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

For any further assistance please mail us at 121@airtel.in



Warm Regards,

Mallikarjun T
Customer Care Executive
Bharti Airtel Limited.

Regarding the Gift that was promised for aitel broadband connection. I have not got the gift from the airtel that was promised while getting the broadband connection. It has been 6 months that I have taken the connection.Please do take action on this at the earliest so that we may not create negative impression on airtel services.

From the month of April I have been receiving like 1000 SMS's a day and this totally screws up my bat and does not allow me to do any work peacefully. I registered a complaint with Airtel on 23rd April regarding the same and absolutely no use. I walked into any airtel store and the person having pity on me gave me the noodal officer's number and email Id. I did write to them in the first week of May and they I received a followup call from Airtel stating my issue was resolved and within 10 seconds of disconnecting that call I had received around 10 SMS's. I called the people back and informed them of the condition and was assured that it would be resolved very soon but till date nothing has changed. I call the customer service and they disconnect the call. I just don't understand how such companies are in business when they can't even protect the privacy of their customers.

hii lazy airtel

I like to inform you that i applied for airtel wifi connection.An agent comes immediately to take money but no one has come for wifi installation about 1 month has been passed.

CEF - 2835462

He gave us a CEF number, i called 25 times to call centre all time i got a deadline of installation.

Now considering this service of airtel in wifi field i DONT want any connection & i want my money.i think airtel is far less unmature in this field.