The Honorable Chief Justice Date 01.07.2010
Consumer Forum

My Reliance Broad Band Data Card Connection
No. 9375557579 in the Name of Akhilesh Jalota

Sir I had purchased Data Card fro one of the Service out-let of Reliance Mobile Reliance Web World Shahi Baug Ahmedabad on 14.04.2010 for Rs.2299.00.

My complaints are as under-:

a. I was sold High speed Data card by the above mentioned retail out-let of Reliance communication with offer to give One Lap Top Bag worth Rs 800.00 under sales promotion schemes of the Company. After getting money from me their representative told me that at present Bag was out of stock and it would be delivered to me after one week. Till then I am regularly following up with them, but they did not deliver the bag till date. Hence selling the Data Card with the condition to give one Lap Top Bag and not giving the same is a case of miss-Selling of Goods & Services hence Company / heir representative need to be penalized.
b. On 09.05 2010 I requested the Company by sending e-mail to the Company and requested them to convert my connection from Post Paid to pre paid. On 10.05.2010 I got a call from their representative that I am suppose to pay Rs.300.00 (Up-to date Bill) and after making payment the connection would be converted from post paid to pre paid. Accordingly on 11.05.2010 I paid the bill of Rs.300.00 vide their receipt No.1876402 dated 11.05.2010, but they did not convert my connection from postpaid to prepaid. Despite our regular reminders through e-mail dated 13.05.2010 & 20.05.2010.
c. Ultimately on 21.05.2010 I personally approached the retail outlet Reliance Web World and again requested them to convert my connection from post paid to pre paid, and then they again asked me to pay Rs.630.00 towards charges till date. I had no option other that to make payment for getting it converted from postpaid to prepaid. Accordingly I paid Rs.630.00 vide receipt no. S166397477 dated 21.05.2010 with written assurance of their sales representative that it would be converted from post paid to pre-paid within seven days. However till 28.05.2010 it could not be converted to pre paid. On 28.05.2010 evening I again went to their sales out-let and fired them for not converting the connection from post paid to prepaid. Then only they came in action and taken up the matter for conversion from post paid to pre paid, and assured me that after one hour it would be converted into pre paid and I would be able to use my Data Card after getting it charged. In the process the Company intentionally delayed the conversion from post paid to prepaid for recovering more charges from me as fix charges for post paid connection, hence the Company /their sales representative is liable to be penalized.
d. On 29.05.2010 I went to their sales out let and got my card charged with Rs.250.00 and started using the same. On 02.06.2010 I got one bill for Rs.88.00 dated 27.05.2010 from the Company for making payment of Rs.88.00, which I did not pay. Since on 21.05.2010 I had requested for converting my connection from post paid to prepaid and made payment of Rs630.00 towards up-to date bill there was no reason for any more bill subsequent to 21.05.2010. Hence by sending bill after accepting my request from post paid to prepaid is totally unlawful, hence Company / their representatives are liable to be penalized.

In the light of above I request for justice from Honorable Court with the request to direct the Company/ their Representative to deliver the promised Lap Top Bag and Rs. 5000.00 for the mental agony caused to me for deficiencies in their Services
Thinking You
Yours Faithfully

Akhilesh jalota
B-501 Spectrum Tower
Shahi Baug Ahmedabad
Ph079-25626366
Mobile 9427331447

Dear Sir,

I have lodged a complaint on 11.06.2010 regarding network problem (complaint no. - 129048859) but without solve the problem, complaint closed by your side without any information for me.

Again I have lodged a complaint on 03.07.2010 regarding the same (complaint no. – 131009404) but on till date not responding your side (customer care & nodal officer) and nobody given a solution for the same, everybody told resolve your problem as soon as possible.

I have also recharge my account for unlimited package but single day not in used. Please these recharge forward my account, after solving the problem.

Please take some action against this and make sure no customer would suffer with such Idiotic telecom services. Again I have requested please solve the problem without any delay and give a confirmation date.

Data card details are given below:

Data card no. – 9304210662
Mobile no.- 9723550767
Address:- Madhulika Hotel, Madhulika Enclave, Bank more, Dhanbad – 826001 ( Jharkhand )


Thanks & Regards,

Ashok Agrawal

I have paid the reliance prepaid data card payment in 30.8.2010 to venkatesh murari ( anna nagar web world) but he post the payment entry to postpaid, i have spoke to mention that to venkatesh murari but he did not answer properly and still now i dont have the connection,please rectify my problem


Thanks & regards

Vinoth kumar
9840908590

I have paid the reliance prepaid data card payment in 30.8.2010 to venkatesh murari ( anna nagar web world) but he post the payment entry to postpaid, i have spoke to mention that to venkatesh murari but he did not answer properly and still now i dont have the connection,please rectify my problem

data card no - 9380926253

Thanks & regards

Vinoth kumar
9840908590

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Sir,


For the last four months ,by using Reliance broad band iam utilizing net facility without any fault are interruption, and in the same time all the monthly bill also paid in the time. During the month of May 7th I paid the bill for April. But after 10th May the net not connected .Hence I went to the Reliance shop where I was paying the bill & told them regarding this issue. They check with his system & contact the customer care & told me that there is some problem in the updating , now it is cleared .so I come back and try with my system ,but the problem still same, hence for the next 2 days I waited ,but no connection was provided. so I went to them after 2 days they again conduct the customer care & told me the process is going on, in the same time the net was also not connected .

