I bought a Tata Indicom Photon Plus Broad band connection an year back with no. 9282337362 attracted by thier advt of speed of 3.1 mbps. Nowadays the speed never crosses 200-300 kpbs. Simple cheating. I sent mail to the MD anil@tataphoton.com, and after that so many calls are coming from the call centre. Everybody is trying to convince me that this is the normal average speed. Then Why did they pomise speed of 3.1mbps? I would not have bought this product for Rs.3000/- if this was knwn earlier. No having spend so much money I am not able to take a quick decision of swithover to any other brand. The call centre people went even to the extent that this is teh normal speed and beyond this speed they do not have bandwidth. Why is such a big brand like TATA cheating people like this. Street Robbers are even better.

Originally Posted by Anoop Kumar P R

I bought a Tata Indicom Photon Plus Broad band connection an year back with no. 9282337362 attracted by thier advt of speed of 3.1 mbps. Nowadays the speed never crosses 200-300 kpbs. Simple cheating. I sent mail to the MD anil@tataphoton.com, and after that so many calls are coming from the call centre. Everybody is trying to convince me that this is the normal average speed. Then Why did they pomise speed of 3.1mbps? I would not have bought this product for Rs.3000/- if this was knwn earlier. No having spend so much money I am not able to take a quick decision of swithover to any other brand. The call centre people went even to the extent that this is teh normal speed and beyond this speed they do not have bandwidth. Why is such a big brand like TATA cheating people like this. Street Robbers are even better.

Dear Customer

Greetings from Tata Indicom! We sincerely apologize for the inconvenience caused to you.

As per your complaint in consumer court forum, regarding speed of your Tata Photon connection 9282337362.

We would like to inform you that your complaint has been registered vide docket number 227715255, and our Junior engineer will visit your place after fixing an appointment with you.

The same has also been informed to you from our MD's desk.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

i hava a tata photon plus prepaid with the number 9268380018 which was purchased in delhi on 24 July this year.
i got it recharged on 16 oct for Rs 200 with validity of 30 days and download of 250 mb.
i used it for three days and later on 24 oct when it was connected it showed error no 734, when it was checked with the helpline i was told that i have finished total download of 250 mb and of which 150 mb has been downloaded on 23 oct in three sessions from 7 pm onwards, whereas i had last used the device on 20 oct and therafter it was connected on 24 oct only.
complaint for the same was was lodged vide complaint number NTT 0712954282 on 24 oct 10.
thereafter i was contacted by one Mr Anshu from tata photon number +911726606800 and he also could not satisfy my questions which were
(a) can internet be assessed without connecting the device ?
(b) is it possible for a person to consume 150 mb when his max usage is 8 mb at any given time and has two unlimited broadband connections at home?
(c) provide me with data of the towers from where my device has been assessed on 23 oct 10 so that it can be proved that it was not my device and i was not present at that location?
(d) how can i be assured that it was my device and not a cloned one, since the device was with me throughout the period and not attached to any computer or even borrowed by someone ?
(e) how can i be assured that it is not a job of some insider?
(f) what is the guarantee that when next time it is recharged something like this will not take place again?
(g) is it a case of cloning/stolen password/misuse/insider job, requires to be answered to the satisfaction of the customer?
i was told that if i want any other information i have to contact tata indicom outlet and lodge formal complaint. what is a formal complaint is not understood? in today's world of internet and email a person has to run around for putting complaint on paper to get records of his usage and not by email is not understood.
i am not satisfied with the answers given by any of the reps and i feel it is deficiency in service. the complaint no generated by online complaint was 205013 and that too is showing closed after one day whereas nothing has been done about it.
i had purchased tata photon plus when Reliance and MTS had presence in the market with cheaper and better options, only because of the reliability and better customer support of tata, but i feel disappointed and cheated by the response from the company.
i had to repeat the complaint three times to all personnel concerned but nothing has happened.
the service is pathetic and cheating is rampant, the only use i can think of the modem is that it can be used as a pen drive by inserting a micro sd card and it is good for that only.

Originally Posted by Anoop Kumar P R

I bought a Tata Indicom Photon Plus Broad band connection an year back with no. 9282337362 attracted by thier advt of speed of 3.1 mbps. Nowadays the speed never crosses 200-300 kpbs. Simple cheating. I sent mail to the MD anil@tataphoton.com, and after that so many calls are coming from the call centre. Everybody is trying to convince me that this is the normal average speed. Then Why did they pomise speed of 3.1mbps? I would not have bought this product for Rs.3000/- if this was knwn earlier. No having spend so much money I am not able to take a quick decision of swithover to any other brand. The call centre people went even to the extent that this is teh normal speed and beyond this speed they do not have bandwidth. Why is such a big brand like TATA cheating people like this. Street Robbers are even better.

As far as any internet service is considered they never state the transfer rate. The transfer rate is the said speed divided by 8. If some company says their speed is 1mbps it means 1mbps/8 which is 125kbps. 125kbps being the transfer rate. Anyways you should always ask the transfer rate of the internet which unfortunately many do not know about. Previously even i was unaware of it but my broadband service engineer explained it to me. It is the case with all internet service providers so just see that u atleast get the transfer rate....