DEAR SIR,
I would like to come in to your attention that TATA TELESERVICES (PREPAID) have charged to me Rs.30 for a Service Package known as VOICE CHAT PACK for which I didn’t subscribe even, on 14 thJune 2010. When I called Consumer’s Care for knowing the reason for the same they unsubscribed that very service which they had activated as said above but at that time they didn’t restore my money back into my account. They registered my complaint and gave me a complaint no. BAL076434159 and said that my balance will be restored within 24 Hrs. i.e. 16 th June 2010. When no such action was taken on 16 th June 2010 I called them back they replied on 17th June 2010 that my balance won’t be restored. And even my service of talking to consumer’s care executive is also debarred, I can’t even talk to the manager of Tata Indicom.
When previously I made a complaint one of their team members do called me up. But the reason provided by them was illogical and unreasonable. They said me that I pressed a button 3 at 5.24 p.m. which is not at all logical coz neither any phone nor any message was received from the call centre so that I could respond to the same at that very time. But two minutes back at 5.22 p.m. on 14th june 2010 I made a call that was for 23 seconds. They just say that they are correct in all respects which is not at all true. This problem has troubled me a lot from last few days. I couldn’t even concentrate on my studies. When they called me back they even didn’t listen to me, they said what they wanted to and disconnected the line. Kindly do something in this regard to restore my balance, and also its my request to kindly see to it that what has been done to me doesn’t gets repeated with any other customer.
YOURS FAITHFULLY
Priya Agarwal
Mobile No:- 9204297180
CDMA Set

Originally Posted by priyaagarwal

DEAR SIR,
I would like to come in to your attention that TATA TELESERVICES (PREPAID) have charged to me Rs.30 for a Service Package known as VOICE CHAT PACK for which I didn’t subscribe even, on 14 thJune 2010. When I called Consumer’s Care for knowing the reason for the same they unsubscribed that very service which they had activated as said above but at that time they didn’t restore my money back into my account. They registered my complaint and gave me a complaint no. BAL076434159 and said that my balance will be restored within 24 Hrs. i.e. 16 th June 2010. When no such action was taken on 16 th June 2010 I called them back they replied on 17th June 2010 that my balance won’t be restored. And even my service of talking to consumer’s care executive is also debarred, I can’t even talk to the manager of Tata Indicom.
When previously I made a complaint one of their team members do called me up. But the reason provided by them was illogical and unreasonable. They said me that I pressed a button 3 at 5.24 p.m. which is not at all logical coz neither any phone nor any message was received from the call centre so that I could respond to the same at that very time. But two minutes back at 5.22 p.m. on 14th june 2010 I made a call that was for 23 seconds. They just say that they are correct in all respects which is not at all true. This problem has troubled me a lot from last few days. I couldn’t even concentrate on my studies. When they called me back they even didn’t listen to me, they said what they wanted to and disconnected the line. Kindly do something in this regard to restore my balance, and also its my request to kindly see to it that what has been done to me doesn’t gets repeated with any other customer.
YOURS FAITHFULLY
Priya Agarwal
Mobile No:- 9204297180
CDMA Set

Dear Ms.Priya Agarwal

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

As per your complaint in Consumercourtforum website, regarding deduction of balance from your Tata Indicom account 9204297180.

We would like to inform you that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by priyaagarwal

DEAR SIR,
I would like to come in to your attention that TATA TELESERVICES (PREPAID) have charged to me Rs.30 for a Service Package known as VOICE CHAT PACK for which I didn’t subscribe even, on 14 thJune 2010. When I called Consumer’s Care for knowing the reason for the same they unsubscribed that very service which they had activated as said above but at that time they didn’t restore my money back into my account. They registered my complaint and gave me a complaint no. BAL076434159 and said that my balance will be restored within 24 Hrs. i.e. 16 th June 2010. When no such action was taken on 16 th June 2010 I called them back they replied on 17th June 2010 that my balance won’t be restored. And even my service of talking to consumer’s care executive is also debarred, I can’t even talk to the manager of Tata Indicom.
When previously I made a complaint one of their team members do called me up. But the reason provided by them was illogical and unreasonable. They said me that I pressed a button 3 at 5.24 p.m. which is not at all logical coz neither any phone nor any message was received from the call centre so that I could respond to the same at that very time. But two minutes back at 5.22 p.m. on 14th june 2010 I made a call that was for 23 seconds. They just say that they are correct in all respects which is not at all true. This problem has troubled me a lot from last few days. I couldn’t even concentrate on my studies. When they called me back they even didn’t listen to me, they said what they wanted to and disconnected the line. Kindly do something in this regard to restore my balance, and also its my request to kindly see to it that what has been done to me doesn’t gets repeated with any other customer.
YOURS FAITHFULLY
Priya Agarwal
Mobile No:- 9204297180
CDMA Set

Dear Customer

Greetings from Tata Indicom!

As per your complaint, our team spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Sir,
My TataIndicom Account no. is 975290861.We had subscribed for unlimited 499 home combo last year.We have purchased a Nokia X-6 that comes with free downloads from the site "www.music.ovi.com".As per the instructions given,I followed all the procedures and created an account.When the downloading button is clicked a tab showing download appears and after the process is completed a window showing downloading failed is displayed.When we contacted the Nokia Service center ,the technician came to my place and downloaded music from the same pc with the help of his reliance net connect,but he too was unable to download any music through my net.Please look into the matter and resolve my net problem.

Yours faithfully
Mrs. Shyama Vakil

Mob: 9665094556