In the mean time on 20th May I received the mail from Reliance the payment for the month of April was not paid & Rs 50 was fined for late payment .The same mode of payment that used for the previous month bill settlement was used to pay the bill for April two. Every month I used to pay the bill correctly & get the connection without any failure .so fortunately or unfortunately I won’t safegaurd or keep the bill with me because till last month I was no problem regarding, hence again I went the reliance shop & told them that i paid to the bill early, but I have no bill with me. but this time they contact customer care & told me that your bill was not paid. hence the net was not connected .Why didn’t they told this reason during my previous visit, now how came this problem. The shop person not giving any replay. But I told them I paid the bill. But they repaited the same. After 2 days I received a letter from reliance that the bill was paid (letter attached).so I took this letter & again went back to reliance & show them the hard copy that I received ,they get socked and starting the enquiry regarding this . But still now didn’t give me any proper explanation.



Reliance is No: 1 in the nation??????, but I was not satisfied.

I need to know

1. Your customer care is taking one month (still now not working) for salving a small problem.

2. What is the use & responsibility of customer care??

3. From May 10th my connection is not working. If u create this month (May) bill also??????

4. If u creates the bill how I pay??????

5. My net connection is not working so iam using browsing center .How will pay this money?????



Due to above all reason why not i cancel the reliance and change to another one best brand.



Pl give me the best replay & solve this problem as soon as possible .My details are given below



K.M.Anith kumar

Ph:9943982548

Net No: - 9381908946

Bill paying shop details

NO.74,Navalar Street, Fort Main Road ,Shevapet, Salem, Tamil nadu -636002





waiting for your replay



Thanks/regards

K.M.Anith kumar

9943982548

PLEASE DO NOT BUY RELIANCE BROADBAND DATA CARD AND GET CHEATED LIKE ME. THEY ARE CHEATING PEOPLE.

I posting this not because i expect any solution from Reliance braodband data card customer care......I have tried from door to door with Reliance---nothign happend. I took a connection datacard for 3.1Mbps speed. I am not even getting 50 kbps. If you call customer care they say--"Sir swith off the fire wall"....as if we dont know what happens when you swith off the fire wall. Another customer care guy says "Sir, after first month you will get 3.1Mbps speed." Reliance Liers!!!!

I am posting this so that nobody else gets cheated like me and please beware of the false advertisement Reliance broadband data card guys are giving.

Dear Sir,

I have been using Reliance datacard (supposed to be 3.1 Mbps speed but never has been) for past two years and my plan amount is Rs.850/- per month. My bills so far has always been Rs.850/- which is upto 2 GB usage as I am always careful with my usage and never like to exceed the amount however in July this year I got an sms from Reliance that i have exceeded the limit and the amount i have to pay is Rs.1500/-. I was surprised as I always use the datacard for only yahoo mails and facebook at home so i refrained from using the datacard. I was shocked after one week i got another sms saying that i have to now pay Rs.2400/- instead of Rs.1500/- and to pay immediately. Then I knew that something was wrong as I had stopped using it so I called them up to complain but they refused to accept it and demanded that I pay the amount immediately. I am a regular and timely payer of all my bills and not once have I defaulted with any bills in my life. I have refused to pay this bill as I know as a customer how much I have been using the datacard for the past two years and if I had been using it extensively over and above the 2 GB, then I would have definitely made the payment without any questions raised. I stopped using the datacard since August 2011 now but i have been harassed every day for payment of Rs.2400/- I was informed by Reliance that my datacard has been deactivated since Sept but I got a letter from Reliance that I have to now pay Rs.3300/- if not I will be taken to court. I am terribly confused and upset on this issue. How is it possible for a customer to exceed the usage without using the datacard.

I request for your help in solving this problem as Reliance is cheating me..

Thank you..

Gloria Joseph

Dear Sir,

I have bought a data card in July 5, 2011. The bill was to be a postpaid plan basis and the rental plan was 750/-. Now after I see the bills I found that it is not 750 rather 950. When the first call from the bill section for bill payment comes and I asks them they said that you are lucky, you have got a discount of Rs 200. As you know the service charges are based on the rental part so it increase the bill from 750 to 800. I paid the bills but in October 18, 2011 I (after paying the bill on October 14, 2011) filed an application for plan change and give them my address proof. I got an sms from the company that your request has been registered and the number is 164027598 Subscriber Id: 7428902909, but the next day the application closed.


Today when I talked to him on phone, he denies that the plan cannot be changed and your request is for repair of the datacard.

While when I went for buy the card he said the plan can be changed.

And moreover, as per my knowledge any postpaid plan can be changed to prepaid.

If the matter will not be solved within 15 days, I will visit consumer court.

It means that they are making fraud of the users.


My contact number is 9717886925 (Faridabad, Haryana India)

Name of the dealer: Ajay, number (9310116661) Address: Sector 21C Market, Faridabad

Regards
Manish Shukla
9717886925
Faridabad

i brought my data card janurey 8
my data card number is 9381819523
the sales man had told the data card speed is 3.1mbps
but the data card has not giving the speed its to slow
the speed giving maximum is 70kb only i so disoppinted
pls give the solution