hi i am Gopan V Nair

my user id is 1102309698

i have requested for a wifi modem from tikona , but i never received the device and more over in the next bill i was charged Rs 75/- for the modem in bill no (B1-14104874)

then i later raised a complaint with the customer care and the complaint no is 1-1925111275

later some other day i called tikona to know what the complaint status is they said that i am not eligible for the waver

and they suggested me that they ll once more give them the request for the waiver and the again i got another complaint no 1-1943325946

now i tried calling tikona two days back to check my complaint status

and they said that have not got any updates about my complaint,

and for my bad-luck today one more bill is Generated , and it is charging me another Rs 75/- for wifi modem in the bill no(B1-15969910) , it is to be noted that on 22/08/11 i have given complaint to tikona for not receiving wifi router and for the excess bill levied on me.

after making several complaints ,still tikona failed to update in your server that i am not using the wifi service. and also wifi installation never happend

so i request tikona to do the necessary to solve my problem and also to get a waiver for Rs 150 /- ,

also take necessary action against the person who reported a fake wifi installation at my place.

Mental strain caused by this irresponsible attitude from tikona(Not the entire company) is really making me to contact the judiciary .

also i am facing a lot of slow speed issues, now i am connected to the internet via a switch placed by tikona in the roof top, and all the ports are full on it , if it is possible to fix one more nano-station on the terrace pls do that

to avoid any complications pls do the necessary. for any further clarifications you can call me

call be either between 12-12.20 pm(any day)

or after 4 pm(any day)

and

any time during sundays

looking forward for a good relationship with tikona

looking forward to get all my problems resolved



--
With Regards

Gopan V Nair
09591038180

Originally Posted by gopanvn321

hi i am Gopan V Nair

my user id is 1102309698

i have requested for a wifi modem from tikona , but i never received the device and more over in the next bill i was charged Rs 75/- for the modem in bill no (B1-14104874)

then i later raised a complaint with the customer care and the complaint no is 1-1925111275

later some other day i called tikona to know what the complaint status is they said that i am not eligible for the waver

and they suggested me that they ll once more give them the request for the waiver and the again i got another complaint no 1-1943325946

now i tried calling tikona two days back to check my complaint status

and they said that have not got any updates about my complaint,

and for my bad-luck today one more bill is Generated , and it is charging me another Rs 75/- for wifi modem in the bill no(B1-15969910) , it is to be noted that on 22/08/11 i have given complaint to tikona for not receiving wifi router and for the excess bill levied on me.

after making several complaints ,still tikona failed to update in your server that i am not using the wifi service. and also wifi installation never happend

so i request tikona to do the necessary to solve my problem and also to get a waiver for Rs 150 /- ,

also take necessary action against the person who reported a fake wifi installation at my place.

Mental strain caused by this irresponsible attitude from tikona(Not the entire company) is really making me to contact the judiciary .

also i am facing a lot of slow speed issues, now i am connected to the internet via a switch placed by tikona in the roof top, and all the ports are full on it , if it is possible to fix one more nano-station on the terrace pls do that

to avoid any complications pls do the necessary. for any further clarifications you can call me

call be either between 12-12.20 pm(any day)

or after 4 pm(any day)

and

any time during sundays

looking forward for a good relationship with tikona

looking forward to get all my problems resolved



--
With Regards

Gopan V Nair
09591038180

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.As per our billing team ,waiver is already passed on 9/27/2011 of Rs 171.61 which will be reflecting in next bil.Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service.